Ratings based on 873 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Ohio

Rehabing in Progress

Posted Jan 11, 2018
Pros: Location
Cons: Advertise that you are remodeling
reserved 2 King rooms for NYE. Got 1 king & 1 with double queens. Checked in, moved into 520. Visited other members of our party in their room with queens...Came back to get ready for NYE celebration and sink was full of brown water backup. We were rapidly moved to a newly refurbished room 802? on top floor end of the building by the staircase. The maintenance man was really cordial and helpful. No offer made to make us feel better about/compensate for seeing what looked like sewage in our sink overflowing and inconvenience of rapidly moving in order to meet our dinner reservation. George our shuttle driver was great! Overall, our trip to Louisville to celebrate NYE was a 2 out of 10...Will not do that again...Over the years, we've had great experiences with Hampton Inn. That just came to a screeching halt...JAC
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Clean friendly. Breakfast had nice variety Free shuttle around downtown very convenient
Comment from Hotel Management
Jan 9, 2018 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Well located for an affordable price. Walking distance to downtown and a free shuttle is offered downtown and to the airport.
Comment from Hotel Management
Jan 2, 2018 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
Pros: Inice pool area
Cons: Hot tub
Location: Easy to find from route 65. Nice Children's museum close by
Family Christmas central location for all. Great time. Will do it again!!
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Close to downtown

Posted Dec 16, 2017
We were not at the hotel for very long but it was great. We enjoyed a brand new room. My only complaint was there was not a lot of space. The staff was excellent. I would certainly stay here again.
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Stop over on our way home from Florida

Posted Dec 3, 2017
Everyone was so nice! We enjoyed our time at the bar also! The bartender was super friendly and they serve a great drink at a decent price.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Outstanding hotel staff . Airport shuttle is big plus.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice

Posted Nov 20, 2017
Pros: liked it enough to book another stay.
Location: close to 4th Street downtown and lots to see
hotel staff were pleasant and the room was comfortable and the breakfast bar was great.
Comment from Hotel Management
Nov 20, 2017 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
3 out of 5
Recommended
for Everyone
by A verified traveler from louisville, kentucky

Hotel is in downtown and close to places of intere

Posted Nov 19, 2017
Hotel is under renovations. Room was average and you could tell it needs remodeling, some crackingbon ceiling etc. The staff and courtesy was excellent and the breakfast bar was nice, what you are accustomed to with hampton inns. Room was not large but ok and nice location.
Comment from Hotel Management
Nov 20, 2017 by General Manager, Hotel Management
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Great staff, great location, very convenient and accommodating shuttle service! We were warned about the remodeling going on ahead of time, and it was in much better condition than I was expecting.
Comment from Hotel Management
Nov 16, 2017 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.