Sports facility

Reviews of Hyatt Regency Miami

4 out of 5
Hyatt Regency Miami
400 Se 2nd Ave, Miami, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 956 out of 1784 reviews" "
Rating 8 - Good. 439 out of 1784 reviews" "
Rating 6 - Okay. 197 out of 1784 reviews" "
Rating 4 - Poor. 94 out of 1784 reviews" "
Rating 2 - Terrible. 98 out of 1784 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Regency Miami, and we look forward to welcoming you again soon. Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Naga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Hyatt Regency Miami on Mar 22, 2024
Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Hyatt Regency Miamiand that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

4/10 Poor

ROGER

Business traveler
Disliked: Amenities
Noisy rooms . Gym very bad little . Food no good
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Miami on Mar 20, 2024
Thank you for taking the time to share your comments. We sincerely apologize for not meeting your expectations with our facilities center and for the inconvenience caused due to the noise issues you encountered in your room. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. We are also sorry for the disappointment you had with the food. We will share your comments with the appropriate team as we strive to enhance our guest experience. We are grateful for your patience and hope you will give us a second chance to make a better impression.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

ADRIANA RAQUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazong location, we will come back
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for choosing Hyatt Regency Miami. We are glad you had a perfect stay, and we couldn't agree with you more; our convenient location is perfect for exploring all Miami offers! Thank you for choosing Hyatt Regency Miami, and we are excited about your next visit.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Marc, hartland

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay after our flight got canceled. Needed a place to stay for the night. Not as close to airport as we would have liked. $50 cab rides add up.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Miami on Mar 18, 2024
Thank you for your recent review regarding your stay at Hyatt Regency Miami. We are truly sorry that you were stranded at the airport due to a flight cancellation. However, we are glad to read that we were able to turn your difficult situation into a pleasant one. We are grateful for your feedback and look forward to hosting you again the next time you're in the area.Best Regards, Amir Blattner, General Manager,Hyatt Regency Miami

10/10 Excellent

aldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Regency Miami on Mar 18, 2024
Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Miami. We look forward to your return and wish you all the best with your future travels.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hyatt Regency Miami on Mar 18, 2024
Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Hyatt Regency Miami your home away from home whenever your travels bring you to our area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Vishal

Stayed 1 night in Dec 2023
Response from Hyatt Regency Miami on Mar 13, 2024
Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Hyatt Regency Miami your home away from home whenever your travels bring you to our area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

6/10 Okay

Petra

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Miami on Mar 11, 2024
Thank you for staying with us and sharing about your visit. We appreciate your compliments about where we exceeded your expectations, as well as your feedback regarding areas where we could improve our guest experience. We apologize for anything other than a perfect visit, and we hope you will return for the exceptional stay that we strive to provide to every guest. Thank you once more, and we look forward to hosting you again.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

LEONIDAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amir Blattner General Manager on Mar 10, 2024
Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Hyatt Regency Miami your home away from home whenever your travels bring you to our area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

HANANE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great service 👌
Stayed 1 night in Mar 2024
Response from Hyatt Regency Miami on Mar 9, 2024
Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Hyatt Regency Miami.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Everardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked out Sunday and haven’t receive my deposit. The lady at front desk said 24-48 hrs max after checkout.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Miami on Mar 11, 2024
While we are glad you had a great time with us during your visit, we do regret any frustration and inconvenience due to the retainer. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. We ask that you please get in touch with your bank directly for further assistance regarding this matter. If we can help in any way, please let us know. It was a pleasure hosting your visit, and we hope to see you again soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

6/10 Okay

Felice

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room did not offer anything. There was one chair and a lot of empty space where a comfortable chair could have been placed. No extra amenities at all and it is not updated for the high price
Stayed 1 night in Feb 2024
Response from Amir Blattner General Manager on Feb 27, 2024
Thank you for taking the time to share your comments. We apologize for disappointing you with some aspects of your visit and are sorry to read that you were disappointed with the lack of amenities in your room. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

