Ratings based on 477 Verified Reviews

3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in the the heart of Mexico City

Posted Jul 1, 2017
The hotel is close to main buildings in the city and to the metro. Hotel personnel were helpful and polite. On Saturday the city is more noisy so, ask for a room that views the inner patio. Excellent hotel and price!
Comment from Hotel Management
Jul 4, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from atl

Hotel close to zocalo and many atractions

Posted May 16, 2017
This is my 4 th time staying at this hotel, very convenient to many attractions .. staff could be more friendly-- I still recommend it
Comment from Hotel Management
May 18, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted May 13, 2017
Well, not very clean; staff excellent , I forgot my passport in the safe , in my room, when I was at the airport, I realized I didn't have it ; I call to the hotel t let them know
Comment from Hotel Management
May 18, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from Edmonton

good location but not much else

Posted Apr 27, 2017
Pros: great location, minutes away from Zocalo, nice helpful staff
Cons: rooms need to be updated and cleaned more thoroughly, quiet times enforced after 10 pm
Location: great location with many eating outlets on Bolivar and lots of activities on pedestrian street
rooms were dirty, no hot water and bad smells in the room, noisy foyer with people talking and listening to music late into the night
Comment from Hotel Management
May 3, 2017 by Cristian Real, Hotel Management
We appreciate your comment and immediately take action on the matter, so that we remain their preferred hotel.
3 out of 5
Recommended
for Couples
by A verified traveler from canada

Nice old hotel downtown

Posted Apr 25, 2017
Pros: Outside look ,the street
Cons: The pillow and the toilett
Location: Very good location if you like downtown
I really did not enjoyed the buffet breakfast and on Saturday I had to eat outside because they took everything out before eleven . My room was ok but the pillow are terrible uncomfortable.the water was all over the bathroom when I took my shower. And the din nit give enough supplies fir the toilette ? Fir the price I paided a lot of things miisin.
Comment from Hotel Management
May 3, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Staffs are friendly and good location

Posted Apr 20, 2017
Pros: There are many old pictures at the lobby.
Cons: If we had fridge, air conditioner. That would be great.
Location: Location in downtown. Many store closed at 10 or after. Many history around the hotel. We found many local street markets too. Metro around the hotel.
Hotel was built in 1930. no air-conditioner. no coffee maker, no fridge. The location was great. We love it. The staff were helpful and friendly. Let them know when you need a taxi, they will arrange. cheaper and safe taxi.
Comment from Hotel Management
Apr 29, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Families
by A verified traveler from UK

Pleasant hotel

Posted Apr 17, 2017
- no air conditioning - on a constantly overcrowded street, albeit quiet inside - taxis cannot pick up/drop off at the hotel, one needs to go 100 meters -- can be tricky, since the street is full with people all the rest is either good or excellent.
Comment from Hotel Management
Apr 24, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by Raymundo

Posted Apr 4, 2017 on Hotels
Overall, just adequate. Good locations. Front desk staff could do better.
Comment from Hotel Management
Apr 8, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from chino hills ca

Posted Mar 28, 2017
The location is perfect. You can walk around the centro histórico, bellas artes, museum templo mayor etc
Comment from Hotel Management
Mar 29, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good experience

Posted Mar 19, 2017
Centrally located, bell boys very helpful especially Edgar who gave great advice and help on getting around.
Comment from Hotel Management
Mar 24, 2017 by Cristian Real, Hotel Management
Thanks for staying with us. We appreciate your feedback!