Ratings based on 3,354 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 16, 2017
Hotel very outdated! Needs renovation! Good location tho!
Comment from Hotel Management
Sep 20, 2017 by Guest Services, Hotel Management
Dear Guest, We enjoyed welcoming you to downtown Miami, and we’re glad you appreciated our convenient and fun location in the trendy Brickell neighborhood. We hope this allowed you to make the most of your time in our fine city! We thank you for your comments on how we can improve our product and we’re pleased that your overall experience with us was positive. We appreciate you taking the time to share! Best regards, Hyatt Regency Miami
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, good location

Posted Sep 8, 2017
the hotel was decent, the shower was not that clean, and beds were not very comfortable. Location was very convenient.
Comment from Hotel Management
Sep 12, 2017 by Guest Services, Hotel Management
We value guest feedback and thank you for sharing yours. While we’re pleased that you appreciated our accessible downtown location, we regret that other aspects of your stay prevented us from earning your 4- or 5-star rating. Thank you, once again, for letting us know; we look forward to another chance to further impress you! Best regards, Hyatt Regency Miami
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
We arrived a couple hours before check in and the front desk attendant tried to offer us a room but we decided to be put on a wait list because we wanted a room facing the water (which just ended up being the same time as checkin). We later found out that the original room offered was on a noisy floor and there have been noise complaints before. I found it a little discerning that she failed to mention that initially. Once we did get our room though the attendants and hotel staff were very responsive to our needs. Overall I would stay there again but just make sure you clarify what they are offering you.
Comment from Hotel Management
Sep 13, 2017 by Guest Services, Hotel Management
Dear Guest, It was a pleasure to welcome you and we’re delighted that you enjoyed your room and the views. Whether they want a high or low floor, a quiet room, a water view, or a room close to the elevator, many of our guests have specific preferences regarding what makes the “perfect room” and we do our best to honor these requests whenever possible. We’re glad we were able to accommodate yours, and we’ll let our Hyatt team members know that you appreciated their hospitality. Come back and see us soon! Kind regards, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

beautiful views and friendly staff

Posted Sep 7, 2017
Pros: service/ welcome desk associates. beautiful atmosphere too
Cons: inform about elevators...using key cards
very pleasant. clean establishment. great views. good food. welcome center was very helpful with finding restaurants and helping with transportation issues.
Comment from Hotel Management
Sep 12, 2017 by Guest Services, Hotel Management
Dear Christie, It was a pleasure to have you here with us and we appreciate you highlighting the welcoming hospitality extended to you by our team members! We’ll be sure to remind them to let every guest know about our elevators, and we hope you’ll make yourself at home with us, once again, on your next visit to Miami. Sincerely, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Sep 5, 2017
Fine I recommended Room convenience and Good Area Nice Staff and room clean
Comment from Hotel Management
Sep 8, 2017 by Guest Services, Hotel Management
Thank you for being our guest and recommending us to other travelers! We’re delighted that you enjoyed your time here in Miami and hope you’ll be back again soon! Best regards, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Great Hotel

Posted Sep 5, 2017
Had a great experience overall. Would definitely stay again for my next visit.
Comment from Hotel Management
Sep 8, 2017 by Guest Services, Hotel Management
Dear Madeline, It was a pleasure to welcome you and we’re thrilled you enjoyed! We look forward to hosting you again the next time you’re in the Miami area. Warm regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento, california

Nice hotel very clean and professional.

Posted Sep 4, 2017
Front desk staff are more then helpful. came from a hotel with less then expected rooms and staff and was telling my experience to front desk and she upgraded my room for the inconvenience that had nothing to do with her. Very kind gesture. Rooms are very clean and beautiful view. Valet treat you very well also. All around wonderful experience and will definitely be booking with the Hyatt anywhere going forward.
Comment from Hotel Management
Sep 8, 2017 by Guest Services, Hotel Management
Dear Jahnia, We’re delighted that our team members took such great care of you and made you feel welcome upon arrival. It’s a treat to have you as part of the Hyatt family and we hope to remain your hotel of choice on future visits to the area. We’re always happy to see familiar faces! Cordially yours, Hyatt Regency Miami
3 out of 5
Recommended
for Everyone
by A verified traveler

Going Down

Posted Sep 4, 2017
Many of the elevators were not functional during Labor Day weekend? We waited > 15 min for and elevator to the 22nd floor. They ended up using the staff and freight elevators for guest. Too bad, because the hotel and staff are nice.
Comment from Hotel Management
Sep 8, 2017 by Guest Services, Hotel Management
Dear Guest, We appreciate you choosing our property and taking the time to share your feedback. Please accept our apologies that your stay coincided with our temporary elevator outage; we regret any resulting inconvenience. We want to reassure you that this is not typical of a stay with us, and we hope you’ll vvisit us again for the true Hyatt Regency Miami experience! Best regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great hotel on the river walk

Posted Sep 3, 2017
Staff was amazing and always treated us like family. Food was amazing and pricing in hotel was very affordable. If and when we go back to Miami, we will ALWAYS stay at the Hyatt Regency Miami!!
Comment from Hotel Management
Sep 6, 2017 by Guest Services, Hotel Management
Dear Jonathan, We pride ourselves on the welcoming hospitality of our Hyatt team and we’re so glad you felt like part of the family. We’ll share your positive comments with our culinary team and we know they’ll be very grateful. We all hope to see you again soon! Kind regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Nice hotel, public transport accesible, near shops

Posted Sep 3, 2017
Good location, staff very friendly, good restaurant in hotel, easy to ride public transport, clean room, clean bathroom. Maybe pillow are small but confortable
Comment from Hotel Management
Sep 6, 2017 by Guest Services, Hotel Management
Dear Cristian, We’re glad our location was convenient and easily accessible for you and we appreciate your kind remarks about our Hyatt team. It’s a pleasure to know you had a flawless experience and we can’t wait to do it all again soon! Take care, Hyatt Regency Miami