Ratings based on 1,173 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from chattanooga tn

Posted Dec 15, 2017
Very very good hotel with aweme services. I would definitely recommend this place
Comment from Hotel Management
Dec 15, 2017 by General Manager, Hotel Management
Boris, thank you for choosing Crowne Plaza Memphis Downtown and for recommending us to our future guests. We are thrilled you liked all the things that we offer, and your wonderful compliments will be shared with the entire team. On behalf of our entire staff, we invite you to stay with us again. Sincerely, Danny Hiatt, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

disappointed about the cost of parking.

Posted Dec 15, 2017
Pros: clean hotel.
Cons: I would not come back here because they charge for parking. $17
I would not come back here because they charge for parking. $17
Comment from Hotel Management
Dec 15, 2017 by General Manager, Hotel Management
Bob, thank you for staying at Crowne Plaza Memphis Downtown. We are glad you had an overall nice time with us and that you liked our well-kept property. However, we are sorry you were unhappy with paying a parking fee. As, parking in the downtown area is in very limited, and we keep our charges less compared to other hotels. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Danny Hiatt, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

great location for downtown events. reasonable

Posted Dec 12, 2017
Cons: Continental breakfast would be nice
Great location. shuttle service was very helpful. friendly staff.
Comment from Hotel Management
Dec 13, 2017 by General Manager, Hotel Management
Amie, thank you for taking time to post such wonderful feedback about Crowne Plaza Memphis Downtown. We are happy our location made it easy for you to get to the downtown events and it is our goal to deliver a great value at a fair price. Reviews such as yours mean a lot. Thanks again, and we look forward to welcoming you back to Memphis. Sincerely, Danny Hiatt, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Always a nice stay when here. We especially love the shuttle service that escorts you around the area.
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
Thank you for returning to the Crowne Plaza Memphis Downtown. There is no better compliment than a guest who keeps coming back time after time. We are so happy you had a comfortable stay and that our complimentary downtown shuttle was the highlight of your visit. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Danny Hiatt, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from cheltenham

Great hotel

Posted Dec 6, 2017
A great hotel staff were very helpful all times of the day and very friendly. Also shuffled Drover was helpful and nice
Comment from Hotel Management
Dec 6, 2017 by General Manager, Hotel Management
Philip, thank you for being our guest at Crowne Plaza Memphis Downtown. We are delighted to know you were comfortable here and that you enjoyed the excellent service provided by our staff. I will be sure to share your compliments with my Shuttle team for a job well done! On behalf of everyone here, we invite you to stay with us again the next time you visit Memphis. Sincerely, Danny Hiatt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa OK

Nice, clean ,friendly,

Posted Dec 4, 2017
Shuttle , 5 minutes to Beale street , Staff Friendly, and very helpful, great job Crowne plaza !!
Comment from Hotel Management
Dec 5, 2017 by General Manager, Hotel Management
William, thank you for choosing the Crowne Plaza Memphis Downtown and sharing your nice review. We are so happy you loved our friendly service and that you were impressed with our spotless property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Danny Hiatt, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, MS

Great Stay

Posted Nov 22, 2017
The hotel was beautiful! The shuttle bus driver was friendly, timely and very convenient! The hotel is in a great location and very easy to get from place to place!
Comment from Hotel Management
Nov 23, 2017 by General Manager, Hotel Management
Katie, thank you for being our guest at the Crowne Plaza Memphis Downtown. We are happy you had an amazing stay and your compliments of our shuttle drivers made our day. We hope to have the pleasure of hosting you back soon. Sincerely, Danny Hiatt, General Manager
2 out of 5
by A verified traveler from cleveland tn

Downtown hotel

Posted Nov 17, 2017
Everything was nice at the beginning, beds were a little small and not as comfortable, but the problem is that the morning of check out we found a pair of dirty socks in between our sheets! A pair of socks that weren’t ours! They didn’t change our sheets so we slept with dirty sheets I’m so mad!!! This hotel was not cheap and they charge you extra for parking ($17) to get dirty socks and dirty sheets they said they were going to call us but they never did!!!
Comment from Hotel Management
Nov 22, 2017 by Manager, Hotel Management
Dear Guest, Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Danny Hiatt General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Good location for our needs. Nothing special.

Posted Nov 16, 2017
Room noise from highway was louder than liked. Late night food service was slow but food ok.
Comment from Hotel Management
Nov 17, 2017 by General Manager, Hotel Management
George, thank you for being our guest. We are happy you had an overall good stay and that you liked our convenient location. However, I am sorry for the inconvenience you had with the noise. We would have changed your room to a quieter zone if known. We hope you will give us another chance so that we can provide you with a much better hospitality. Sincerely, Danny Hiatt, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

Close to restaurants and staff was very nice.

Posted Nov 13, 2017
Only was a one night stay but the hotel was clean and the staff was very nice and helpful. Only wish I could have stayed longer. Will stay again .
Comment from Hotel Management
Nov 14, 2017 by General Manager, Hotel Management
Heather, thank you for staying at Crowne Plaza Memphis Downtown and for posting your wonderful review. We are delighted to know you were 100% satisfied with your accommodations and with the service provided by our friendly and helpful staff! It was our pleasure having you as our guest, and we hope you will choose us again when you are back in our wonderful city known as the Birthplace of the Blues! Sincerely, Danny Hiatt, General Manager