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Reviews of The Madison Concourse Hotel and Governor's Club

3.5 out of 5
The Madison Concourse Hotel and Governor's Club
1 W Dayton St, Madison, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1169 out of 1543 reviews" "
Rating 8 - Good. 254 out of 1543 reviews" "
Rating 6 - Okay. 66 out of 1543 reviews" "
Rating 4 - Poor. 34 out of 1543 reviews" "
Rating 2 - Terrible. 20 out of 1543 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Annamicka

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again, would like a microwave in room for guest who stay multiple nights.
Stayed 3 nights in Apr 2024
Response from Tonya on Apr 19, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the Concourse. Didn’t care for bathroom sink outside of the bathroom. Toilet paper holder was broken.
Stayed 1 night in Apr 2024
Response from Nattika on Apr 18, 2024
Thank you, Mary. We appreciate your feedback.

10/10 Excellent

Hiroyuki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Just a few steps to the state capitol and walk to restaurants and bars around it. At the heart of Badgers’ Home.
Stayed 2 nights in Apr 2024
Response from Tonya on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Leonard W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Apr 2024
Response from Tonya on Apr 16, 2024
Thank you

10/10 Excellent

K

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tonya on Apr 16, 2024
Thank you

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nattika on Apr 16, 2024
Thank you for staying with us, Adrienne.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nattika on Apr 16, 2024
Thank you for the perfect score, Mary! We hope to have you back again soon!

8/10 Good

Katelyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nattika on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. The hotel is very nice.
Stayed 1 night in Apr 2024
Response from Nattika on Apr 16, 2024
Thank you for the perfect score, John. We hope to have you back with us again soon!

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Nattika on Apr 16, 2024
Thank you for staying with us, Katherine!

8/10 Good

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay- they need to update their tv platform- it’s really out dated.
Stayed 3 nights in Apr 2024
Response from Nattika on Apr 16, 2024
Thank you for staying with us. We are in the process of updating our TV system. We hope you will be back to stay with us again soon!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nattika on Apr 16, 2024
Thank you for staying with us, Wayne!

10/10 Excellent

Kenneth, Minneapolis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. They listed parking as an amenity with other items that are clearly free. They should have stated parking is available at an additional cost
Stayed 1 night in Apr 2024
Response from Tonya on Apr 13, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not beautiful on the outside, but very nice inside. A couple blocks from the capitol, easy walk to State Street, a few blocks from Lake Mendota.
Stayed 1 night in Apr 2024
Response from Nattika on Apr 12, 2024
Unfortunately our "outside" look is not up to us:) The City of Madison only allows certain update to historical downtown "look". We are so glad to hear you enjoyed your stay. We hope to see you again, Jay.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to visit my son at college. Right near campus with amenities close by. Shuttles to and from airport. Quiet and clean
Stayed 2 nights in Apr 2024
Response from Nattika on Apr 12, 2024
Thank you, Marla. We hope to serve you when your son attends UW!

10/10 Excellent

Susannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nattika on Apr 12, 2024
Thank you for the perfect score, Susannah!

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in madison
Stayed 1 night in Mar 2024
Response from Tonya on Apr 10, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Marlana

Business traveler, Traveled with family
Liked: Amenities
Nice hotel very close to campus. I had to pay for parking but also received a voucher from the front desk to use at the restaurant. Starbucks located next to the lobby.
Stayed 1 night in Mar 2024
Response from Tonya on Apr 8, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in Madison close to campus and the Capitol. Will stay here every time I come to Madison to visit my son who is a Badger.
Stayed 2 nights in Apr 2024
Response from Tonya on Apr 8, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Hotel is beautiful and close to everything
Stayed 1 night in Apr 2024
Response from Tonya on Apr 8, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Tonya on Apr 8, 2024
Thank you

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, Clean, Conveniently located
Stayed 1 night in Mar 2024
Response from Tonya on Apr 8, 2024
Thank you

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Walking to University was easy and pleasant.
Stayed 3 nights in Apr 2024
Response from Tonya on Apr 8, 2024
Thank you

10/10 Excellent

Nolan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the capital
Stayed 1 night in Apr 2024
Response from Tonya on Apr 6, 2024
Thank you

10/10 Excellent

Susan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed on the Club floor with access to the club lounge. Happy hour, desserts and breakfasts were so appreciated. Convenient location within walking distance to Capitol and restaurants.
Stayed 2 nights in Apr 2024
Response from Tonya on Apr 6, 2024
Thank you

