Ratings based on 2,043 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida.

Nice view

Posted Sep 22, 2017
The hotel have a nice view to the bay and the city. The staff are very professional. The food in the restaurant is not de best and too expensive. The pools are small, but cleans.
Comment from Hotel Management
Sep 22, 2017 by Hotel Manager , Hotel Management
Roberto: Thank you for submitting your feedback to us. We apologize we did not meet your expectations when it came to our restaurant. We will be sure to look into our prices for the future. We look forward in welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Was very nice stay

Posted Sep 21, 2017
Perfect nothing to complain about and the location was great
Comment from Hotel Management
Sep 22, 2017 by Hotel Manager , Hotel Management
von: WOW! Thank you so much for your incredible review! We are delighted you enjoyed your stay and look forward in welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from new orleans

Epic stay

Posted Sep 17, 2017
Friendly staff. Comfortable bed. Clean bathroom! A true epic stay!
Comment from Hotel Management
Sep 22, 2017 by Hotel Manager , Hotel Management
Katrina: Thank you very much for your amazing feedback!! We are delighted you enjoyed our amenities to the fullest, and hope that the Miami was everything you had hoped it would be. We look forward in welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Close but honestly?

Posted Sep 15, 2017
Everything is about as good as it can get but allowing pets in the restaurant regardless if they are an emotional support animal or not is ridiculous and unsanitary. I'm sorry if you cannot be without your pet eat in your room
Comment from Hotel Management
Sep 17, 2017 by Rosie, Hotel Management
Russell: Thank you for taking the time to submit your feedback to us. We are truly sorry that you did not feel completely comfortable during your stay and hope you will give us a second chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel and service.

Posted Sep 8, 2017
Enjoyed my stay here. Very clean, great service, area and ammenities.
Comment from Hotel Management
Sep 8, 2017 by Hotel Manager , Hotel Management
Traveler: Thank you very much for your feedback. We are delighted you enjoyed our amenities to the fullest. We look forward in welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from round lake ny

Gorgeous!

Posted Sep 7, 2017
Pros: Close to port. Clean and beautiful. Nice balconies with views of the water. Friendly staff. Noon check out
We have stayed at some very nice places but this far exceeded them all! It was comfortable, sound proof rooms, beautiful in every detail and we wanted to stay forever. Loved the noon check out. Helps a lot when you can't go to the port until later. Coffee in the lobby was awesome and the restaurant was pricy but worth it. Staff was kind and everything was very clean. It was the best possible start to our vacation!
Comment from Hotel Management
Sep 8, 2017 by Hotel Manager , Hotel Management
terri: We are absolutely touched by your review and your kind words. We are also delighted to hear you say that the EPIC hotel was the best possible start to your vacation. Hope we will have the pleasure of welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
Gorgeous room and view of the City. I'll definitely stay there again.
Comment from Hotel Management
Sep 8, 2017 by Hotel Manager , Hotel Management
Traveler: WOW ! Thank you for an amazing review. We look forward in welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel in Downtown Miami near Brickell Av

Posted Sep 5, 2017
Pretty good hotel, excellent service, fantastic pool. I wanted a change from Miami Beach, I may well just come back next time I'm back in town. Surrounding area very good as well.
Comment from Hotel Management
Sep 6, 2017 by Rosie, Hotel Management
Pedro: Thank you so much for your wonderful review! It makes us so happy to know you will be coming back to stay with us again! We simply cannot wait!
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise

Posted Sep 5, 2017
The hotel is a package deal, best stay ever! Definitely coming back again
Comment from Hotel Management
Sep 8, 2017 by Hotel Manager , Hotel Management
Traveler: We are absolutely touched by your review. We are also delighted to hear you say that the EPIC hotel was the best property you have ever stayed in out of the 8 luxury hotels in Miami. Hope we will have the pleasure of welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Beautiful hotel, convenient to everything,

Posted Sep 1, 2017
Pros: Free coffee, water and wine!
Cons: Not a thing!
Location: American Airlines Arena, Bayside shopping, restaurants, easy access to all main roads.
From the moment we walked in to when we left, we were treated like royalty. Spa was so relaxing, massages were great! Balconies were beautiful and spacious. We enjoyed breakfast there each morning! Rooms were new and luxurious. Walked to dinner, the American Airlines Arena, and shopping. The pool was closed, so we Visited their sister hotel on the beach and the hotel paid for our taxi both ways! Spent the day there, walking on the beach and enjoying their pool. Free coffee, water and wine each day. Loved every minute! Will be back for sure!
Comment from Hotel Management
Sep 2, 2017 by Rosie, Hotel Management
Andrea: Thank you so much for taking the time to write us a review! We loved every minute of it! It makes us so happy to know you were able to take advantage of our amenities, and enjoyed the pool at our sister property! Please don't be a stranger and come back to stay with us again soon!