Ratings based on 1,468 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect downtown place to stay

Posted Nov 16, 2017
Pros: location
Lots of things to do withing walking distance. Loved the history of the hotel and the roof top.
Comment from Hotel Management
Nov 17, 2017 by guest service, Hotel Management
Dear guest, Thank you very much for giving us know your pleasant experience in our Hotel. Notably as you mention, our location is so nice because we are in the heart of the city, just steps from a variety of tourist attractions, shops, fast food places that had made your stay more affordable. We look forward to you next visit. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
All good. Excellent location. Excellent welcoming from staff. Nothing negative about this hotel.
Comment from Hotel Management
Nov 13, 2017 by guest service, Hotel Management
Dear guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel!. We hope you will come back and visit us soon! Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island NY

The best of the best

Posted Nov 11, 2017
This is the best hotel I have ever been at . The staff was great (Enrique Nolazco and Jessica Martinez), the room was incredible like a fairy tale story. I wish I cuold have stayed more nights but the hotel was full. I truly recommend this hotel for everyone
Comment from Hotel Management
Nov 13, 2017 by Guest Service, Hotel Management
Dear Ricado, Thank you very much for your kind comment and let us know you enjoy your stay which was fully satisfactory. It was a pleasure that you enjoyed the service provided in the hotel, Enrique Nolasco and Jessica Martinezwill be please to read your comments. There will be a pleasure to have your visit again. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel. Great location

Posted Nov 5, 2017
Beautiful hotel. Room was a good size. Comfortable bed Friendly &helpful staff Breakfast &lunch in cafe was wonderful Lovely gifts in our room daily. Highly recommend
Comment from Hotel Management
Nov 8, 2017 by guest service, Hotel Management
Dear guest, Thank you very much for sending us your feedback about your recent stay with us. It is really valuable for us to know about this experience at Gran Hotel Ciudad de Mexico which has been unique. It would be a pleasure to know you have decided to return again to Mexico City Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa

Beautiful hotel in the perfect location.

Posted Nov 4, 2017
The hotel is gorgeous. The room was clean and very cozy. The staff is unbelievably friendly and helpful. And it’s perfectly located, within walking distance of a ton of attractions.
Comment from Hotel Management
Nov 4, 2017 by guest service, Hotel Management
Dear Levi, Thanks for giving us your feedback about your recent stay at Gran Hotel Ciudad de México. We are so proud to know that we met your expectations and you really appreciate our service. We hope to see you another time when you return to Mexico City. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Gran hotel

Posted Oct 29, 2017
The location was excellent. The staff the same. The beauty and history make this an outstanding place to stay.
Comment from Hotel Management
Oct 31, 2017 by guest service, Hotel Management
Dear Alex, Thank you for rating us and of course for taking some time to comment. It was wonderful that you enjoyed your stay at the Gran Hotel Ciudad de México. It would be a pleasure to visit us again in the future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Ana, California

Perfect location.

Posted Oct 25, 2017
Wonderful hotel in the heart of the city. Great experience, excellent staff and perfect views of the Cathedral and Zocalo.
Comment from Hotel Management
Oct 26, 2017 by Guest Service, Hotel Management
Dear Betty, Thank you for your sincere words about your recent stay at Gran Hotel Ciudad de México. We are so good to hear that the location, the service provided by our staff and the views of the Zocalo were fully satisfactory. We hope to see you in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from los Angeles

exellent

Posted Oct 21, 2017
the hotel personal are fantastic, friendly. it in good location.
Comment from Hotel Management
Oct 21, 2017 by Guest Service, Hotel Management
Dear Mauricio, We feel pleased to know that your stay with us was perfect. Our colleagues are always trying to achieve the satisfaction of our guests, we are always looking for ways to meet all of your expectations. Come back soon. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

The best hotel for sure

Posted Oct 17, 2017
I made the best memories with this hotel for my 10th wedding anniversary. Initially i stayed this hotel from 12th to 14th October and had to move to other hotel for another two nights. Because the hotel was not available on 14th night. but another hotel was too small and it was not match with the photos on the website. So I decided to come back to The Gran Hotel for the night 15th even though we could not get the money back. It was more than five star experience and the hotel staffs were extremely helpful, kind and friendly. I will definitely come to this hotel.
Comment from Hotel Management
Oct 19, 2017 by Guest Service, Hotel Management
Dear guest, Thank you very much for sending us your feedback about your recent stay with us. We feel happy to know you had a wonderful time and enjoyed our guest service. It would be a pleasure to see you again at Gran Hotel Ciudad de México. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, Ca

Nice and clean hotel

Posted Oct 16, 2017
Really nice hotel, friendly staff and clean bedrooms.
Comment from Hotel Management
Oct 17, 2017 by Guest Service, Hotel Management
Dear Mark, Thank you for sending your comments and to know that you enjoyed the service and the installations. We hope to see you again in Mexico City. Best wishes,