Ratings based on 1,100 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2018
nice staff, good location, big room, very comfortable
Comment from Hotel Management
Feb 20, 2018 by Cynthia J, Hotel Management
Thank you for your feedback on your recent stay. I am so glad that you had a great time and I hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Awesome downtown hotel

Posted Feb 18, 2018
Great experience, professional staff, great location, overall wonderful experience!!!
Comment from Hotel Management
Feb 20, 2018 by Cynthia J, Hotel Management
Thank you for your kind words about our hotel and our team. We truly appreciate you allowing us to serve you during your visit in Memphis. We look forward to welcoming you back.
1 out of 5
by A verified traveler from nj

Awful

Posted Feb 12, 2018
No bar or kitchen.gave us a handicap bathroom ,the hotel was empty.doorman was never there
Comment from Hotel Management
Feb 20, 2018 by Cynthia J, Hotel Management
Thank you for sharing with us about your recent experience. I apologize that your experience was awful. I hope that we are able to redeem ourselves once our renovation is completed and our bar and kitchen will return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Gem downtown!

Posted Feb 7, 2018
This is a gorgeous, clean and safe place to stay in downtown Memphis! Highly recommend!
Comment from Hotel Management
Feb 7, 2018 by Cynthia J, Hotel Management
Thank you for your feedback on your recent stay. We appreciate you accolades and that you would recommend our hotel. I hope that you will come back and visit us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from memphis, TN

Groovy Boutique Hotel

Posted Feb 7, 2018
Love this hotel. It’s small, but full of charm. It’s right in the midst of everything downtown. Walking distance to most things. The rooms are great!
Comment from Hotel Management
Feb 7, 2018 by Cynthia J, Hotel Management
Thank you for selecting our hotel and staying with us. I am so glad that you had a great time in Memphis and that you were able to walk around the downtown area. I hope you have an opportunity to visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Vibes Close to Everything

Posted Feb 5, 2018
Pros: The swanky lobby is super posh.
Cons: It was a clean hotel but just a few things could use some deep cleaning...it's an older facility which explains some of the cleanliness.
Location: Super comfortable walk to Beale Street, Art District, and National Civil Rights Museum.
At check in received a complimentary Junior Suite Upgrade - starting my stay off with a bang. The hotel is swanky and very comfortable. The staff were so pleasant and lovely. Would stay again.
Comment from Hotel Management
Feb 16, 2018 by Cynthia J, Hotel Management
Thank you for your kind comments about our staff and the hotel. I apologize for the cleanliness concerns that you had during your stay. We will work hard to ensure that this does not continue. We look forward to welcoming you back to the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 4, 2018
It was in a great location, close to a lot of food, so it didn't matter that the restaurant was closed
Comment from Hotel Management
Feb 4, 2018 by Cynthia J, Hotel Management
I appreciate you taking the time to share your feedback. Our location is in the heart of so many great restaurants and attractions. I am glad that the closure of the restaurant did not impact your visit. We look forward to welcoming you back to Memphis.
5 out of 5
Recommended
for Everyone
by A verified traveler from Williamsport, PA

Central location close to convention center

Posted Jan 31, 2018
Pros: Aside from the comfort and the friendly staff, the hotel is centrally located, a short walk to the convention center. Great museums and food nearby
Location: There's the river walk and parks on the Mississippi, Civil Rights Museum, Cotton Museum, music clubs, fantastic local foods.
Well maintained independent hotel. Staff are very friendly and accommodating.
Comment from Hotel Management
Feb 2, 2018 by Cynthia J, Hotel Management
Thank you for your feedback on your recent stay. We appreciate your kind words about our staff and hotel. We look forward to welcoming you back to the Madison.
3 out of 5
by A verified traveler

No food or beverage service

Posted Jan 29, 2018
The hotel’s dining room was closed for renovation, which I didn’t realize till I arrived. That meant no food service. The dining room was closed, and there was no room service. Likewise, the bar was closed. Coffee in the morning was apparently out from 7 to 730. That was it. I would not recommend this until the restaurant/food service reopens. That being said, the hotel staff could not have been more apologetic or nicer.
Comment from Hotel Management
Feb 2, 2018 by Cynthia J, Hotel Management
Thank you for your feedback, we will continue to work with our team to ensure that the service levels are improved. I appreciate your feedback and apologize for the shortcomings during your stay.
5 out of 5
by A verified traveler from Portland ME

Very nice downtown hotel

Posted Jan 26, 2018
Pros: Location is perfect for walking downtown. Close to Main St, Beale St, and the river.
Cons: Restaurant is temporarily closed so there is no food service in the hotel.
Location: Highly recommend FLIGHT Restaurant and Wine Bar just a few blocks away.
Quick overnight stay passing through Memphis on a road trip.
Comment from Hotel Management
Jan 26, 2018 by Cynthia J, Hotel Management
Thank you for sharing your feedback. Flight is one of my favorite restaurant, I am so glad you enjoyed it. We look forward to our restaurant opening up after the fantastic renovation. We look forward to seeing you in the future.