Ratings based on 333 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from mexico
LocationPosted Aug 9, 2017
Excellent location and staff! I was verte confortable!
for Everyoneby A verified traveler from Chicago, Il
Visiting family in MiamiPosted Aug 7, 2017
Hotel location was perfect for me. Close enough to walk to my family place if needed. Each and every staff member made me feel at home. Welcoming, helpful and always with a smile. The hotel fitness center was well equipped. The bar and the staff,awesome. I will make the hotel my home for all my trips to Miami when visiting family.
by A verified traveler
Terrible terrible terrible.Posted Jul 7, 2017
Pros: room services
Cons: staffs and more amenities
Location: nice french bakery across from the hotel
Don't have time to waste explain. It was just terrible under and explanation
Posted May 16, 2017 on Hotels
Posted May 15, 2017 on Hotels
for Everyoneby A verified traveler
Posted Apr 18, 2017 on CheapTickets
Very nice clean hotel Friendly staff Great location
by A verified traveler from Boston
Not upto the mark for a 5 star brandPosted Apr 12, 2017
Cons: Staff needs to be more courteous and respectful
My friends and i hated the stay at the Marriott. The stay was very unpleasant and we were treated very rudely and outright disrespectful. We booked a double bed room, upon arrival we were told there were no more double beds available so we have to get a queen bed, we requested an extra bed which was denied instantly. To our surprise 10 minutes later my friends check in and they get a double bed room. This was unexpected so i went to inquire and was told there were no rooms when I walked in but one was cleaned and was given to the next available person. I questioned why this was not made clear, i was told nothing is guaranteed when booking through expedia, always book through Marriott and nothing can be done about it, we got extra bed now for an extra charge per day, not pleasant. we wanted an extra blanket, they had no extra blankets, surprising that there were no extra blankets. Would never stay there again.
by A verified traveler from r
I left expensive shoes in the hotel and they wouldPosted Apr 11, 2017
The person st tge desk basically said it's your fault for leaving your shoes when I tried to explain I didn't have access to a computer since I was on vacation and could sign electronically it was my fault I have never had an experience like that in a hotel especially since I was willing to give him my credit card I checked out from roomv1423 on April 10
by A verified traveler from Miami
Well over $300 worth of makeup brushes were stolenPosted Apr 10, 2017
Pros: Rooms are nice, comfortable, food is tasty.
Cons: Aside from the issue mentioned, there were a lot of bugs flying around both restaurants which ultimately led to us taking our food to go.
The morning after I checked out I phoned the hotel to let them know I left my makeup brushes and was trying to make arrangements to get them back but Flo could not even find my reservation. In fact, she never ever found that I was ever a guest at all. Therefore, I asked for a manager. After several phone attempts still not reaching a manager I phoned back 2 days later and spoke to someone (possibly it was Flo). This person said that yes they believe they found something in my room however needed to hunt down housekeeping manager and get back to me. I never heard back AGAIN! Finally on April 8th I showed back up at the hotel and met with the manager and he said that they never did find anything. I then notified him that I would not be booking our corporate rooms at this hotel ever again since something was stolen from me. Next time it could be a laptop, just not worth the risk!
for Everyoneby A verified traveler from Naples, FL
Close to everything, great room.Posted Apr 4, 2017
Close to everything, great room. Front desk staff was great and very helpful on check in.