Ratings based on 2,044 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wichita, Ks
Posted Oct 15, 2017
Hotel is out of date and not well-maintained. Staff is nice but hard to understand because most of them do not speak clear English.
for Everyoneby A verified traveler from Kansas
Posted Oct 2, 2017
Pros: as stated earlier
Cons: shuttle service
why am I having to enter this information over and over again. The hotel was very good but I cannot say the same for the review process
for Everyoneby A verified traveler from Atlanta, GA
Great locationPosted Oct 1, 2017
Great hotel in a great location with plenty of food options and tons of things to do. Will be back in the future when we book our next cruise.
by A verified traveler
Cleaneses of the room terriblePosted Sep 21, 2017
No change on the bed linen in 4 nights. Great location and amazing breakfast
by A verified traveler from miami
NegligentPosted Sep 17, 2017
I had a two night reservation that the hotel staff did not acknowledge due to hurricane Irma saying that only direct reservation was their responsibility and that I should take matters up with Expedia. On top of that they referred us to the Marriott courtyard saying that there was room available, only to find out that the hotel was completely booked and they had no said referral from holiday inn. All in all very unprofessional very shady. We ended up at the Hilton Downtown, beautiful hotel I suggest to go there instead!!!!
for Everyoneby A verified traveler from NYC
Pre Royal Carribean Cruise stay.Posted Sep 3, 2017
Pros: Very clean.
Location: Bayside Marketplace was great. Lot's of Food and Shopping.
This is a nice clean hotel. It is really close to the Miami Cruise Port and Bayside Marketplace.
for Everyoneby A verified traveler from New Jersey
Nice close to the portPosted Aug 31, 2017
Awesome place to stay. Real close to shops and the port of Miami The rooms were nice.
for Everyoneby A verified traveler
Posted Aug 30, 2017
really nice hotel, close to the port, the room was comfortable and clean,
for Everyoneby A verified traveler from alabama
Posted Aug 24, 2017
The staff was very friendly and helpful. The room was very small and the bathroom outdated. Overall it was a comfortable place.
for Everyoneby A verified traveler from Denver
Nice hotel...easy to get to the port...Posted Aug 23, 2017
Nice place to stay while waiting to board the cruise ship. Close to everything.