Ratings based on 2,744 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

Great hotel close to American Airlines Arena

Posted Oct 20, 2017
Pros: Location
Cons: Better selection of food at Blue Waters restaurant
Location is good. if you are going to an event at American Airlines Arena. A 7 min walk. Also close to Bayside Marketplace with shops and restaurants. The hotel restaurant. Toro Toro was quite good and convenient. The pool area was very quiet and the restaurant ( Blue Waters) had a limited menu and the food there was expensive for what you got. Whole Foods and CVS close by as well. Had a Bay view which was gorgeous. The room decor is very bland and cold but the room and bathroom are very spacious and have all the amenities.
4 out of 5
by A verified traveler from New York, NY

Posted Oct 17, 2017
The Hotel is nice and in a very nice location. For the cost the room should have a refrigerator and a Microwave. As opposed to a cooler with $6.00 cans of soda. Also there is a surcharge for 2 bottles of water, wifi and pool access.That's not good.
2 out of 5
by A verified traveler from lima, peru

Posted Oct 16, 2017
Unbelievable that they charge so much for receiving packages in these days.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Great staff and great location. Lots of shopping and restaurants within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from tallahassee fl

Posted Oct 10, 2017
Pros: Everything good
Cons: Nothing
Location: Crowded and under construction area
Graat service ,good staff everyone was very helpfull
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Oct 9, 2017
Pros: Elegant, modern hotel. Large rooms. Excellent customer service
Cons: Construction around the hotel makes it difficult to get in and out.
A nice facility. Great location. Large, up-to-date rooms. Liked the motorized blinds. Excellent customer service. Be prepared for confusion getting to the entrance due to construction on Biscayne.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2017
Hotel was very nice. Staff was excellent, friendly, helpful, knowledgeable and prompt!
5 out of 5
Recommended
for Everyone
by A verified traveler

Bay Views

Posted Sep 27, 2017
Location: Steps away from the Bayfront Station. Easily accessible via the rail from MIA.
Rooms with bay views are totally worth the price difference. Dinner at Toro Toro was exceptional as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
A very good location, good environment, nice people, nice view, good facilities, safe and secure hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice hotel!

Posted Sep 4, 2017
Only stayed one night so didn't get to experience the entire hotel but I was very pleased with the cleanliness of our rooms. The lobby was very nice too.