Ratings based on 513 Verified Reviews

3.6 out of 5
80% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Vallarta

Right downtown and super clean, with great staff

Posted Sep 30, 2017
Pros: Everything.
Cons: There is a dog who barks at dawn. Whoever owns that dog needs to be spoken to. Same dog, two mornings in a row. Incessant barking for an hour.
Location: The center of the center. It doesn't get better than this, for such a reasonable price and such great service. Sooooo clean.
This hotel is located right on one of Mexico City's famed pedestrian streets, which leads directly to the Zocalo - Francisco I Madero. You couldn't ask for a better location, with great restaurants, museums, shops and the thrill of being in the one of the largest urban centres in the world, right at your feet. The staff here is excellent and extremely helpful. In the morning, there's a generous breakfast buffet with very nice food, fresh juices, fresh fruit and coffee. There's also a small bar with a super friendly staff. Need a ride somewhere? Ask for Carnido. Awesome dude.
Comment from Hotel Management
Oct 5, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
3 out of 5
Recommended
for Everyone
by A verified traveler from palm beach fl

The location and the name are good but that is all

Posted Sep 30, 2017
To get in and out with luggage was a pain the doors have a gap that you can see into the room and looks insecure , in the shower it's very easy to slip and fall ,some of the walls show some hairline cracks from the latest earthquake , only one way out and hope not to be in the end of the maze like hallways hope you get the point.
Comment from Hotel Management
Oct 5, 2017 by Cristian Real, Hotel Management
We appreciate your comment and immediately take action on the matter, so that we remain their preferred hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great hotel, great location, great staff

Posted Sep 19, 2017
Pros: Great hotel, old but neat. They are working on it and it looks really nice
Cons: The only thing was that there's no AC at the room and it can get really warm !!!
Location: Great location, tons of things to do nearby. Walking distance to supermarkets, restaurants, shopping stores, historical places.
I had an excellent experience, I'll definitely recommend it !!!! I'll be considering it for my next trip !!!!
Comment from Hotel Management
Oct 5, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler

A Pleasant Surprise

Posted Sep 15, 2017
Pros: The staff and their service and the room.
Cons: The mattress were quite hard.
Location: Right downtown and close to everything.
We arrived late at night and were pleasantly surprised with our room. The lobby of the hotel is rather old looking but our room was modern and very clean. The bathroom had been refurbished - had a beautiful rain shower with lots of hot water and pressure. Would definitely stay again.
Comment from Hotel Management
Oct 5, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Friendly staff and awesome location

Posted Sep 10, 2017
Great location, at Maderos Street. Close to everything.
Comment from Hotel Management
Sep 12, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Excellent location

Posted Sep 10, 2017
Good , but only check in starts too late 3 pm and arrive at 1100 and had to wander around to make some time. Despite the wait time staff was always accesible and helpful and location was very convenient you didn't have to take a taxi you were at walking distance of restaurants and shops.
Comment from Hotel Management
Sep 12, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
3 out of 5
Recommended
for Everyone
by A verified traveler from SEattle Wa.

nice Hotel this place is very near to city Center

Posted Aug 21, 2017
Pros: Is Okey
Cons: The Food, my first day eating Breakfast I see a lot white hair in the beans
Location: A lot shopping near by and Restaurants
Just Walking distance to the City Center, to El Zocalo and Tower Latino
Comment from Hotel Management
Aug 30, 2017 by Cristian Real, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
by Claudia

Posted Jul 19, 2017 on Hotels
Although the hotel was going through some renovation, the overall appearance was good. Only issue we encountered was the pressure in the shower... overall the stay was worth the price
Comment from Hotel Management
Jul 28, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
4 out of 5
by Laura

Great location

Posted Jul 4, 2017 on Hotels
Amazing location!! Close to all the must see places in the historical area. The hotel is dated but still very comfortable. I will definitely return because of the value for my money and the location.
Comment from Hotel Management
Jul 13, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, Hawaii

Nice, safe, in the historic center.

Posted Jul 2, 2017 on Orbitz
Pros: Location is perfect, can walk to museums.
Cons: add coffee maker and small refrigerator in the room.
Location: Location is perfect, can walk to shops, restaurants and museums.
Friendly front desk staff, spoke English to help our American family get to the museums and sites we wanted to visit.
Comment from Hotel Management
Jul 13, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback