Ratings based on 1,857 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good location

Posted Jan 6, 2018
Staff very nice. Hotel very dated, needs upgrades.
Comment from Hotel Management
Jan 10, 2018 by Candace, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Close to downtown nightlife

Posted Jan 6, 2018
Had a pleasant experience. The staff at the Friday's connected were not the friendliest people, at times very rude. The staff at the hotel on the other hand were very friendly and professional.
Comment from Hotel Management
Jan 10, 2018 by Candace, Hotel Management
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our staff and we will address the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity to make it right.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jan 4, 2018
Pros: Location
Cons: Lobby Temperature
Hotel was easy walking distance to Beale Street. Great breakfast buffet in Friday's. Excellent valet parking service 26$ a day. Lobby area was freezing cold at all times.
Comment from Hotel Management
Jan 10, 2018 by Candace, Hotel Management
Thank you for sharing your comment about your stay. We really appreciate your business! Come again soon.
2 out of 5
by A verified traveler from oklahoma

Close to Beale but that's about it.

Posted Jan 3, 2018
Dated and dirty feeling. Holes in walls, need to double flush toilet and hold down toilet handle to do that. Staff was very kind though. Too bad corporate is not the same.
Comment from Hotel Management
Jan 10, 2018 by Candace, Hotel Management
Thank you for sharing your experience. I'm disappointed that we did not exceed your expectations. I will be sure to share this with our team as hospitality and satisfaction is our 100% focus. We hope that you will give us another chance in the near future to make it right. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines, IA

Nice hotel close to Beale St

Posted Jan 2, 2018
Hotel was nice but a little older. Staff was very friendly. The one downside was that the walls didn’t block out much noise. We could hear full conversations between the people right next to us and outside street noises were very prevalent in the morning.
Comment from Hotel Management
Jan 3, 2018 by Candace, Hotel Management
Thank you for taking the time to share your feed back on your recent stay. We sincerely apologize for the level of noise you experienced. Your comments will be shared within organization to help improve this concern. Thank you once again for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice location

Posted Dec 24, 2017
Nice,clean hotel. The foyer is beautiful with the Christmas decorations. But the rooms are a little outdated.
Comment from Hotel Management
Dec 30, 2017 by candace, Hotel Management
Thank you for taking the time to share your feedback on your recent stay. Please know that your comments will not be taken lightly and will be shared within our organization. Thank you once again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Pros: Location
Cons: Free breakfast would be nice addition
Came to town to Memphis for a quick getaway with wife. Hotel located with easy walking distance to both Beale St and the Orpheum. Also very close to Fedex Forum and RedBird Stadium
Comment from Hotel Management
Dec 13, 2017 by Candace, Hotel Management
Thank you for sharing your comments about your stay. We really appreciate your business! Come again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Friendly staff, clean and comfortable room, and tons of space. I will definitely look to stay here next time I am in Memphis.
Comment from Hotel Management
Dec 13, 2017 by Candace, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Dec 6, 2017
Was close to Beale street and many restaurants. Staff were super friendly!
Comment from Hotel Management
Dec 8, 2017 by Candace, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Good choice..

Posted Nov 24, 2017
Polite,welcoming staff;buffet breakfast highly recommended. Room spacious and bed really comfy; only downside is that bed wasn't changed between Sunday to Friday, one day(wed) , bins weren't emptied,towels changed, coffee topped up or room cleaned, could be down to Thankgiving but not sure. Would recommend and stay here again.
Comment from Hotel Management
Nov 29, 2017 by Candace, Hotel Management
Thank you for taking the time to share your feedback on your recent stay. We appreciate your business and we hope to see you again in the near future.