Exterior

Reviews of Sheraton Grand Los Angeles

4 out of 5
Sheraton Grand Los Angeles
711 S Hope St, Los Angeles, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 637 out of 1012 reviews" "
Rating 8 - Good. 189 out of 1012 reviews" "
Rating 6 - Okay. 82 out of 1012 reviews" "
Rating 4 - Poor. 51 out of 1012 reviews" "
Rating 2 - Terrible. 53 out of 1012 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth, Shrewsbury

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great service, clean comfortable room. Modern amenities. Attached to a shopping and dining area. Plenty of additional food options within a five to ten-minute walk.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeanne

Traveled with partner
Liked: Amenities
Everything was great. Staff was very nice and helpful/friendly. I love that we were able to leave our bags after checkout and come back and pick them up while out sightseeing.
Stayed 2 nights in Mar 2024
Response from Dean Lewis on Mar 23, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

ximena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dean Lewis on Mar 23, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overcharged for food
Stayed 1 night in Mar 2024
Response from Dena Lewis on Mar 22, 2024
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay.
Stayed 1 night in Mar 2024
Response from Dean Lewis on Mar 22, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

6/10 Okay

Gina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Pros: Great costumer service and beautiful lobby Cons: Room was dusty. Lots of homeless. Didn’t feel safe or comfortable once the sun goes down.
Stayed 1 night in Mar 2024
Response from Dean Lewis on Mar 22, 2024
Wen thank you for your honest feedback, it has been shared with appropriate department leaders. and thanks for choosing to stay with us.

10/10 Excellent

Bachera

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great property.
Stayed 1 night in Mar 2024
Response from Dean Lewis on Mar 22, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Dean Lewis on Mar 22, 2024
We thank you for your feedback, we do apologize for falling short of your expectations, thanks for choosing to stay with us.

10/10 Excellent

sam

Traveled with family
Liked: Amenities
Great place to stay
Stayed 1 night in Mar 2024
Response from Dean Lewis on Mar 22, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Jarrett

Stayed 2 nights in Feb 2024
Response from Dean Lewis on Mar 23, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

ysmenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful evening at the Sheraton
Stayed 1 night in Feb 2024
Response from Dean Lewis on Mar 22, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

8/10 Good

Matthew E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Dean Lewis on Mar 22, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024
Response from Dean Lewis on Feb 26, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Gary Lee, Corona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend it to my friends and family
Stayed 1 night in Feb 2024
Response from Dean Lewis on Feb 26, 2024
We thank you for taking the time to give us your feedback and thank for choosing to stay with us.

8/10 Good

Jennifer

Stayed 1 night in Feb 2024
Response from Dean Lewis on Mar 21, 2024
We thank you for your feedback, and thanks for choosing to stay with us.

6/10 Okay

Jay, Seattle

Traveled with group
Disliked: Staff & service, property conditions & facilities
The bed was hard, the TV had no network connection so the guide didn’t work. I asked about this every day and they said they would fix it. They did not. And it took forever for my room to be ready while flight crews kept coming in and getting rooms right away.
Stayed 4 nights in Feb 2024
Response from Dean Lewis on Feb 26, 2024
We thank you for taking the time to give us your feedback, we do apologize for the inconvenience I have shared your concern with appropriate department leaders.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located adjacent to The Bloc shopping and dining center, this property is convenient for a visit in DTLA. I stayed here as a solo female traveler. I felt very safe at the hotel. The staff is friendly and helpful and the elevator requires your key and floor selection prior to operating. The area around the hotel is very pleasant to walk around at daytime but as a solo traveler here to see a show it was a little sketchy at night. This is probably true of most of DTLA post-covid and beyond the hotel control. I enjoyed my stay at the hotel. The valet parking shares the parking structure below with The Bloc. I was able to get a slight discount via Expedia. I would recommend this hotel for excellent location, service and amenities (but there is no pool only downside).
Stayed 1 night in Feb 2024
Response from Sheraton Grand on Feb 23, 2024
We appreciate your feedback. Thank you for choosing the Sheraton Grand Los Angeles.

8/10 Good

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noise can be heard in the room on the 3rd floor. Even the knock on the next door room can be heard.
Stayed 2 nights in Feb 2024
Response from Sheraton Grand on Feb 24, 2024
Thank you for your feedback. I apologize that the noise made your stay uncomfortable. Our leadership team will keep this mind as we look to improve.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton Grand on Feb 23, 2024
Thank you for your feedback. We are glad you enjoyed your experience with us.

2/10 Terrible

breauna

Stayed 1 night in Feb 2024
Response from Dean Lewis on Mar 21, 2024
We thank you for taking the time to share your feedback with us, we do apologize that your stay with us was not to your satisfactory. we do hope that you will give us another chance to serve you when you are back in the area.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything we needed! Awesome stay.
Stayed 1 night in Feb 2024
Response from Sheraton Grand on Feb 23, 2024
Thank you for your feedback. We are glad you enjoyed your experience with us.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Awesome water pressure in the shower. Very comfortable bed.
Stayed 2 nights in Feb 2024
Response from Sheraton Grand on Feb 23, 2024
Thank you for your feedback. We are glad you enjoyed your experience with us. We are glad you loved the comfort of the bed.

