Ratings based on 535 Verified Reviews

4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Only a Block or 2 From Zocalo

Posted Aug 16, 2017
Pros: Clean and tidy room.
Location: Great location to the Zocalo with its main Cathedral, Templo Mayor and National Palace. 15 minutes walk to Palacio de Bella Artes and other museums.
.Quiet location and walking distance of 5 minutes to the main square the Zocalo.
4 out of 5
Recommended
for Families
by A verified traveler from Monterey Park

One of the better options for the Centro Historico

Posted Aug 7, 2017
Pros: Location and amenities.
Cons: The usual, towels that are rough and the occasional noisy neighbor.
Location: A short walk to anywhere in the historic core of Mexico City, whereby one can view the history of the City and the nation at close proximity.
I believe that the NH will continue to be one of the best hotels in the historic core of Mexico City. Close to everything and with all the mod cons one expects, the NH is a great deal as well.
2 out of 5
by A verified traveler

Centrally located hotel.

Posted Jul 19, 2017
Pros: It's location.
Cons: Everything!!
Location: Lots to see.
Very average. The housekeeping staff has to reminded everyday that the room needs to be cleaned. The room service don't get a bill for the food and charge a different amount for the same thing everyday. I ordered 2 glasses of milk every morning and was asked for a different amount everyday.
Comment from Hotel Management
Jul 25, 2017 by Guest Service, Hotel Management
Dear guest: First, thank you for taking your time to share with us your impressions about our hotel NH Mexico City Centro Histórico. We are very concerned to read that we didn’t meet your expectations. We will work on these situations. Had we been aware of your discomfort, we would have tried alternatives to improve your experience with us. On the other hand, we deeply apologize for the inconveniences that you had. We will take your comments into consideration to provide guests with the most accurate information to make the best of a trip to Mexico City. Please give us another chance to pamper you! Best regards,
5 out of 5
by A verified traveler

NH Hotel

Posted May 29, 2017 on Hotels
Loved my exporenced at NH Hotel. The staff is nice. No creepy experience. A lot of tourist stay at this hotel so you don't feel like an outsider. Complete comfort. Took Uber to Hotel and used a hotel personal taxi to airport. A tip to consider they should get small van shuttle to and from aiport
Comment from Hotel Management
May 31, 2017
Dear Guest, Thank you for your wonderful review. It motivates us to keep doing our job with the same passion. At NH Mexico City Centro Historico, we strive for your happiness and satisfaction. Our main aim is to offer the best service centered on you! We will be more than happy to serve you again! Best regards, Jacquelin Ambriz Guest Service
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice clean safe hotel

Posted May 25, 2017
Pros: Clean and safe
Cons: The ambiance is pretty dark
Location: Zocolo, sightseeing buses
Clean hotel. No complaints, just that the room was not too big but it is near the center of town, the Zocolo is a block away and it is near shops and restaurants,
Comment from Hotel Management
May 31, 2017 by Jacquelin Ambriz Pérez Guest Service, Hotel Management
Dear Cyn, Thank you for your wonderful review. It motivates us to keep doing our job with the same passion. At NH Mexico City Centro Historico, we strive for your happiness and satisfaction. Our main aim is to offer the best service centered on you! We will be more than happy to serve you again! Best regards,
4 out of 5
by William

Great Room Poor Restaurant

Posted May 17, 2017 on Hotels
Nice hotel in an excellent location close to the Cathedral and in the old city. Room was nice and comfortable with good wifi but the restaurant was poor quality both for dinner and for breakfast
Comment from Hotel Management
May 18, 2017
Estimado huésped, I would like to thank you for placing your trust in us for this stay, we are glad to know that the installations and services of the hotel were of your liking. At NHMexico City Centro Histórico we always aim to make our guests feel like home! And is very satisfying that you let us know the result of our team's work is delivering our guests great experiences. We expect to see you soon at this your home. Kindest regards, Jacquelin Ambriz Guest Service
5 out of 5
by Erika

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Querida Erika! Gracias por compartir sus comentarios. Nos alegra saber que disfrutó de una estancia agradable gracias a la atención de nuestro equipo. En esta su cas estamos centrados en usted. Por tal motivo, cuidamos de cada aspecto durante su estancia para hacerla más placentera. Nos encantará recibirle de nuevo en está su casa. Saludos cordiales!!
5 out of 5
by Haresh

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 4, 2017
Dear Haresh, Thank you for your wonderful review. It motivates us to keep doing our job with the same passion. At NH Mexico City Centro Historico, we strive for your happiness and satisfaction. Our main aim is to offer the best service centered on you! We will be more than happy to serve you again! Best regards, Jacquelin Ambriz Pérez Guest Service
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Clean hotel and closes to all attractions

Posted Apr 27, 2017
Pros: Clean and modern hotel and friendly hotel staffs.
Cons: It would more better if the hotel could provide some face-towels.
Location: The location is excellent as it is near to major attractions and shopping areas.
Excellent experience! The hotel staffs are very helpful to get around and arrange the trips to visit different places.
Comment from Hotel Management
Apr 27, 2017 by Jacquelin Ambriz Pérez Guest Service, Hotel Management
Dear Guest, Thank you for your wonderful review. It motivates us to keep doing our job with the same passion. At NH Mexico City Centro Historico, we strive for your happiness and satisfaction. Our main aim is to offer the best service centered on you! We will be more than happy to serve you again! Best regards, Jacquelin Ambriz Pérez Guest Service
4 out of 5
by Felipe

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Estimado Felipe, Agradecemos mucho el tiempo que se tomo para evaluarnos. Nos hubiera encantado que nos platiqué un poco más acerca de su experiencia en está su casa NH México City centro Histórico. Espero contar con su preferencia y poder saludarle personalmente. Saludos cordiales. Jacquelin ambriz Pérez Guest Service