8/10 Good

Jenelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped to sleep but wish we could have spent more time there because it was a nice place right by the capital!
Stayed 1 night in Mar 2024
Response from Tonya on Apr 2, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Theresa, New Berlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The governor's lodge was amazing for evening relaxation. Our room was very comfortable, and the staff was so friendly throughout our stay! We walked to a variety of amazing restaurants and bars around the capital while there.
Stayed 2 nights in Mar 2024
Response from Tonya on Apr 2, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Laura

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Was fun to stay here. Specific rooms that are pet friendly and an additional $40 (not with capital view which was disappointing). The pool area is very fun but could have been more thoroughly cleaned, especially the hot tub. Great staff! Parking was reasonable at $18.
Stayed 1 night in Apr 2024
Response from Tonya on Apr 3, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Diane marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of checking out on line. Reasonable overnight parking
Stayed 1 night in Mar 2024
Response from Tonya on Apr 2, 2024
Thank you

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Tonya on Apr 2, 2024
Thank you

10/10 Excellent

Victor

.
Stayed 2 nights in Mar 2024
Response from Tonya on Apr 2, 2024
Thank you.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nattika on Apr 2, 2024
Thank you, Kimberly.

10/10 Excellent

DENISE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. From the front desk to the maintenence staff, some of the best I've seen. Always professional and willing to provide top notch service on every visit. You cant beat the location for entertainment and dining options. My first choice for every visit to Madison
Stayed 1 night in Mar 2024
Response from Tonya on Apr 2, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jeany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was comfortable, room too small for our family with older kids. Shower was so strong! Lack of hooks made it hard to hang stuff and towel for reuse. Swimming pool and hot tub was great but got busy on a Friday night with multiple families and little kids running around. Food was great and reasonably priced.
Stayed 2 nights in Mar 2024
Response from Tonya on Apr 2, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Krystle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and the facility was beautiful. We will be back!
Stayed 1 night in Mar 2024
Response from Tonya on Apr 2, 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nattika on Apr 2, 2024
Thank you for your feedback, Patrick.

2/10 Terrible

Sadanand

Stayed 1 night in Mar 2024
Response from Nattika on Apr 18, 2024
Oh no! Rahkee. We see that this was from 3 weeks ago. We are sorry to see that you didn't enjoy your stay. Any details would be greatly appreciated.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Everything you could need inside of the hotel but a cute little walkable area around too.
Stayed 1 night in Mar 2024
Response from Tonya on Mar 27, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was expensive. Overall good experience.
Stayed 1 night in Mar 2024
Response from Nattika on Mar 27, 2024
Thank you for your feedback, Jennifer. Our overnight parking cost is the same or lowest compared other downtown hotels. We hope you will be back to stay with us again.

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly updated rooms and very comfortable pillow top beds, but why not add a make-up mirror? Very tight underground parking, but easy to come and go. Nice pool, hot tub, and sauna with friendly staff.
Stayed 1 night in Mar 2024
Response from Tonya on Mar 26, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Kelly, Columbus

Liked: Cleanliness, staff & service
This is minor but the head board on the bed was completely damaged and shredded. Just looked really bad.
Stayed 1 night in Feb 2024
Response from Nattika on Mar 27, 2024
Thank you for your feedback, Kelly.

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Tonya on Apr 13, 2024
Thank you

10/10 Excellent

Nicole

Traveled with family
Liked: Property conditions & facilities
First time staying here and won’t be my last. This was a last minute trip to see a concert at The Sylvee. Beautiful interior, front desk and shuttle driver were very nice and helpful. Wonderful restaurants and coffee shops all within a couple minute walk. Felt very safe.
Stayed 1 night in Mar 2024
Response from Nattika on Mar 25, 2024
We are looking forward to having you with us again soon!

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally nice
Stayed 1 night in Mar 2024
Response from Nattika on Mar 25, 2024
We hope to have you back soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Nattika on Mar 25, 2024
Thank you, Michelle!

10/10 Excellent

Jennifer, Glen Ellyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location and staff.
Stayed 1 night in Mar 2024
Response from Nattika on Mar 25, 2024
Thank you, Jennifer!

10/10 Excellent

Michelle, McFarland

Stayed 1 night in Mar 2024
Response from Nattika on Apr 11, 2024
Thank you for staying with us, Michelle!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great as usual.
Stayed 1 night in Jan 2024
Response from Nattika on Mar 21, 2024
Thank you Jason! Come back and see us again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Dee and the staff
Stayed 3 nights in Feb 2024
Response from Tonya on Mar 18, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonya on Mar 19, 2024
Thank you