Ratings based on 3,303 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
Pros: Location
Noisy room due to metro rail. The white noise machine helped.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
The+hotel+was+convenient+since+the+concert+was+at+in+the+lobby+.+Restaurant+was+nice+enough+.+
5 out of 5
Recommended
for Everyone
by A verified traveler from kenner Louisiana

It was a great experience

Posted Aug 12, 2017
Staff was great.we want to come back..the whole experience was awesome.
Comment from Hotel Management
Aug 15, 2017 by Guest Services, Hotel Management
Dear Dubis, We were delighted to have you as a guest, and we’re elated that our friendly Hyatt team members took such great care of you. We love welcoming back familiar faces and we look forward to your next visit with us. Kind regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Love Downtown

Posted Aug 5, 2017
When we travel, we love staying downtown. The hotel staff was excellent! The central location was great with excellent views of the Miami River. This was our first visit to Miami and the complete team provided great recommendations. Everyone was great, but Daphene, the bartender, was exceptional! She provided us a list us sights to see in the city.
Comment from Hotel Management
Aug 8, 2017 by Guest Services, Hotel Management
Dear Rapheal/Margareon, We were delighted to welcome you to downtown Miami, and we’re thrilled that you were so impressed! We’re lucky to have an amazing team here at the Hyatt Regency Miami, and we’re glad you were so impressed with their hospitality. Daphne is one of our shining stars and we’ll be sure to pass your kind comments on to her. We all look forward to seeing you again on your next trip to Florida! Kind regards, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Not as outstanding as the Hyatt in downtown Chicago , but still within the Hyatt reputation.
Comment from Hotel Management
Jul 31, 2017 by Guest Services, Hotel Management
Dear Guest, We are elated to have had the opportunity to host you on your most recent trip to Miami. We thank you for your comments, as we love to learn from our valued and loyal guests. As you know, our Hyatt family strives for excellence, and we hope to further impress you and exceed the Hyatt reputation on your next visit. Once again we thank you, and we look forward to welcoming you back. Sincerely, Hyatt Regency Miami
3 out of 5
by A verified traveler from Orlando, Fl

Hyatt in need of refurbishment

Posted Jul 27, 2017
The hotel is in a decent location but noticeably aged and in urgent need of refurbishment. Ceiligs are low, rooms are dark without ceiling lights and the bathroom fixtures and amenities are just basic. The staff is very courteous but not enough to offset the disappointment with the condition of the facility...
Comment from Hotel Management
Jul 31, 2017 by Guest Services, Hotel Management
Dear Renata, It was a pleasure to host you, and we thank you for your invaluable feedback. We are delighted to read you enjoyed our hospitality and our sorry that some aspects of our accommodations fell short of your expectations We will review your comments as we look towards the future of our hotel. We do hope you will visit again when you’re next in beautiful Miami! Kind regards, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Best hotel

Posted Jul 19, 2017
Highly recommended! Staff are great! And the hotel in general is very clean and nice
Comment from Hotel Management
Jul 20, 2017 by Guest Services, Hotel Management
Dear George, Thank you for your stay and taking the time to write this glowing review. We agree that our Hyatt team members are top tier and truly look forward to sharing this information with them. We appreciate you recommending us to others and look forward to hosting you on your next visit to beautiful Miami. Warm regards, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver bc

Good location and hotel is very outdated

Posted Jul 18, 2017
Location is very good and you can take free metro mover to get around. The hotel room is outdated and the bathtub is clogged but the maintenance was able to resolve promptly.
Comment from Hotel Management
Jul 21, 2017 by Guest Services, Hotel Management
Greetings Sara, It was a pleasure to welcome you to downtown Miami and we thank you for sharing your comments. We’re glad you took advantage of the free Metromover and allowed us to serve as your home base while exploring the city. While we are sorry your time with us wasn’t flawless, we were pleased to note that the maintenance issue you encountered was promptly resolved, as is our goal. Once again, we thank you and look forward to hosting you on your next visit to sunny Miami! Best wishes, Hyatt Regency Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Classic Miami Downtown Gem

Posted Jul 17, 2017
The staff at the Hyatt will treat you very well. A real person will answer the phone- amazing nice in this new electronic world. When we first checked in the room smelled like fresh paint. I told the front desk about it, they quickly give us a very nice new room and even a $25 credit at the restaurant for our trouble. The location is special, were the Miami River and the Bay meet. I enjoyed watching the draw bridge- there are none in the LA Cal area. Easy access to the Miami Metromover and other public transportation. The hotel is a bit older and some of the furniture is dated but generally in very fine shape. Downtown has many homeless people sleeping at night and even in the day. No beach is very close- need to drive or take a bus to South Beach or other beaches. The buildings in Downtown Miami are amazing, they make Downtown LA's buildings look like a medium sized township.
Comment from Hotel Management
Jul 18, 2017 by Guest Services, Hotel Management
Dear Jim, Thank you for your stay and for taking the time to write this glowing review. We are elated to learn that our staff and location exceeded your expectations. We could not agree more that our location is special, and we look forward to hosting you again at Miami’s downtown gem! Warm regards, Hyatt Regency Miami
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
was only there in transit to a cruise. was pleased with my stay for the one day
Comment from Hotel Management
Jul 18, 2017 by Guest Services, Hotel Management
Dear Guest, Thank you for staying with us on your recent stopover in Miami! We appreciate the privilege of welcoming you to Miami and hope you’ll be back for a longer stay one day soon. Kind regards, Hyatt Regency Miami