Ratings based on 1,084 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great Hotel

Posted Jan 22, 2018
Pros: Location/cleanliness
Great hotel with Whole Foods right across the street. Nice bar to have a nice drink and relax at night. Terrific breakfast options for the morning. Staff are super friendly and do their best to accommodate your requests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2018
Awesome staff. Clean hotel. Great location. Check in went out of their way to get us 2 rooms on same floor.
Comment from Hotel Management
Jan 19, 2018 by Michael Bengochea , Hotel Management
Thank you for your feedback and I am glad we were able to accomadate both of your rooms. Thank you for staying with us and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2018
Great rooms and convenient location to downtown area.
Comment from Hotel Management
Jan 19, 2018 by Michael Bengochea, Hotel Management
Thank you for your feedback and we hope to see you back in town for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Miami Visit

Posted Jan 11, 2018
The only reason I would come back to this Hotel, is because of Joaquín. His exelent customer service at The Bristol, is beyond the best service I've received.
Comment from Hotel Management
Jan 19, 2018 by Michael Bengochea, Hotel Management
Thank you for the excellent feedback about your experience in the hotel and our Bistro. I am happy to see that our employee was able to provide you with service that you were not expecting.
5 out of 5
by A verified traveler from atco, nj

your charges are outrageous

Posted Dec 26, 2017
i am shocked and appalled when i found out that the hotel rate is only $159/night and you have charged me in excess of $200 which is not acceptable i would expect a prompt explanation and reply meera v nathan.MD
5 out of 5
Recommended
for Everyone
by A verified traveler from Cataño,PR

Nice hotel close to NBA arena

Posted Dec 25, 2017
Nice room and very comfy. Excelent location for tourist visit really nice downtown area.
Comment from Hotel Management
Dec 28, 2017 by Front desk manager , Hotel Management
Thank you Jorge for your feedback. We are very lucky to be located in such a great location and able to meet your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with reasonable price

Posted Dec 24, 2017
Good location, downtown. Updated rooms, nice pool and very friendly staff!
Comment from Hotel Management
Dec 24, 2017 by Front desk manager , Hotel Management
We greatly appreciate your comments about our hotel and we look forward to seeing you again in the near future. Happy Holidays!!
3 out of 5
by A verified traveler

Hidden charges

Posted Dec 18, 2017
Too many hidden charges- I should have stayed somewhere else and I won't be back.
Comment from Hotel Management
Dec 24, 2017 by Michael Bengochea, Hotel Management
I am sorry that you feel that way as we do not want to hide anything from our guests. It is our duty to be forthright with our guest and it seems we fell short of this. Happy Holidays!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2017
Great stay, helpful staff. Having a list of places close by to eat would be good.
Comment from Hotel Management
Dec 24, 2017 by Front desk manager , Hotel Management
Thank you for your comments and I will bring your idea up to our concierge department in order to have a list of restaurants available in our area. Happy Holidays!!
5 out of 5
Recommended
for Everyone
by A verified traveler from l'Assomption

Hotel close to everything

Posted Dec 7, 2017
Pros: The location and the pool
If you want to visit, shop or go see a play/show, it's the place to be. There are many good restaurants around and stores to shop. The room was very nice with a little fridge and microwave which was very practical having a Whole Foods store just around the corner. We used the pool every afternoon to relax. The staff is really nice and there to help.
Comment from Hotel Management
Dec 24, 2017 by Michael Bengochea, Hotel Management
Dear Lyne, We are extremely pleased that you enjoyed your stay with us and we look forward to having you again in the near future. Happy Holidays!!