Ratings based on 1,697 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ocean Isle Beach, NC

Ok but not great for tourists

Posted Oct 15, 2017
This hotel seemed to cater to business people having meetings or convention goers but not tourists. It is in walking distance to Beale St if you can walk 1/2 mile but I had back surgery recently that made walking difficult. When I asked questions of staff I got an answer but not the best and not all of the staff were friendly. Eg STAX Records is out of the way and I was told to call Uber. Turns out that for 3.50 you can get an all day pass on transit that allowed me to take a trolley in front of the hotel to a terminal and then one bus to STAX and back and then ride the trolley to Beale area as many times as I wanted. The trolley is only 1.00 without the all day pass but if I had stayed in the center of the tourism area, I could have walked to most places except STAX and Graceland. Also I found other hotels offer shuttle service incl from the airport which The Sheridan did not. The first day maid service was bad as no one cleaned our room all day and we were left with no toilet paper. We called and we received immediate help and the same maid took care of us from then on. the big thing is that it’s not close to even a breakfast restaurant. So if you are a tourist you’d be better off closer to the center of the downtown area but if you have a car or are planning a business meeting, this hotel should be fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Good location

Posted Oct 14, 2017
Pros: It was close to the interstate and on the Memphis trolley line,It was also easy walking distance to many attractions. It was less than $200 a night.
Cons: Free parking would be nice, but a lot to expect from a city center hotel!
Location: Beale street is a short walk away, as is the Bass Pro Shop pyramid. The trolley stops right outside the hotel .For $1 a ride you can go many places.
we needed a hotel for one night on our way home from a vacation, and we chose this hotel based on where it is located.
Comment from Hotel Management
Oct 15, 2017 by John W, Hotel Management
Dear Jeff, Thank you for your feedback. We truly appreciate your business and look forward to another opportunity to serve you in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Danbury uk

Very Good hotel with easy access to beale st

Posted Oct 13, 2017
Stayed for 3 nights following one at graceland. No problems - definitely go for a club room for inclusive breakfast and evening snacks. Parking bit steep at 26 dollars a night but hey it is in the city. In hindsight would probably have stayed 2 nights and spent the extra day in nashville but just my opinion. Overall the hotel was great
Comment from Hotel Management
Oct 15, 2017 by John W, Hotel Management
Dear Kenny, Thank you for taking the time to share your feedback. We truly appreciate your business and look forward to another opportunity to serve you in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Fine hotel but way out of the central district. Prefer to be closer so I can walk everywhere
Comment from Hotel Management
Oct 15, 2017 by John W, Hotel Management
Dear Anonymous, Thank you for sharing you feedback. We truly appreciate your business and look forward to serving you in the future!
3 out of 5
by A verified traveler from Miami, FL

Could use improvements

Posted Oct 3, 2017
Pros: Big lobby and bar area; location
Cons: Friendlier service
I expected more for the money. This is a big convention hotel, which may explain the generic service. Staff should receive courtesy training, especially not to talk over a guest when she/he is making a polite request. I was surprised that we had plumbing issues in our bathroom that required a visit from the maintenance crew. Bar/restaurant staff was friendly, although a little confused at times. Hotel facilities are OK, but could be updated.
Comment from Hotel Management
Oct 15, 2017 by John W, Hotel Management
Dear bbmiami, Thank you for taking the time to share your feedback. I do agree that our bar area could be bigger. We truly appreciate your business and look forward to another opportunity to better your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Tahoe

Beale Street Blues and Ryan Adams...perfect

Posted Oct 2, 2017
Pros: Locale, cleanliness, close to Beale Street. Lyft and Uber make this town one of the Best
Cons: Fix shower!
Location: Beale Street, Sun Studio, and Orpheum A+, rest of Memphis really strange lots of buildings but NO CARS or signs of life:)
Downtown Sheraton was excellent, staff was great, room was nice and bed was amazing. shower leaked, otherwise perfect score
Comment from Hotel Management
Oct 15, 2017 by John W, Hotel Management
Dear Petey, Thank you for the Awesome 5 star review! We are pleased to here that you enjoyed your stay and look forward to another opportunity to serve you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel not too far from Beale Street .

Posted Oct 1, 2017
Good comfortable mid range hotel . Clean with good facilities and helpful staff . We walked to most of the tourist places but some people may find it a bit too far and prefer to get an uber or the trolley bus .
Comment from Hotel Management
Oct 15, 2017 by John W, Hotel Management
Dear Angela, Thank you so much for the awesome 5 star review. We pride ourselves on providing a memorable experience for all of our guests and we are pleased to hear that we exceeded your expectations. We appreciate your business and look forward to another opportunity to serve you! Sincerely,
3 out of 5
by A verified traveler from England

Not up to expectations shown in their photos

Posted Sep 25, 2017
Pros: The Breakfast meal and close to the 'trolley' stops
Cons: Cleanliness and attitude of some of the members of staff
Location: good local with plenty to do nearby
On arrival the room had not been cleaned properly and wasn't cleaned out for about four days. Room service was impossible, the phone was never answered.
Comment from Hotel Management
Sep 30, 2017 by John W, Hotel Management
Dear Chris, Thank you for your feedback. We truly appreciate your feedback and look forward to another opportunity to serve you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location.

Posted Sep 20, 2017
Pros: Everything
Cons: The restaurant service was slow, but the bar area was very efficient.
Location: Close to Beale Street, the top BBQ places and restaurants. The convention center is next door. Also the Pyramid which houses the Bass Pro Shop is clos
The hotel employees were friendly and hospitable. The club level served a complimentary breakfast and snacks that were excellent. I was very happy with our stay at this hotel.
Comment from Hotel Management
Sep 26, 2017 by John W, Hotel Management
Dear Wendell, Thank you for awesome 5 star review! We truly appreciate your business and look forward to another opportunity to serve you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds, UK

Nice hotel in quieter location

Posted Aug 20, 2017
Pros: Location next to the interstate, clean good sized room, comfortable bed.
Cons: Nothing
Location: Quiet location away from Union and even further from Beale so a bit limited for bars etc. Memphis Tram not running at present replaced by trolley bus.
Helpful friendly staff, the only issue one surly breakfast waitress who did not bring our coffee and when reminded carried on clearing the next table and muttered something under her breath which luckily I did not hear. You have to pay daily fee for valet parking even if you don't take your car out. Hotel has good size indoor pool and small sun terrace though we did not use either during Elvis Week!
Comment from Hotel Management
Sep 6, 2017 by John W, Hotel Management
Dear Dave, Thank you for the awesome 5 star review. We pride ourselves on providing a memorable experience for all of our guests and we are pleased to hear that we exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future!