6/10 Okay

Stacy

Disliked: Amenities
I love the world of hyatt hotels but this one clearly needs some freshening up. Customer service was great, but I was disappointed at my room age of decor.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for being our guest and for the feedback. We are glad to read you had an overall satisfactory visit and that you liked the service provided by our staff. However, we are sorry that the accommodations assigned were not appealing to you. We will share these notes with the appropriate individuals for future modernization plans for our hotel. We do hope you will consider us again the next time you are in the area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

DORA, OSSINING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 3rd stay here. We like the convenience of the location. The staff is always so welcoming and attentive!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 24, 2024
We are so glad you came back to see us! Thank you very much for the wonderful comments about our staff and our accommodations. We are thrilled to be able to provide you with all of the amenities that make us a great destination for the Miami area. We will keep working diligently to keep your business for many years to come. Thank you again for your kind comments. We look forward to your next stay at Hyatt Regency Miami.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Hyatt Regency Miami on Mar 23, 2024
Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Hyatt Regency Miami your home away from home whenever your travels bring you to our area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Manrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency Miami.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Allan, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Regency Miami, and we look forward to welcoming you again soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent restaurant. Our room was a bit noisy due to the bridge and traffic. Not the fault of anyone. Excellent staff! So helpful, polite and friendly.
Stayed 3 nights in Feb 2024
Response from Amir Blattner General Manager on Feb 19, 2024
Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We are also glad you had a great dining experience at our restaurant.We hope to welcome you back soon for another outstanding stay at Hyatt Regency Miami.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little loud at night
Stayed 3 nights in Feb 2024
Response from Amir Blattner General Manager on Feb 19, 2024
We appreciate you taking the time to share your feedback. We are happy your overall stay was pleasant; however, we are sorry for the noise issues you experienced during the night. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. We hope you will allow us to give you a better experience on your next trip to Hyatt Regency Miami.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

DENIA

Stayed 1 night in Feb 2024
Response from Hyatt Regency Miami on Mar 22, 2024
Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hyatt Regency Miami. We look forward to welcoming you back on your next visit!Best Regards, Amir Blattner General ManagerHyatt Regency Miami

2/10 Terrible

Besfort

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good Hotel
Stayed 2 nights in Jan 2024
Response from Amir Blattner General Manager on Feb 19, 2024
Thank you for choosing us and for taking the time to share your review. We are always grateful for comments like yours to help us continuously improve what we do. We have shared your concerns with our team as part of our commitment to providing exceptional experiences. We value your business and hope to have the opportunity to provide you with the stay you deserve whenever you return to our area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Ronald L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a VIP Suite and received a text message that anything that I may need they were there for me. called two times for something and they brought it to me within 5 minutes. Great service and called me by name every time.
Stayed 4 nights in Feb 2024
Response from Amir Blattner General Manager on Feb 13, 2024
Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Hyatt Regency Miami.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Amir Blattner General Manager on Feb 13, 2024
Thank you for the wonderful rating for Hyatt Regency Miami! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and waking distance
Stayed 3 nights in Feb 2024
Response from Amir Blattner General Manager on Feb 13, 2024
We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all Miami offers! Thank you for choosing Hyatt Regency Miami, and we hope to have the pleasure of welcoming you back soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Maria, Hialeah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Hyatt Regency Miami your home away from home whenever your travels bring you to our area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

James

The service
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Hyatt Regency Miami.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amir Blattner General Manager on Feb 13, 2024
Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Hyatt Regency Miami your home away from home whenever your travels bring you to our area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Tania Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff , easy access to everything
Stayed 5 nights in Dec 2023
Response from General Manager on Feb 9, 2024
We appreciate the time you took to share your comments with other travelers regarding your stay at Hyatt Regency Miami. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to Miami, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit!Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Thank you for being our guest at Hyatt Regency Miami. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Mohammad

