Ratings based on 3,391 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Aurora, Colorado

Excellent weekend getaway

Posted Apr 3, 2018
Pros: The atmosphere, the food, the location, the staff etc,
Cons: nothing
Location: The location is in walking distance of the LA Philharmonic
We chose to celebrate my husbands birthday at the Omni Downtown Los Angeles it was our first visit , we were beyond satifsifed from check in to check out and everything in between. It just happened to be Easter Weekend and we changed our reservations from another location to take advantage of the spectacular selections at the Omni Cafe.. The lobby is decorated with the most beautiful floral arrangements. it was a great stay that we will remember for a very very long time.
Comment from Hotel Management
Apr 5, 2018 by Helen S, General Manager, Hotel Management
We are touched that we could help make your husband's birthday celebration such a memorable event. Our Easter buffet was quite popular this year and I am so glad you were able to enjoy our selections. Our florist is quite talented with his floral decorations and will enjoy knowing you appreciated their beauty. It would be an honor to welcome you back for another enjoyable stay. Helen S, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 2, 2018
Nice hotel convenient location nice staff Ordered room service late and never showed up. Upset about that but other than that nice hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2018
Nice place but parking was a hassle. Parking was $49 for valet. This was my first experience at a hotel in downtown Los Angeles so its probably a standard.
4 out of 5
Recommended
for Everyone
by A verified traveler from los cabos

nice hotel in downtown los angeles

Posted Mar 27, 2018
our stay was very well the only thing i did not like it was the fact that there is not servibar at the rooms, but besides that matter every thing was very well
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great staff and location. Needs an Update

Posted Mar 25, 2018
Pros: staff, location
Cons: updated
Location: MOCA, the Broad, good restaurants, the Disney Centre.
Valet service excellent (car in and out quickly). Lobby staff excellent. Check in better than my first visit. Room size is good. Shower needs a new flexible head to accomodate different heights. Bedding was ok-- slippery (ie non duvet style) comforter-- uncomfortable and falls off bed. Quiet rooms, though note this hotel is typically booked for large group events. The group outside in the hall quieted down when asked. Great location for Museums-- why we booked it.
Comment from Hotel Management
Mar 26, 2018 by Helen S, General Manager, Hotel Management
We appreciate the feedback you have shared. As we continually strive to meet the needs of our guests, your comments will be of a great help to ensure we focus on the appropriate areas that need addressing. Thank you for your time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff and location!

Posted Mar 24, 2018
Will stay here again. The staff was accommodating and very friendly. Hotel's location is great for dining, and seeing downtown.
4 out of 5
by A verified traveler

Good hotel but it is time for renovation

Posted Mar 21, 2018
Good hotel but it is time for renovation, especially the airconfitioning system needs to be changed. The hotel looks and smells somewhat old.
Comment from Hotel Management
Mar 26, 2018 by Helen S, General Manager, Hotel Management
We appreciate your comments. We strive to meet and exceed the expectations of our guests, and your feedback will help us know where we need to focus our attention. Thank you!
3 out of 5
by A verified traveler

Needs to be Updated

Posted Mar 21, 2018
Although this looks like it was once a nice hotel, it is very dated. Simple things like not having outlet to charge my phone, ipad, etc were annoying. Everything is older and feels stuffy. I would recommend newer or updated hotels in the area. The breakfast was wonderful, as was the hotel staff.
Comment from Hotel Management
Mar 28, 2018 by Helen S, General Manager, Hotel Management
Thank you for your feedback! We understand that it can be frustrating when you cannot charge all your electronics. Your comments are helpful so we can better meet the needs of our guests. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the Dorothy Chandler Pavillion

Posted Mar 20, 2018
A very lovely hotel and so close to the music center and art museums.
3 out of 5
by A verified traveler

Posted Mar 19, 2018
Motel 6 on steroids. Valet parking only. No coffee or tea maker in room. Traffic noise.