Ratings based on 1,209 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Great hotel in a great location. Only issue was the air conditioning in the room did not work making for very uncomfortable sleeping. Didn't bother the staff with this as it was a very busy weekend for them.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice hotel in Centro Historico, Mexico City

Posted Sep 13, 2017
Pros: the room comfort and breakfast.
Location: This hotel is 2 streets away from el Zocalo, and all other historic buildings.
Our three nights stay in the Hampton Inn and suites was very pleasant. The bed was very comfortable and the room was always clean. Staff went out of the way to make you feel comfortable. Specially Lourdes in the breakfast area was always very cheerful and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 11, 2017
Cons: Only thing was the water temperature fluctuated - either lukewarm to really hot, but overall not a big deal.
Location: Super close to restaurants, shops and all of downtown. Also just blocks from the subway.
First time staying at there and didn't disappoint. Very nice room, helpful staff, great location and really price. Also great location - just walk outside for restaurants and stores. Actually a great bakery literally right across from the hotel where we would go every night for pastries. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles cA

Posted Sep 9, 2017
All staff are nice and courteous. My 4th time to stay here. Very convenient to everything you need to do in the city. Good breakfast everyday. Coffee and tea counter open 24/7
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi TX

Great staff!

Posted Aug 24, 2017
Wonderful people, a very nice lady apologize for a mistake by giving us a gift. She was sincere and sweet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Staff is outstanding....

Posted Aug 23, 2017
Pros: Location, staff's excellent attitude, concierge knowledge and willingness to assist anyone that needs it, Excellent restaurants on ground floor.
Location: Couple of blocks to Zocalo, so many historical places in close proximity that I can't name them all but are in walking distance. Hop-on-off stop near
Second time staying here and so nice to see some friends that remembered me from two years ago! My room needs were specific and everything I wanted was in place. Staff's #1 goal seems to be making the customers happy and I certainly am! Location is wonderful as art, museums and history are what interest me most and all of these are easy to get to. I feel at home here so what else can anyone ask of a hotel?
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 23, 2017
Cons: Our room did not have a window. It was kinda weird. It had a light that you could turn on or off to simulate.
The hotel was a converted palace! It was great, quiet, comfortable, and the staff was very friendly. The rooftop terrace was somewhat small but very nice, cozy, and private. If I ever go to Mexico City again, I'll probably stay there again. Close to the Zocalo and other shops. Felt safe in the hotel, and it had an attached restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles , California

Hotel was very centered to a lot of great sites.

Posted Aug 21, 2017
I was very pleased with my overall stay . I was a little irritated with the extra person fee. I understand it's company policy but very inconvenient. The room was very clean . My housekeeper Amelia was very courteous and attentive.
Comment from Hotel Management
Aug 21, 2017 by Ángel Hernández/Revenue Manager, Hotel Management
First of all I would like to say thank you for choosing Hampton Inn & Suites for your stay in Mexico City! Thank you very much for filling out our Guest Comments, regarding your most recent stay with us. It is an honor to receive your feedback and really motivating to hear we were able to help you create that experience along your stay. We would be delighted to welcome you back to Hampton Inn & Suites Mexico City Centro Historico in the near future and I hope to greet you personally. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from murrieta, Ca

Posted Aug 10, 2017
Great location and friendly and accommodating staff. Very attentive and quick to address any needs or concerns. My son called the front desk (without me knowing lol) asking where he could he get a lemon (for his hot Cheetos).... shortly after a knock was at the door with a bowl filled with sliced lemons. Always had someone on staff who spoke English and the breakfasts were excellent and always hot! I would definitely return to this location
Comment from Hotel Management
Aug 11, 2017 by Ángel Hernández/Revenue Manager, Hotel Management
First of all I would like to say thank you for choosing Hampton Inn & Suites for your stay in Mexico City! Thank you very much for filling out our Guest Comments, regarding your most recent stay with us. It is an honor to receive your feedback and really motivating to hear we were able to help you create that experience along your stay. We would be delighted to welcome you back to Hampton Inn & Suites Mexico City Centro Historico in the near future and I hope to greet you personally. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.

Posted Aug 9, 2017
Cons: Add an exhaust fans in the bathroom.
Great location, very clean room, excellent staff. However, bathroom does not have an exhaust fan. And the air conditioning did not get the room very cool. But temperature in the room was OK.
Comment from Hotel Management
Aug 11, 2017 by Ángel Hernández/Revenue Manager, Hotel Management
First of all I would like to say thank you for choosing Hampton Inn & Suites for your stay in Mexico City! Thank you very much for filling out our Guest Comments, regarding your most recent stay with us. It is an honor to receive your feedback and really motivating to hear we were able to help you create that experience along your stay. We would be delighted to welcome you back to Hampton Inn & Suites Mexico City Centro Historico in the near future and I hope to greet you personally. Sincerely,