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Reviews of Casa Lucila Hotel Boutique

4 out of 5
Casa Lucila Hotel Boutique
Olas Atlas No. 16 Centro Historico, Mazatlán, SIN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 187 out of 247 reviews" "
Rating 8 - Good. 36 out of 247 reviews" "
Rating 6 - Okay. 11 out of 247 reviews" "
Rating 4 - Poor. 7 out of 247 reviews" "
Rating 2 - Terrible. 6 out of 247 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very friendly staff, very quiet.
Stayed 5 nights in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place.
Stayed 1 night in Apr 2024

10/10 Excellent

ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so amazing and the staff was above amazing. Loooooove this hotel. Will stay again. Massage excellent!!! Everything a plus
Stayed 2 nights in Mar 2024

8/10 Good

Caro

Stayed 2 nights in Mar 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful Hacienda! Very clean and perfect location!
Stayed 3 nights in Feb 2024

10/10 Excellent

Simon

Stayed 5 nights in Feb 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right on the Malecon and the terrace outside our room looked directly at the ocean view. The room was huge and comfortable. Staff were friendly and helpful. Easy walking distance to Old Mazatlan centre.
Stayed 13 nights in Jan 2024

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024

6/10 Okay

Dave

Stayed 9 nights in Jan 2024

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They should have a coffee maker in room
Stayed 1 night in Dec 2023

10/10 Excellent

PAOLA HERNANDEZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2023

10/10 Excellent

rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2023

10/10 Excellent

Nancy, McAllen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel away from the crowds. The room is divine.
Stayed 1 night in Nov 2023

10/10 Excellent

Noemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food, clean hotel and staff very helpful and attentive, loved our stay!
Stayed 4 nights in Oct 2023

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was quiet, with a cozy bed, and a view of the ocean through a window. However, Casa Lucila lacks the details of a 5 Star boutique; coffee/tea maker, fresh flowers, fresh fruit, dark chocolate, a fresh robe daily. The room actually feels austere (Gran Maria Boutique, in Morelia, is a prime example of a 5 Star)
Stayed 5 nights in Aug 2023

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Jul 2023

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The customer service was great. Thanks.
Stayed 2 nights in Jul 2023

8/10 Good

Marisol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is gorgeous, although the pool is much smaller than what it looks like in the photos. A bit annoying that our room was right next to the pool and very loud people woke us up at 6am on sunday. The rest of the stay was great. Best place to stay in Mazatlan.
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael Joseph

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stunning old world charm! Staff second to none!
Stayed 6 nights in Apr 2023

10/10 Excellent

Alonza

Stayed 2 nights in Mar 2023

4/10 Poor

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room at this hotel through Expedia. When we arrived we were put into a smaller room than we booked and paid for. Tried to have the problem fixed but had no luck. I would like Expedia to contact me. The hotel is a great place to stay. I just wish we could get what we paid for.
Stayed 8 nights in Feb 2023

10/10 Excellent

Darren

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. They gave me upgrade which I asked for but did not recognize VIP free upgrade. Charge for upgrade was fair and staff helped me get room I wanted. Overall great staff and cute hotel and nice location.
Stayed 4 nights in Dec 2022

6/10 Okay

gabriela, goleta

Liked: Staff & service, amenities, property conditions & facilities
Location in Olas Altas is terrific but do NOT stay in Alma room, where I stayed for three nights. My clothes, my two suitcases, and even my purse smelled of mildew after just three days there. I noticed the smell as soon as I walked in but when I turned on the air conditioner it seemed to go away. Every time I came back from going out, however, the air had been turned off and the smell was back, strong. It smelled of dampness and I unknowingly carried that stench with me back to Boston. I just dropped off 9 items at the dry cleaners and am washing the rest of my clothes for the 3rd (!) time in hot water. I don't know what else to do. I don't know how the smell can still cling to the clothes. It is awful. I don't know if the other rooms have this issue but don't book Alma. You will regret it. It is definitely not worth the stay for this amount of hassle to try to get the smell of that room off my clothes and suitcases.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was just far enough from the hustle and bustle.