Traveled with family
Liked: Cleanliness, staff & service
Nice staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you for your kind review. We are pleased that we met your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. We hope to welcome you back to Hyatt Regency Miami soon.Best Regards, Amir Blattner,General Manager,Hyatt Regency Miami

2/10 Terrible

Adolfo Alejandro Thomas

Stayed 2 nights in Feb 2024
Response from Hyatt Regency Miami on Mar 22, 2024
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

silvio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking staff is amazing
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service provided by our valet team, far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Hyatt Regency Miami.Best Regards, Amir Blattner,General Manager,Hyatt Regency Miami

4/10 Poor

Dorota

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Robert Fulton

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. We appreciate you sharing your experience with others, and we look forward to many more visits to Hyatt Regency Miami. Best Regards, Amir Blattner,General Manager,Hyatt Regency Miami

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
It was a pleasure having you as our guest at Hyatt Regency Miami. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Atin

Stayed 2 nights in Jan 2024
Response from Hyatt Regency Miami on Mar 22, 2024
Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure to accommodate you. We hope you will make Hyatt Regency Miami your home away from home whenever your travels bring you to our area.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

6/10 Okay

Andrew

Average.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Ximena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a very centric area, but there is to much noise.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 4, 2024
We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all Miami offers. However, we are sorry for the noise issues you experienced during the night. Thank you for choosing Hyatt Regency Miami, and we hope to have the pleasure of welcoming you back soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Lijuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Miami. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Amir Blattner,General Manager,Hyatt Regency Miami

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and courteous staff
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Thank you for taking the time to review your recent stay at Hyatt Regency Miami. We are pleased to know we exceeded your expectations with our hospitality and will surely share your compliments with our team for the job well done. It was a pleasure having you here, and we look forward to welcoming you again.Best Regards,Amir Blattner,General Manager,Hyatt Regency Miami

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, staff & service
Nice stay but didn’t like the extra fees and parking fee. The rooms didn’t have a balcony that would open. They had them shut closed. Other than that it was a good stay!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
We appreciate you sharing your thoughtful feedback with other travelers. We are happy you had an overall pleasant visit. However, we are sorry for not meeting your expectations regarding the balcony door. We will certainly share your concerns with our maintenance team to take corrective action. We were disappointed that you were not happy with the fees. We make every effort to be priced competitively. Your feedback is important to us as it helps to improve our guest experience going forward. We hope to welcome you back soon at Hyatt Regency Miami.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

6/10 Okay

ROBERT

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 17, 2024
We appreciate your gracious rating about your stay at Hyatt Regency Miami. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

Gissell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Miami. Best Regards, Amir Blattner General ManagerHyatt Regency Miami

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Uh oh… the shower faucet handle didn’t work. No shower for us today. Boo hiss.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Robert,Thank you for choosing us. We value your rating. However, we are sorry for the inconvenience you encountered during your stay. Your comments about the shower are concerning, and we want to assure you that we take these matters seriously. Our maintenance team will promptly address the issues you mentioned to ensure a more comfortable stay for our guests. We look forward to another opportunity to show you the outstanding hospitality you deserve. Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Caroline Sophia Sucila da Silva de

Traveled with family
Liked: Staff & service
The property was nice, rooms were a bit outdated. Staff was very helpful and friendly. Location is the best part. Very close to shopping and restaurants.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Thank you for staying at Hyatt Regency Miami. It was a pleasure to read your comments about all that our hotel has to offer visitors to Miami, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We value your comments regarding the room and appreciate your patience in this matter. We all look forward to your return visit!Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Hyatt Regency Miami. We look forward to welcoming you back on your next visit.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

10/10 Excellent

SHOTA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Thank you for choosing Hyatt Regency Miami. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Amir Blattner General ManagerHyatt Regency Miami

8/10 Good

Andre, Kalamazoo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Jan 9, 2024
Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Miami; we hope to see you again soon. Best Regards, Amir Blattner General ManagerHyatt Regency Miami