Ratings based on 339 Verified Reviews

4.3 out of 5
80% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo

Great hotel and location but need to fix the loung

Posted Sep 28, 2017
Pros: Location and staff
Cons: Food in the lounge
Location: Great dining within easy walking distance.
This property is well located in the Brickell neighbourhood . It is easy walking distance to great dining and shopping. It is also near the " people mover " and " metro mover " which are great ways to get around the city . Our only observation is that the food in the concierge lounge is sub par. Even the bread for toasting is stale and the afternoon hot snacks should be avoided.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Nice hotel, needs new beds, staff is excellent!

Posted Aug 23, 2017
Pros: Staff was world class
Cons: new beds
We enjoyed our stay here for 2 days. The staff was TOP NOTCH. Room service was great and prompt. Bathroom was nice and updated. View of the water was nice with a patio set to enjoy the view. Bed was obviously old, and a hotel on this caliber could have invested in new ones. Sheets were clean but I did see a few hairs which freaked me out, but I'm a total germaphobe, lol. Would stay here again just for the staff (and if they upgrade the beds).
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Great Hotel in beautiful Brickell area. Jw is a nice hotel. The business lounge is very small and needs a little improvement. The room wasn't clean and we had them clean it again.
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Location

Posted Aug 9, 2017
Excellent location and staff! I was verte confortable!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Visiting family in Miami

Posted Aug 7, 2017
Hotel location was perfect for me. Close enough to walk to my family place if needed. Each and every staff member made me feel at home. Welcoming, helpful and always with a smile. The hotel fitness center was well equipped. The bar and the staff,awesome. I will make the hotel my home for all my trips to Miami when visiting family.
2 out of 5
by A verified traveler

Terrible terrible terrible.

Posted Jul 7, 2017
Pros: room services
Cons: staffs and more amenities
Location: nice french bakery across from the hotel
Don't have time to waste explain. It was just terrible under and explanation
5 out of 5
by A verified traveler

Great Hotel

Posted Jun 4, 2017 on Hotels
Great Location, easy access to restaurants
5 out of 5
by Angel

This traveler left a rating score only Posted May 16, 2017 on Hotels
4 out of 5
by Dagmara

This traveler left a rating score only Posted May 15, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017 on CheapTickets
Very nice clean hotel Friendly staff Great location