Ratings based on 1,399 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not really an upgrade...

Posted Feb 16, 2018
Pros: The bed was very comfortable and the location was great for getting to the offices I was meeting at. The staff was friendly as well.
Cons: Cleanliness of the room, security, and working utilities.
Location: It's right in downtown Miami, so anything you could want is a quick Uber ride away.
When I checked into the hotel, I was informed I had been upgraded to a condo. I was pretty ambivalent about this since I was only staying for a couple of nights, but it ultimately became more of a nuisance than anything. First of all, the condo had sliding doors in the bedroom that opened on to a public pool deck, which made the room feel a little exposed even with the floor to ceiling curtains. On top of that, the sliding doors in the living room didn't really lock, but relied on a flimsy piece of metal to prop the door closed. It didn't really feel secure, even though I knew I'd be fine. Additionally, the room really needed some upkeep. The finishes and furniture were alright but it just felt a bit dingy, like it hadn't received the same attention in cleaning a smaller room might have. Small things began to add up like, the tv in the bedroom didn't have working cable, and the it had pretty severe burn-in from a cable news channel anyway. The most frustrating thing however (this being a work trip) was that the outlets in the bedroom did not work properly. The top outlet in each panel did not have power so I had to unplug lamps and spread out my electronics all over the room to get them charged. To top it all off, I found a roach on my way out the door to check out. With some TLC it would have been a nice suite, and I would have appreciated it. However, all of the details added up to a couple of fairly uncomfortable nights.
3 out of 5
by A verified traveler from ottawa

Good location and family friendly but needs work

Posted Feb 15, 2018
Overall the location was good and family friendly but we had some - pool heaters were broken so couldn’t use the pool - there was a power outage so certain items Off the room service menu were not available - we had an adjoining room and you could hear everything from the room next to us through the adjoining door ... had to call the front desk and 2am to get them To ask the partying ladies next door to be quiet The hotel staff were responsive to our concerns and gave us a credit on the room rate and an apology which was very nice and appreciative.
2 out of 5
by A verified traveler from miami

Room view terrible A/c broken

Posted Feb 12, 2018
Room view terrible, room very very far away A/c broken Miami downtown
4 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach

Van Morrison

Posted Feb 10, 2018
Overnighted in Miami for the only east coast appearance of Van Morrison. Upgraded to a bay view room with balcony. It was nice, concert was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from mi

Beautiful hotel. Beautiful view.

Posted Feb 8, 2018
Had a balcony bay view room. It was nicely equipped and had a gorgeous view. Pool and hot tub were out of order, only downfall. Walnut cookies were a sweet surprise. Overall very nice stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Great hotel near to the port

Posted Feb 6, 2018
Pros: Good sized suite and handy for the Port.
Cons: Our suite was needing some upgrading.
Location: Good location as near tge Metro Mover and Trolley Bus.
Our 2 bed Suite was enormous and had 3 toilets. It was very comfortable although in need of updating. The staff are very friendly and helpful. A good location for the Metro Mover.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

nice hotel, close to port of Miami

Posted Jan 20, 2018
very nice hotel. we stayed one night prior to a cruise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, WA

Nice hotel close to downtown Miami and port

Posted Jan 19, 2018
Pros: Location, close to port and downtown. Hotel staff, they are friendly and very helpful
Cons: None.
Location: Walking distance to the mall and metro mover. Close to the port of Miami and downtown. Restaurants close by
Stayed in this hotel because we were going on a cruise. It is close to the port of Miami and downtown. Hotel has been renovated. Has nice amenities and restaurants. Hotel staff has been very helpful and informative about the area and things to do.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Wonderful views

Posted Jan 19, 2018
From the moment w stepped into our condo the views were extraordinary. The room was clean and quiet. The bed were very comfortable as we found ourselves not wanting to check out.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Posted Jan 11, 2018
Fresh cookies, significant complimentary upgrade, and fantastic staff interactions!