Ratings based on 3,450 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

A day in Miami

Posted Nov 17, 2017
Pros: Location
Cons: Renovations of the rooms
The Hyatt Regency in Miami has great location, however it is old and rooms need to renovated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach.

Posted Nov 17, 2017
Very close to the beach and shopping. Bayside market is half a mile away and has many restaurants and shops.
Comment from Hotel Management
Nov 18, 2017 by Guest Services, Hotel Management
Dear Guest, It was a treat to have you here with us and to see that you thoroughly enjoyed your time in downtown Miami! From Bayside Market to the shops and restaurants of the Brickell neighborhood, there’s always more to explore and we hope you’ll return soon for another unforgettable experience. All the best, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Posted Nov 14, 2017
Everything about the hotel was pleasing except for the refrigerator I asked for in the room was not in working condition.
Comment from Hotel Management
Nov 17, 2017 by Guest Services, Hotel Management
Dear Leelee, It was a pleasure to have you here with us, and we appreciate your helpful feedback. We wish to ensure the comfort of all our guests and are sorry for the maintenance issues you experienced during your recent stay. We hope you let someone on our team know so that we could take care of it for your added comfort. We’d love to welcome you back soon! Kindly, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from phila pa

Great experience!

Posted Nov 12, 2017
Just off a tight cramped cruise ship room into a wonderfull comfortable room. Stay was perfect. Wish we could have stayed longer.
Comment from Hotel Management
Nov 14, 2017 by Guest Services, Hotel Management
Dear Linda, Thank you for allowing us to welcome you back to dry land! We hope you had an amazing time on your cruise vacation, and we’re honored to have provided the Gran Finale here in Miami. Keep us in mind for your next getaway; there’s so much to experience just outside our front doors and we’d love to host you for a longer stay! Warm regards, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler from San Salvador

Convenient location

Posted Nov 11, 2017
Breakfast is a bit expensive, but overall I had a pleasant stay at the hotel.
Comment from Hotel Management
Nov 14, 2017 by Guest Services, Hotel Management
Dear Memo, It was a pleasure to be your hotel of choice here in Miami, and we appreciate your review. We’re glad you enjoyed your stay and hope you’ll remember us again on your next trip to the area. Sincerely, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler

Visit

Posted Nov 4, 2017
Good stay! Convenient, clean, close to many restaurants and stores. Cost of breakfast buffet is way too much, but everything else good
Comment from Hotel Management
Nov 7, 2017 by Guest Services, Hotel Management
Dear Guest, It was a treat to have you here and we’re delighted that you enjoyed our fun and convenient location in the trendy Brickell neighborhood. We hope you got a good night’s sleep and had plenty of time to explore. Come back and see us soon! Best regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from troy, mi

Amazing service

Posted Nov 1, 2017
This was my first time staying at Hyatt Regency hotel. I felt like a royalty with all the amazing customer service. Everyone from front desk staff to clean concierge were very friendly and greeted you when you came in and went out. They opened doors for my uber rides which was nice! Also the hotel was clean, gorgeous and artistically inclined. Loved the views from my room. I would definitely recommend this hotel without any reservations.
Comment from Hotel Management
Nov 4, 2017 by Guest Services, Hotel Management
Dear Jasmin, It was a treat to have you here with us and we’re honored to have been your first Hyatt Regency experience. We pride ourselves on impressing our guests with our hospitality and hope we’ve converted you to a loyal visitor! We’d love to welcome you back soon! All the best, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
The staff was amazing and super helpful. I got an amazing room with a beautiful view and have no complaints what so ever about the hotel. Parking was tricky but I found a garage near the hotel. Super happy with my experience.
Comment from Hotel Management
Nov 2, 2017 by Guest Services, Hotel Management
Dear Guest, Thank you for allowing us to welcome you to Miami and to our hotel. We’re delighted that you were impressed with your stay from start to finish, as this is precisely the goal of our Hyatt team. We’re thrilled that our gorgeous views were a highlight for you and we hope you’ll come back to enjoy them again soon. All the best, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent customer service!!!

Posted Oct 30, 2017
Pros: everything!!
Location: Downtown Miami. Walking distance to shops, great restaurants, theatre
Check in was speedy and extremely friendly front desk staff. Will definitely be back again.
Comment from Hotel Management
Nov 2, 2017 by Guest Services, Hotel Management
Dear Mary, We were delighted to be your hotel of choice while in Miami and to learn that we exceeded your expectations. Our amazing Hyatt team is known for their hospitality and we’re thrilled that they made you feel welcome and took good care of you so that you could get the most out of your time exploring the city. We hope to welcome you again soon! Warm regards Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Convenient Hotel in downtown.

Posted Oct 30, 2017
This hotel is very convenient since it is located next to two MetroMover stations and is walkable to the nearest Metrorail station. Also there was a Wholefoods supermarket across the street for food and grocery shopping. My room was very clean and up to date with a clean bathroom. The hotel staff was friendly in regards to my questions and provided helpful directions.
Comment from Hotel Management
Nov 2, 2017 by Guest Services, Hotel Management
Dear Daniel, It was a treat to have you as our guest and to read your kind remarks. Our Hyatt team members will love learning that their hospitality and attention to detail were appreciated, and we hope our accessible location will bring you back to see us again soon! Best regards, Hyatt Regency Miami