Ratings based on 1,121 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Kansas City, Missouri

Clean and renovated but very loud

Posted Oct 17, 2017
Pros: Very clean, friendly staff, live music
Cons: Noise level in the room
Location: Downtown location with shuttle to Beale Street, convenient to highway
I visited Memphis on business and wanted a downtown room. This hotel was clean, newly renovated and conveniently less than a block from the major highway. However, that convenience comes at a steep price: the roar of the highway at all hours. I travel a lot for work and I'm used to sleeping through sounds I'm not used to. I even bring a white noise machine with me for consistency. I could barely hear my machine over the sounds of traffic and sirens all night. So many sirens. (Also, the curtains didn't close all the way, so I had to use bobby pins to hold them shut to block out the VERY bright green light of the Bass Pro resort across the highway.) The hotel did have very nice workers, a private parking lot, and live music in the lounge. They had a free shuttle to Beale Street running every 10 minutes from 5-10pm. It would have been perfect if not for the highway noise. If I was going to Memphis again, I would rather stay further downtown and be farther away from the highway but in a quieter neighborhood.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel close to Beale Street with shuttle

Posted Oct 6, 2017
Enjoyed our stay, clean hotel close to Beale street with shuttle service. Last pick up I think was 11:30pm. Staff was friendly. Would stay here again. Rates were good. Close to most everything that you would want to go see. Clean hotel. Parking was high but good access
Comment from Hotel Management
Oct 7, 2017 by General Manager , Hotel Management
We are thrilled to read you had a wonderful experience at Crowne Plaza Memphis Downtown. Your satisfaction is very important to us as we constantly strive to make your experience a great one, and we’re happy our convenient location along with the services and facilities made your stay an awesome one. Thank you for being our guest, and we hope you will come back to see us the next time you are in Memphis! Sincerely, Danny Hiatt, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, mo

Great Hotel and People

Posted Sep 27, 2017
Pros: Free shuttle, restaurant/ Bar, Pool Lobby has recently been remodeled...very nice
Cons: Updates to the guest rooms would be nice
Location: Hop kip and a jump from Beale Street and Bass Pro- free shuttle until 10:45pm
My husband and I visit Memphis once or twice a year and wouldn't imagine staying anywhere else. The staff is over the top accommodating and our Shuttle driver Reggie simply the best. We love this hotel.
Comment from Hotel Management
Sep 28, 2017 by General Manager , Hotel Management
Diana, it was a pleasure having you as our guest at Crowne Plaza Memphis Downtown. We appreciate your kind words and compliments regarding the courteous service you received from our staff and for your fondness to our excellent facilities. On behalf of my entire team, I thank you for the review and invite you for another outstanding visit. Sincerely, Danny Hiatt, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great location

Posted Sep 27, 2017
Hotel was nice. Had all the amenities and a great shuttle nus free into town. The barman was great and friendly and meals were great too
Comment from Hotel Management
Sep 27, 2017 by General Manager, Hotel Management
Kevin, thank you for sharing your positive feedback about Crowne Plaza Memphis Downtown. We are glad to know you enjoyed your time with us and that our convenient location and the facilities made it even better. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Danny Hiatt, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Charles, MO

First time to Memphis

Posted Sep 19, 2017
Pros: The hotel,rooms and staff were very nice. the fact the hotel was close to a lot of things to do, made our trip!!
Cons: Rooms need better lighting and the ice machines on the floors should be in working order so you do not have to go downstairs to the lobby bar for ice.
Location: The Bass Pro Pyramid, The Mississippi River museum/tour and tram ride; Beale Street; Ducks at the Peabody Hotel; all of the great restaurants.
My daughter and I took our first trip to Memphis for the Bruno Mars concert at the FedEx Forum. Our stay at the Crown Plaza was wonderful. The restaurant food and staff were good. Having access to the shuttle allowed us to do a lot of site seeing of the exciting city of Memphis. We are planning another trip next year.
Comment from Hotel Management
Sep 20, 2017 by General Manager, Hotel Management
Sam, we are glad knowing you had a wonderful time with your daughter, and our convenient location made it easy for you to enjoy the concert. Thank you also for letting us know you loved our courteous service and the food we serve. We hope Crowne Plaza Memphis Downtown is your first choice every time you visit Memphis. Sincerely, Danny Hiatt, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

First time at this hotel

Posted Sep 18, 2017
Pros: The staff
Cons: nothing
Location: close to Beale street
Great hotel rooms were clean the staff was 1st class
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
We are delighted to read your wonderful review about your stay at Crowne Plaza Memphis Downtown. It’s excellent to know our top-notch service made your visit a great one and that you recognized our efforts. Your compliments will definitely be shared with all my teammates. We hope you will visit us again when your travels bring you back to Memphis! Sincerely, Danny Hiatt, General Manager
1 out of 5
by A verified traveler

Bed Bugs!! DO NOT STAY HERE!!

Posted Sep 9, 2017
My entire face and beck has broken out in hives. I have bed bug marks on my legs and feet. I am mortified that this has happened and will be demanding a refund!
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Danny Hiatt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Sep 6, 2017
A nice stay for the one night there. Close to the highway/expressway and not that far from Beale Street (we took an Uber there and walked back).
Comment from Hotel Management
Sep 7, 2017 by General Manager , Hotel Management
Finn, thanks for your fabulous review and comments about our hotel and its convenient location to Beale Street and other attractions in the beautiful city of Memphis! We are delighted you enjoyed our Southern hospitality and comfortable accommodations after a busy day of sightseeing and listening to great live music. It was our pleasure having you as our guest at Crowne Plaza Memphis Downtown, and we hope you will choose us again on your next trip to our city! Sincerely, Danny Hiatt, General Manager
3 out of 5
by A verified traveler

Fine for the price

Posted Sep 6, 2017
We kept finding small things throughout our stay that made us question the cleanliness of the room - a used makeup brush on the floor, noticeable stains on the bedspreads, smudges and spots on every surface that could have been wiped more carefully. The hall was also loud. While the hotel isn't necessarily responsible for the volume of its guests, the walls are definitely very thin. Kind of what we'd expected for a fairly short and affordable stay, but you'll want to take a shower and sleep in your own bed when you leave
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Kelsie, thank you for staying with us. We are glad your overall visit was pleasant and that you liked our affordable rates. However, I am sorry for the housekeeping issues you experienced in your room. Your feedback has been with the team for review and action. We hope you will give us a chance to welcome you again in the future so that we can serve you much better. Sincerely, Danny Hiatt, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Phenomenal Front Desk Staff!

Posted Sep 5, 2017
Pros: The staff and room
Cons: Stain on the pillowcase
I booked last minute and gave the incorrect date for my check in. The front desk was enormously helpful in adjusting my reservation through the 3rd party booking site and was so kind to me the whole time. Darrel at the front desk was such a sweetheart and helped to make sure I was well taken care of. The room was comfortable and I slept like a baby. Would definitely recommend!
Comment from Hotel Management
Sep 7, 2017 by General Manager , Hotel Management
Krystan, we appreciate your compliments for Darrel our Front Desk staff! We were delighted to read that your check-in was flawless and you enjoyed outstanding service from all of our staff during your visit. Thanks so much for recommending the Crowne Plaza Memphis Downtown to future guests! We look forward to hosting you again soon. Sincerely, Danny Hiatt, General Manager