Ratings based on 78 Verified Reviews

3.9 out of 5
77% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2017
Very beautiful hotel, great staff and amenities. Only problem was the room had no windows and got a little musty. But very comfortable, luxurious.
Comment from Hotel Management
Nov 3, 2017 by Downtown Team , Hotel Management
Thanks for your feedback and stay with us at Downtown Mexico, was a pleasure assisting you. We hope to see you on your next journey. Kind Regards,
4 out of 5
Recommended
for Other
by A verified traveler

Great hotel in historic downtown area

Posted Sep 8, 2017
There are a lot of reviews about the noise, but we stayed in room 15, overlooking a restaurant and it was not noisy at all. There are certain areas of the hotel where it is dark but that did not deter from our experience. We really enjoyed the restaurants and the roof top bar, it was too cold for a swim but I can imagine that when it's warmer out, the pool would be lovely. We would stay here again and all of the staff from the restaurant to the hotel were really nice and helpful.
Comment from Hotel Management
Nov 3, 2017 by Downtown Team , Hotel Management
Thanks for your feedback and stay with us at Downtown Mexico, was a pleasure assisting you. We hope to see you on your next journey. Kind Regards,
3 out of 5
by A verified traveler

Posted Jul 27, 2017 on Hotels
Terrible parking
5 out of 5
by mary

Posted May 20, 2017 on Hotels
amazing!
Comment from Hotel Management
Jun 1, 2017
Thank you so much for your comments!!! :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017 on Orbitz
Everyone was in incredibly nice and helpful. We were treated like royalty
Comment from Hotel Management
Jun 1, 2017 by Downtown Staff, Hotel Management
Thank you so much for your comments!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the historic district!

Posted Mar 13, 2017
Pros: It has character and comfort.
Cons: You can hear the dj on the roof at night.
Location: El Cardenal for breakfast,
This my 3rd time at Hotel Downtown.Excellent accommodations with amazing service! Make sure you visit El Cardenal restaurant for desayuno!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 12, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

A Big WOW factor

Posted Feb 19, 2017
Pros: Interior and furnishings, a lot of space.
Cons: Lighting can be a bit dim....
Location: Central downtown in historical part, next to zocola and great shopping
Great welcome desk crew with tequila shots just to remind you that this is Mexico. My room was WOW very boutique with an actual key on a key chain! Yes so you don't feel your swiping into the building of work.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Wonderful boutique hotel with great restaurants and shops. Central location is perfect for sightseeing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2016
No barhroom privacy. There is no door or separation from bathroom and bedroom.