Ratings based on 505 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable hotel

Posted Jun 6, 2017
Pros: Quiet and comfortable.
Location: Not too far from main beaches, about $5 with Uber/Lyft Restaurants close by. Close to the airport.
I had a double bed for me. Including kitchen. Air-condition, quiet and clean. Iron and iron table, TV.
Comment from Hotel Management
Jun 10, 2017 by General Manager, Hotel Management
It's a pleasure to read your fantastic review about your stay at Extended Stay America - Miami - Downtown Brickell - Cruise Port. We are thrilled that you enjoyed the location of our hotel and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by Calvin

Posted May 21, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by Manager, Hotel Management
Calvin, it was a pleasure having you as our guest at Extended Stay America - Miami - Downtown Brickell - Cruise Port. It's great to know you enjoyed your stay, and that our facilities and service were to your satisfaction. Thanks for the review, and please visit us again the next time you are in the area.   Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Three nights.

Posted May 9, 2017
We arrived under the impression that we would be staying in a 2 double bed room. Once I was checking in they let me know that although I prepaid for a specific room they didn't have it and I now had to stay in a one king bed room. Luckily I was with my sister so we didn't mind but if it were anyone else I wouldn't want to share a bed. A courtesy call before arriving would have been nice. They did give us free parking for the mess up which was nice seeing how parking is 15$ + tax a night. Staff was nice. Room was clean. Area was good.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Thank you for choosing us. We are sorry for the problem with your reservation, but we are glad it did not overshadow your stay. Thanks for complimenting our staff and location. We appreciate your valuable feedback and hope you will choose us again. Sincerely, General Manager
4 out of 5
by merari

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 6, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Miami - Downtown Brickell - Cruise Port. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
3 out of 5
by Brittany

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
Brittany, thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
it was fine. a good price for being so close to downtown. .
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Miami - Downtown Brickell - Cruise Port for your stay. It’s our pleasure knowing you loved our affordable rates and convenient location. We hope to welcome you back soon. Sincerely, General Manager
3 out of 5
by Justin

Posted Apr 22, 2017 on Hotels
Close to Marlins park, but walking was a little scary. I did it for two games and I'm still on one piece so o gues it was ok. Breakfast was a joke and the shower was terrible. Room it self was nice and bed was comfy.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Thank you for your feedback. We are happy to know you loved your room and the comfort of our beds. However, we are sorry for the plumbing issues you encountered. I have shared your comments with my maintenance team to take corrective actions immediately. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We hope to see you again soon as we would love to provide you with a much better stay. Sincerely, General Manager
1 out of 5
by Juan

Worse front desk person ever!!!

Posted Apr 13, 2017 on Hotels
Front desk lady Cindy was rude, bad attitude and the most uncooperative least helpful person I have ever met
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
Juan, it was disturbing to read about your experience at our hotel. I assure you a "rude" staff is not acceptable, and I will be personally talking with this member of my team to remind her our main goal is to provide outstanding customer care to our guests. We hope you will consider this an isolated incident and come back for another stay, as we would love the opportunity to provide you with the hospitality you should have experienced during this visit. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017 by Manager, Hotel Management
We appreciate your nice review of Extended Stay America Miami - Downtown Brickell - Cruise Port. We strive to provide service and amenities that are worthy of this kind of rating. Thank you so much. We look forward to having you as our guest again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Pros: Location was great.
Cons: Free Wi-Fi is misleading. In order to secure necessary speed to actually do anything on your electronic devices you need to pay for upgraded service.
Location: Fantastic.
Fantastic location. Safe neighborhood. Easy walk to stores and restaurants.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Miami - Downtown Brickell - Cruise Port. We are delighted to know you enjoyed your overall stay and that our location worked well for your needs. However, I am sorry for the inconvenience caused due to Internet connectivity and have taken a note of the same. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager