Ratings based on 993 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from little rock, ar

Hotel was really nice But

Posted Oct 23, 2017
Room and staff really nice But bathroom didn't have a ventilator. The air had a stench throughout hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017
Beautiful and comfortable! Disappointed that room service isn’t 24hrs like the website said.
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Favorite hotel in Memphis.

Posted Oct 18, 2017
Fabulous View of River, rooftop bar is relaxing and elegant Rooms are quiet, beds very comfortable. Excellent staff.
Comment from Hotel Management
Oct 23, 2017 by Cynthia J, Hotel Management
I am so glad that you had a wonderful and relaxing time during your recent stay. We appreciate you taking the time to share your feedback about the hotel and staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect downtown location

Posted Oct 14, 2017
my friend suggested we stay at The Madison on our Memphis visit, we were so happy she did. The Madison has a fabulous feel, if you like the old hotel experience. We had happy hour on the rooftop, it has great views! We would definitely come back.
Comment from Hotel Management
Oct 23, 2017 by Cynthia J, Hotel Management
Thank you for sharing your feedback and picture of your recent stay. I am so glad that your friend suggested our hotel. Please come back, we would love to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Posted Oct 11, 2017
Central and easy 5 min walk to Beale st. Friendly staff with easy check in. Valet parking $29.
Comment from Hotel Management
Oct 23, 2017 by Cynthia J, Hotel Management
Thank you for your comments about our staff and we are so glad that you had a great stay with us. We hope you have an opportunity to visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Nice hotel. Clean rooms. Good location. Short walk to everywhere. The restaurant was understaffed. The valet parking guys were extremely helpful with directions and general information.
Comment from Hotel Management
Oct 23, 2017 by Cynthia J, Hotel Management
Thank you for your honest feedback and we apologize that the restaurant was understaffed. I am so glad that you did not let this damper your overall visit. We will continue to strive to ensure our staffing levels are where they need to be so that our guest experience is not impacted.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
A+. Staff and hotel were great. Highly recommend.
Comment from Hotel Management
Oct 10, 2017 by Cynthia J, Hotel Management
Thank you for your kind words about our staff. They truly strive to ensure our guests have a wonderful stay. We hope you have an opportunity to visit us again.
1 out of 5
by A verified traveler

Run down, horrible staff, dirty room.

Posted Sep 28, 2017
Pros: Nothing
Cons: Everything
Avoid this hotel and stay at the Peabody. The Madison is run down with horrible service, dirty rooms and bad food. It doesn't get much worse.
Comment from Hotel Management
Oct 1, 2017 by Cynthia J, Hotel Management
We apologize that your experience with us was very disappointing. We will continue to work to improve our service and cleanliness of our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good Location

Posted Sep 16, 2017
Pros: Location and price.
Cons: The hotel could use a little sprucing up.
Location: Close to everything.
Hotel was a good location downtown which made exploring the city very convenient. Close walk to Beale Street area.
Comment from Hotel Management
Oct 1, 2017 by Cynthia J, Hotel Management
Thank you for your feedback. I am glad that you had an overall good stay and we appreciate you candid remark about us sprucing up. We will continue to strive to make sure we are top notch on our cleanliness and other areas.
1 out of 5
by A verified traveler from CA

Old hotel

Posted Sep 13, 2017
Pros: friendly staff
Cons: everything else
The blinds in the room did not keep out the street lights room was NEVER dark at night. Bathtub had big crack in the ceiling. The restaurants in the hotel were terrible.
Comment from Hotel Management
Sep 13, 2017 by Cynthia J, Hotel Management
Thank you for your candid feedback. I apologize that your recent stay was less than stellar. We will work hard to fix the items that you have brought to our attention.