Ratings based on 1,989 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2018
Lovely hotel. Very close to Beale st. But still a nice quiet room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Conway

Great location

Posted Feb 18, 2018
Great location and access to Beale Street and plenty of restaurants and activities such as the National Civil Rights Museum. We had a great stay at the Westin.
2 out of 5
Recommended
for Everyone
by A verified traveler from mempis

Waited forever

Posted Jan 30, 2018
We waited until 6pm until our room was ready and we had made a reservation a month in advance we had a have to be at by 7 and it was very inconvenient.The hotel is nice if we had got in on tome
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the action

Posted Jan 27, 2018
Pros: Close to everything and beds were very comfortable
Cons: Staff should offer VIP options
Location: Great hotel close to the action of Beal Street restaurants and jazz bars.
Lovely modern clean hotel close to Beal Street. Very quiet and family friendly loved our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Night away

Posted Jan 25, 2018
Always a clean hotel. Biggest issue this time was my truck was broken into while in designated garage. Very little help or effort was given by staff. I then contacted Starwood with little remorse as well. Just be careful and aware when parking in this area. Otherwise good hotel and location.
5 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Excellent location and service

Posted Jan 6, 2018
Valet $25 and expedient check in service beautiful clean room extra bathroom space tub and shower. Very happy
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jan 4, 2018
Pros: Location
Location: 1 minute walk to Beale St. Gibson guitar and FedEx Forum right across the street. Rock N Soul Museum right there -free shuttle to Sun Records
Very nice hotel, friendly and helpful staff, great location! What more could you ask for?
Comment from Hotel Management
Jan 5, 2018 by Guest Services, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Conshohocken, PA

Perfect location. Very nice hotel

Posted Jan 3, 2018
Pros: Location
Cons: Pillows
Location: Beale St and stadium
EVERYTHING GREAT. lOVE THE RAIN SHOWER! Think the pillows could be improved but thats the only negative thing I think.
Comment from Hotel Management
Jan 5, 2018 by Guest Services, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Very cold

Posted Jan 2, 2018
The staff and hotel were awesome with the exception of the temperature in the lobby, includinf the lobby bar. Just wanted to sit and have some drinks but it was way too cold, even with coats on.
Comment from Hotel Management
Jan 5, 2018 by Guest Services, Hotel Management
Thanks for staying with us. We appreciate your feedback and apologize for the less than perfect experience. The issue with the lobby temperature has been forwarded to the engineering department for correction.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Posted Jan 2, 2018
The location of this hotel is perfect. The staff were super friendly. The room itself was large. The bathroom was very spacious. I would definitely be willing to stay here again and would recommend to anyone going to Memphis. I did book a king book throughout Expedia, which I confirmed with the hotel about a week before our stay. Unfortunately, when we arrived we were given a room with two double beds. That is not the best situation for two people used to a king.
Comment from Hotel Management
Jan 5, 2018 by Guest Services, Hotel Management
Thanks for staying with us. We appreciate your feedback!