Ratings based on 3,371 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in downtown LA

Posted Aug 18, 2017
Beautiful hotel with great access to many great attractions downtown!
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Nice Hotel; Pleased with Stay :)

Posted Aug 17, 2017
Pros: The friendly staff
Cons: Charging for internet service
Location: Museums, eateries, farmer's market, drugstores, Ross, Burlington, sights and sounds around the Pershing Square area of downtown LA
The overall hotel was very acceptable. We didn't figure out until the third or fourth day that a plethora of eateries were attached to the backside of the hotel. The places close early because it appears they are geared toward the downtown working population. The hotel was a little further away from the magic of LA than I imagined, but that gave us a reason to ride the Metro almost every day. The Metro was only a short two or so blocks away and stopped in many popular LA destinations. The hotel staff was amazing and very accommodating. There was an issue with the bedding in one of the rooms when we first arrived and it was promptly corrected. In addition, we arrived before check-in and the staff was more than willing to store our bags and allow us to explore the area while we waited for a room. We were even offered connected rooms, which made our stay even more pleasant at the hotel! P.S. The complimentary fruit water is amazing :)
Comment from Hotel Management
Aug 18, 2017 by Ed Moreno, Director of Operations, Hotel Management
We are so pleased to hear you enjoyed your visit to Los Angeles. Thank you for giving us the opportunity to share this experience with you. We look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Aug 17, 2017
It was nice hotel,but very outdated no space in bathroom for my things ,not enough electrical outlets,and pillows very uncomfortable.
Comment from Hotel Management
Aug 20, 2017 by Ed Moreno, Director of Operations, Hotel Management
Thank you for your feedback. We are sorry to learn that your most recent visit was not in-line with your expectations. Not having enough counter space or outlets can be very frustrating. Your comments will be shared with our management team so we can continue to look for ways to improve our service and rooms for our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Incredible service in Downtown LA

Posted Jul 31, 2017
Cons: The only negative for me as a runner is that the neighborhood is not good for running at all. They do have a nice gym and a great lap pool though.
I rarely take the time to write positive reviews, shame on me, but the service at this Omni is so great that I had to. The hotel is lovely and well-maintained but the real difference about this place is the people. From Laura Aguilar who went above and beyond to straighten out the dates of our reservation, to Amy the Concierge who was the best concierge I have ever dealt with, the operators who answer the phone when you call down, the room service people, and everyone else...they go out of their way to do everything they can to not only satisfy the guest but to go the extra mile.
Comment from Hotel Management
Aug 3, 2017 by Ed Moreno, Director of Operations, Hotel Management
We greatly appreciate you taking the time to write your review. Our associates really do take pride in going the extra mile to satisfy our guests. They will be thrilled to read how much you enjoyed their service. We look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Great hotel in downtown la

Posted Jul 30, 2017
Hoteliers at front desk were very friendly and helpful. Location is central to everything. Possibly the best hotel in downtown LA. Definately will stay Omni again next time i visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Close to downtown LA

Posted Jul 30, 2017
Wonderful amount of room and very clean. Small pool with limited seating. If you arrive on Saturday night and want to eat at Noe reatoyou better make reservations before arrival. The housekeeping staff removed all the items from the mini fridge including items we provided. Either you have items for sale or you don't - very weird. We weren't reimbursed for our items taken even after bringing to front desk attention.
Comment from Hotel Management
Aug 14, 2017 by Ed Moreno, Director of Operations, Hotel Management
Thank you for your comments! We are delighted you enjoyed your overall stay, and sincerely apologize for any inconveniences caused by our Housekeeping staff. Your feedback will be shared with our Housekeeping management team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philidelphia

Nice loacation

Posted Jul 27, 2017
Nice rooms, perfect location, great staff. Def recommend
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great location in downtown hotel

Posted Jul 26, 2017
Pros: Location, size of room, comfort of room, cleanliness, window that opened to the outside, view from the room
Location: Museums, disney hall of music, grand central market
Hotel was great. Let us check in early and stay late.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very nice hotel, location and staff.

Posted Jul 20, 2017
They made me feel welcome before I even got there. My flight time was changed and my Hotel Shuttle company claimed they were not aware and refused to pick me up unless I paid full value. The hotel transport team arranged a pay forward yellow taxi. Hotel transport team were very nice and professional. The concierge service was excellent. The only thing I would say is improve on the catering. I paid a lot of money for Room service which ended up in the bin.
Comment from Hotel Management
Jul 24, 2017 by Ed Moreno, Director of Operations, Hotel Management
We are honored to have been your home away from home. Your comments will be shared to recognize our valet and concierge team. In addition, your constructive feedback will be a great help to us as we continue to improve on the quality of products we provide to our guests. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Nice Hotel, close to Dodger Stadium

Posted Jul 18, 2017
They do have a shuttle car that will take you and pick you up around town as long as it is within 3 miles from the hotel, which will save you from having to spend money on a taxi or Uber. Drinks and food abit pricey, but you are in California