Ratings based on 130 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, MD

Excellent

Posted Aug 21, 2017
This was by far one of the best experiences regarding my hotel stay. The guy down stairs (1st floor), Christian is amazing. He helped us with our luggage and basically handled any other concerns (needed a fridge) that we had. This hotel is certainly one I'll come back to. Cons: 15% daily fee on top of what you've already paid. $35/ day parking- however, it's valet and it was definitely worth it.
1 out of 5
by A verified traveler from NE

Awful!

Posted Aug 20, 2017
Pros: Nothing!
Cons: Learn from a real 5 star hotel such as JW Marriott or the Ritz. Retrain all the hotel staff.
If you want a 5 star hotel service, don't bother with this one! The hotel staff and condition of the hotel are not 5 star hotel quality. All and All, go with JW Marriott or Hilton, you will get true 5 star quality and service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Pleasantly surprised

Posted Aug 18, 2017
Pros: Modern, staff
Cons: Can't think of anything
The staff were all very friendly and professional. The breakfast was a little spendy, but that's just Miami I guess. We especially liked talking to our waiter who was interesting and fun. The hotel is close to the water and there are lots of things going on all within walking distance or a short Uber/Lyft ride. The room was clean and modern. The view from the 8th floor was impressive. Yeah there was noise from the traffic, but your in a big city so deal. We did the hop on hop off bus which was cool. We also did the boat tour, also cool. We love visiting Miami and I would definitely stay here again.
Comment from Hotel Management
Aug 19, 2017 by Guest Experience , Hotel Management
Dear Darryl, We are very happy to have received your feedback regarding your last stay with us here at the ME Miami Hotel, as your satisfaction with our service is at most very important to us. Our goal is to always make our guests feel right at home, more so with the best services in house. We focus not just on our brand of reputation but also on your satisfaction with the dedication of making your stay memorable. We are looking forward to see you again, very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
It was great! Very comfortable and great food. The staff was great!
Comment from Hotel Management
Aug 19, 2017 by Guest Experience , Hotel Management
We are very happy to have received your feedback regarding your last stay with us here at the ME Miami Hotel, as your satisfaction with our service is at most very important to us. Our goal is to always make our guests feel right at home, more so with the best services in house. We focus not just on our brand of reputation but also on your satisfaction with the dedication of making your stay memorable. We are looking forward to see you again, very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Beautiful hotel

Posted Aug 17, 2017
I don't splurge to stay in nicer hotels very often, but I am so glad I did this weekend! Complimentary champagne upon arrival. The room was beautiful and clean. A million pillows. Balcony overlooking bay with cruise ships/downtown/American Airlines arena. Pool area was excellent. Best hotel gym I've ever been in. 5 stars All the way around.
Comment from Hotel Management
Aug 19, 2017 by Guest Experience , Hotel Management
Dear Carly, We are very happy to have received your feedback regarding your last stay with us here at the ME Miami Hotel, as your satisfaction with our service is at most very important to us. Our goal is to always make our guests feel right at home, more so with the best services in house. We focus not just on our brand of reputation but also on your satisfaction with the dedication of making your stay memorable. We are looking forward to see you again, very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Great hotel and staff

Posted Jul 19, 2017
Pros: Bed was quite comfortable, everything worked perfectly. Staff was extremely friendly. Greeted with a Mimosa.
Cons: The high-tech light switches took a little practice and would not dim the light bulbs so that you could have a night light in the bathroom.
Location: Walking distance to nightclubs and restaurants. Nice bars and restaurants in the hotel.
Hotel is only a year old and shows it - clean rooms with high-quality fixtures and furnishings.
Comment from Hotel Management
Jul 29, 2017 by Guest Experience, Hotel Management
Thank you for taking the time to share this wonderful review with us. It brings us great pleasure to hear that you enjoyed your recent stay here at the ME Miami hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Concert convenience

Posted Jul 15, 2017
Pros: New. Upscale, great location and excellent staff and ambiance.
Cons: Bed was HORRIBLE!!! Too soft, said it was a king, but I really think it was a queen. Rooms (especially side on Biscayne) need sound proofing.
Location: AA arena, Frost and Perez museums, Bayside.
American Airlines Arena concert same night of arrival. Champagne upon check in, room upgrade, wonderful view of Port of Miami. Had to wait quite a while for drink on 14th floor, as the bar up there was NOT open, so drinks came from 1st or 3rd floor bar. Pool was beautiful, poolside assistant very charming, and there was a great breeze. However, surcharge on top of drinks price was really high!!! Restaurant was great, however it didn't open for full service til 6 so we opted for snack at happy hour, where we found out our $15 poolside drink was $8.00 in the lounge without the high fee. The property is exquisite, infinity pool, health club, exquisite lounge and restaurant. Convenient valet parking.
Comment from Hotel Management
Aug 19, 2017 by Guest Experience , Hotel Management
Good Afternoon, We were very happy to have received your feedback regarding your last stay with us here at the ME Miami Hotel, as your satisfaction with our service is at most very important to us. Our goal is to always make our guests feel right at home, more so with the best services in house. We focus not just on our brand of reputation but also on your satisfaction with the dedication of making your stay memorable. We would like to apologize for the inconveniences you faced while dealing with our restaurant service and our bed experience, we would like you to know that we are working to immediately correct these issues. Thank you for staying with us. We are looking forward to see you again, very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, New York

Pure Perfection!

Posted Jul 12, 2017
Pros: The bed....I wish I could purchase it.
Cons: I wish the pool had more sun.
The hotel was spotless, the room inviting and the bed was the most comfortable one I have ever slept on. My only compliant is the that the pool is in the middle of a courtyard and the sun seemed to be blocked by the buildings. It is one of the nicest hotels I have ever stayed in!
Comment from Hotel Management
Aug 19, 2017 by Guest Experience , Hotel Management
Thank you so much for your kind words, we truly appreciate being your new favorite hotel :) . We are working on ways to improve our sun dilemma. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Great hotel, great location - great stay!

Posted Jul 10, 2017
Location: Close to the AA arena, the science center, performing arts center, and many restaurants and clubs/bars within a short walk. 10 min Uber ride to shops.
The ME Miami is a Melia brand hotel, so you can already expect a more upscale atmosphere. The room itself was clean, trendy, and spacious.The hotel is the first 14 floors, then above that are residences. Since there were residences that shared the same facilities (i.e. pool area, gym, lap pool, spa), they were extensive and very cool. The leisure infinity pool was an kept cooler to be a nice escape from the hot sun, the lap pool pointed out over a view of downtown Miami, and the pool restaurant has a menu from the hotel restaurant downstairs STK (aka amazing steakhouse). Staff that checked us in, housekeepers, bell hops, and pool staff were all friendly and helpful. Very close to the AA arena, the science center, performing arts center, and many restaurants and clubs/bars within a short walk. Will be staying there again!
Comment from Hotel Management
Jul 11, 2017 by Guest Experience , Hotel Management
Thank you so much for taking the time to share this review with us, we truly appreciate this feedback. It is great to hear that you enjoyed not only our location but the layout and amenities that we have to offer. We hope that we have the chance to welcome you back soon to deliver the same 5 star service!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Modern, elegant, comfort, clean,

Posted Jul 8, 2017
very friendly staff, smell of relaxation upon entering
Comment from Hotel Management
Jul 11, 2017 by Guest Experience Manager , Hotel Management
Thank you so much for taking the time to share this review with us, we truly appreciate your feedback and we look forward to welcoming you back soon!!