10/10 Excellent

John

Stayed 3 nights in Sep 2022

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Alan

Liked: Staff & service, amenities, property conditions & facilities
We had a great 8 night stay at Casa Lucila! The room (marina room) was awesome. Lots of space. Had all of the regular amenities; if there wasnt something we just asked the staff for it. That room has a jacuzzi tub, as well as a large walk in shower. The staff at Casa Lucila was very nice. They were very personable to talk to. They were also very attentive to making sure our stay was great.
Stayed 8 nights in Sep 2022

10/10 Excellent

Ana, Ligonier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first trip to Mazatlán did not disappoint. Stayed 3 nights. Excellent views. Comfortable bed. Very attentive staff.
Stayed 3 nights in Aug 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 2 nights in Jul 2022

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how welcoming and what an amazing place it was to stay in. Definitely recommend
Stayed 1 night in Jul 2022

10/10 Excellent

Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with their services, super clean, house keeping was very helpful at all times. EXCELLENT SERVICE!
Stayed 7 nights in Jul 2022

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hand down one of the top 5 hotels my wife and I have stayed at throughout the world. Beautiful views from our room that I don't think can be matched by any other hotel in Mazatlan.
Stayed 1 night in Jul 2022

10/10 Excellent

Michelle

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place is quiet .employees are so nice . My stay was fantastic.
Stayed 3 nights in May 2022
Response from Joel on Jun 21, 2022
Thanks for your comments. I will share it with our staff.

10/10 Excellent

Emmanuel

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was on point well and good hotel would love to visit again
Stayed 1 night in Apr 2022
Response from Joel on May 25, 2022
Thanks Emmanuel, your comments are really important for us

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was Excellent, Place Food the treatment. I loved it I want to go back already
Stayed 4 nights in Feb 2022
Response from Anahi Morales on Apr 6, 2022
Buenos dias, gracias por su preferencia, esperamos muy pronto su regreso saludos

10/10 Excellent

Blue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Lucila was the nicest hotel in Matzatlan. It’s in the historical district so it’s far from the bustle of city center. Short walk to a gorgeous beach, great for swimming. If you can leave the heated hotel pool with ocean views! So many restaurants a short walk away & taxis were easy to hail if you needed one. The staff were so friendly & helpful & spoke perfect English. Slice of heaven.
Stayed 5 nights in Dec 2021

6/10 Okay

daniel

Stayed 3 nights in Nov 2021

6/10 Okay

Cathy

Traveled with family
The property is nice, the view is amazing, the room was very nice, the pool is in need of some attention. The 25$ credit I was given in my email from Expedia was not honored, even though it was clearly printed on my email. This was a disappointment that will likley keep me from returning to this property.
Stayed 1 night in Oct 2021

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean lines, non-fussy, tranquil. Very good breakfast. Terrific views.
Stayed 1 night in Sep 2021

2/10 Terrible

Javier, Carlsdad

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Leaking windows and doors in the room. Room got so wet during tropical storm that they had to move us into a lesser hotel in town without beachfront which we paid for. They offered us a refund but I have not seen it yet. Expedia VIP benefit? 25 dollars hotel credit. They said if we wanted a room upgrade we had to pay for it. Even though we were the only guests in the hotel. Inadequate air conditioning. Room was cool. Bathroom steaming hot. Still waiting for my refund offered in writing by the hotel
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The front desk staff was unable to provide an upgrade. I was told to speak to Grisel, but she did not return my call. It was very disappointing not to be able to get one of the rooms facing the ocean. The staff ought to be trained on customer service skills.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the staff, Everyone was so friendly. The place is amazing, so beautiful I am definitely staying here again.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it all view was the best the service the staff bar tender the guard so polite and very helpful the only thing not that say I hate it but pool closes at seven 😞but it’s worth it I would go back and stay
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice located, easy access and nice view
Stayed 2 nights in Jun 2021

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If was only 1 night but unbelievable
Stayed 1 night in May 2021
Response from Ecommerce on Jun 7, 2021
What a beautiful photograph of our views of the beautiful Pacific Ocean. We look forward to your next visit to Mazatlán.

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2021
Response from Ecommerce on Jun 7, 2021
¡Gracias por elegir Casa Lucila Hotel Boutique!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021
Response from Ecommerce on Jun 7, 2021
Gracias por tomarse el tiempo de calificar nuestra propiedad, lo esperamos en su próxima visita!