Ratings based on 766 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hinesville Ga.

Best Ever

Posted Aug 31, 2017
Very professional and courteous service. Perfectly located....this hotel will be incorporated into one of our yearly getaways moving forward. Mr. B.
Comment from Hotel Management
Oct 3, 2017 by Valentina R, Hotel Management
Dear Mister, Thank you for sharing you rewarding feedback. We are delighted to know you enjoyed a superior service from our dedicated associates. It will our pleasure to welcome you again and again with us. Sincerely, Valentina R Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Best hotel

Posted Aug 28, 2017
Everything was great!! From the restaurants in the hotel to the hotel staff.
Comment from Hotel Management
Oct 3, 2017 by Valentina R, Hotel Management
Dear Akilah, Thank you for sharing your gratifying feedback regarding your stay at the JW Marriott Marquis Miami. We are thrilled you enjoyed the service offered by our staff. We hope to welcome you once again in the near future. Sincerely, Valentina R Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great hotel in the Downtown area.

Posted Aug 28, 2017
As soon as we checked it we were greeted by a very friendly staff. It was a group of seven of us celebrating my sisters recent graduation. We had two large partial ocean rooms. The rooms were very nice, clean and quite roomy. We loved the Met Cafe & bar located on the second floor. Great staff. Location was awesome , a block from Whole Foods and walking distance to bayside marketplace. It was a ten dollar uber ride to south beach. We loved this hotel and will definitely stay here again.
Comment from Hotel Management
Oct 3, 2017 by Valentina R, Hotel Management
Dear Michael, Thank you fro your rewarding feedback. We are glad to read that you were able to enjoy our comfortable rooms, our restaurant selection and our convenient location in downtown Miami. We hope to welcome you at the JW Marriott Marquis Miami once again soon. Sincerely, Valentina R Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
I felt the could be cleaned a little more to score excellent!! We had to constantly ask for towels & washcloths
Comment from Hotel Management
Oct 3, 2017 by Valentina R, Hotel Management
Dear Guest, Thank you for sharing your valuable feedback regarding your recent stay at the JW Marriott Marquis Miami. We have share your comments with our team in an effort to enhance your future visit. Valentina R Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Excellent hotel in down town miami

Posted Aug 22, 2017
Great staff and hotel! Beautiful room and great amenities.... Excellent pool and lounge areas
Comment from Hotel Management
Sep 4, 2017 by Valentina R, Hotel Management
Dear Shaquana, We are truly grateful to you for sharing you feedback regarding your recent stay at the JW Marriott Marquis Miami. We are delighted to know that you enjoyed our comfortable rooms and amenities. We are looking forward to welcome you once again in the near future. Sincerely, Valentina R
5 out of 5
Recommended
for Everyone
by A verified traveler

Eden in downtown Miami

Posted Aug 20, 2017
Pros: 5/5
The whole experience was GREAT- shops, restaurants, in the area- also the amenities inside the hotel, from the moment we checked in to the moment we left the hotel. Thank you to the staff!
Comment from Hotel Management
Sep 4, 2017 by Valentina R, Hotel Management
Dear Tito, Thank you for sharing your experience at the JW Marriott Marquis Miami. We are glad to read that you enjoyed our entertaining amenities and our convenient location. Should you travels bring you back to the Miami Downtown area, it will be our pleasure to welcome you once again. Sincerely, Valentina R Guest Relations Manager
4 out of 5
by A verified traveler from Miami, Florida

Pricy but nice hotel

Posted Aug 18, 2017
The toilet kept making a wierd noise for awimr after you flushed it but we just closed the door in. Also I took out 4 items in the mini fridge and put them on top of the counter. I then put some beverages I bought and put them in the fridge to get cold. (Which by the way did not really get cold). The hotel tried to charge me for the 4 items and it was clearly in plain site. They also went into the room charged my for the missing items but did not put fresh towels or make the bed.
Comment from Hotel Management
Sep 2, 2017 by Valentina R, Hotel Management
Dear Ton, Thank you for staying at the JW Marriott Marquis Miami. we are delighted that you enjoyed your stay and please note that we have empty fridge available upon request as the minibar automatically note anything that is moved inside of it. We have shared your comments with the entire hotel team in an effort to enrich your future visit.. Sincerely, Valentina R Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Everything was great except the check in. Check in is at 4pm and they didn't have a room ready until 6pm.
Comment from Hotel Management
Sep 2, 2017 by Valentina R, Hotel Management
Dear Erica, Thank you for taking the time and sharing your experience at the JW Marriott Marquis Miami. We are glad that you enjoyed your stay; we have shared your feedback with all our team to look for opportunity to enhance your future stay. Sincerely, Valentina R Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Definitely a 5 stars hotel

Posted Aug 1, 2017
We are glad we chose this hotel for our honeymoon. All the restaurants and bars have delicious food and drinks. Our room was perfect and the view was beautiful. We visited three different beaches because of the convenient location of the hotel. All three offered a different experience. Our favorite was the Bill Baggs Cape Fl State Park beaches on Key Biscayne, and then South Beach. We loved our visit so much that we are thinking of moving to Miami in the future.
Comment from Hotel Management
Sep 2, 2017 by Valentina R, Hotel Management
Dear Meredith, It is a pleasure to hear you enjoyed the comfort and modern luxury of JW Marriott Marquis Miami during your special occasion celebration. Thank you for taking the time to share your experience with us. We hope to welcome you again in the near future. Sincerely, Valentina R Guest Relations Manager
5 out of 5
by A verified traveler from New York

It is centrally located which is a plus

Posted Jul 26, 2017
Cons: The bed in Room 2415 needs to be changed. There is a sinkhole in the bed.
Location: The hotel is centrally located and within walking distance to all eateries and the arena that we needed to get to for our convention.
The hotel staff were extremely courteous, helpful and accommodating. The initial representative was very knowledgeable about the area which was helpful.
Comment from Hotel Management
Aug 6, 2017 by Valentina R, Hotel Management
Dear AYA, Thank you for your recent visit to our property. Your comment truly captures the essence of what JW Marriott Marquis Miami strives to cater for our valued guests. We are delighted to know that you experienced the comfort, the service, and the convenience of our location. We hope to have the opportunity to welcome you once again in the future. Sincerely, Valentina R Guest Relations Manager