8/10 Good

Tania

Traveled with family
Liked: Cleanliness, staff & service
Great location. Unfortunately there were a couple of issues with room. Whilst room was very comfortable and modern, there were a couple of areas not cleaned. We also found room service to be very slow and twice had to follow them up as items were not brought to room.
Stayed 6 nights in Jan 2024
Response from Dean Lewis on Feb 23, 2024
We thank you for taking the time to give us your feedback, we do apologize for the inconvenience, I have share issues with appropriate. department leaders, to better improve for our guest satisfaction.

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modernized.
Stayed 1 night in Jan 2024
Response from Dean Lewis on Feb 23, 2024
We thank you and appreciate you taking the time to give us your feedback, and thanks for choosing to stray with us.

10/10 Excellent

Rusman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception in particular Matt was very friendly checking us in past midnight and explained all hotel facilities including the areas worth exploring surrounding the hotel.
Stayed 5 nights in Jan 2024
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

10/10 Excellent

Stella, Los Osos

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your feedback and thank for choosing to stay with us.

4/10 Poor

JI BUM

Traveled with family
Disliked: Staff & service, property conditions & facilities
Many hidden fees
Stayed 2 nights in Jan 2024
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

10/10 Excellent

Johnny

Stayed 1 night in Jan 2024
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your feedback, and we thank you for choosing to stay with us.

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Hadasha, Oxnard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your feedback, and we thank you for choosing to stay with us.

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2023
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to us your feedback, and thanks for choosing to stay with us

10/10 Excellent

Edward, CHANHASSEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Dec 2023
Response from Dean Lewis on Feb 23, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheraton Grand on Feb 23, 2024
Thank you for your feedback. We are glad you enjoyed your experience with us. We hope you stay with us in the future.

8/10 Good

Lesley

Stayed 1 night in Dec 2023
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your feedback, and we thank you for choosing to stay with us.

10/10 Excellent

Kian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sheraton Grand on Feb 23, 2024
Thank you for your feedback. We are glad you enjoyed your experience with us.

10/10 Excellent

Donovan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay no complaints perfect location too
Stayed 1 night in Dec 2023
Response from Dean Lewis on Dec 24, 2023
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

10/10 Excellent

Beverly Amarachi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dean Lewis on Feb 23, 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Vinod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, with easy transport and eating options. Room and bed comfortable, good selection of toiletries. We left one of our mobile phones in the taxi thay dropped us off at the hotel and we are so appreciative of the concierge who helped me to track it down and get it back safely within a very stressful three hours. Cannot be thankful.enough, the concierge is a credit to the hotel. We would onsider staying again if we ever revisit Los Angeles.
Stayed 5 nights in Dec 2023
Response from Dean Lewis on Dec 24, 2023
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us, and we hope to welcome your back in the near future.

10/10 Excellent

Sasha

Stayed 1 night in Dec 2023
Response from Dean Lewis on Jan 28, 2024
We thank you for taking the time to give us your feedback. AND WE THANK YOUR FOR CHOOSDING TO STAY WITH US.

10/10 Excellent

Joseph L.

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful!
Stayed 1 night in Dec 2023
Response from Dean Lewis on Dec 24, 2023
We thank you for taking the time to give us your feedback, and we thank you for choosing to stay with us.

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay in for a concert at the Orpheum Theater
Stayed 1 night in Oct 2023
Response from Dean Lewis on Dec 24, 2023
We thank you for taking the time to give us your feedback, and we thank for choosing to stay with us.

10/10 Excellent

Jeeho

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, well decorated elegant hotel. Friendly staff, short check in time. Nice views and tons of food and shopping nearby. Its among the safer area of DTLA lately. Best to always be aware of your surroundings still. Very nice room, good price
Stayed 1 night in Dec 2023
Response from Dean Lewis on Dec 12, 2023
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Sheraton Grand on Feb 23, 2024
Thank you for your feedback. We are glad you enjoyed your experience with us.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Great Location, Great service, Great Hotel, and Great Location
Stayed 4 nights in Nov 2023
Response from Dean Lewis on Dec 12, 2023
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dean Lewis on Dec 12, 2023
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying there very nice and close by places
Stayed 2 nights in Dec 2023
Response from Dean Lewis on Dec 11, 2023
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

10/10 Excellent

John, San Diego

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice clean hotel with friendly staff. Unless you do Valet, parking stinks. The only self parking option is a facility next door that is a shared space with a strip mall.
Stayed 2 nights in Dec 2023
Response from Dean Lewis on Dec 11, 2023
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Blair

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for quick trup
Beautiful hotel in a great location downtown Los Angeles. Backed up to lots of shopping and dining. Bed super comfortable and service was awesome.
Stayed 2 nights in Dec 2023
Response from Dean Lewis on Dec 11, 2023
We thank you for tasking the time to give us your feedback, and thanks for choosing to stay with us.

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Terrible arrival
Checking in was fine, But we were early and had to check our bags. There was no one to do it. We waited 20 minutes, there were 8 people waiting. The man who finally helped us he was at lunch. We and another couple asked at the desk for help they just said they were on the way. Later on we asked again and were told that he was helping someone. There were 3 men standing around at the valet desk.
Stayed 1 night in Dec 2023
Response from Dean Lewis on Dec 11, 2023
We thank you for taking the time to give your feedback, we do apologize for the inconvenience at check in with your bags, unacceptable, I have shared with other department leaders your encounter, so that we can continue to provide great customer service and experience. We thank you for choosing to stay with us.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Dean Lewis on Dec 11, 2023
We thank you for taking the time to give your feedback, and thanks for choosing to stay with us.