Ratings based on 1,118 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
We had to switch to the W quickly because of the hurricane - it was very convenient and the staff was great
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Extraordinary room with superb features and amenities for a wonderful price!
Comment from Hotel Management
Sep 15, 2017 by Leo R., Hotel Management
Thank you so much for your 5 star review and your kind words. We are glad that you enjoyed your escape and we hope to welcome you back soon for another great experience! All the best, Leo
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Sep 3, 2017
Bathroom plumbing a little iffy . Toilets ran and ran
Comment from Hotel Management
Sep 15, 2017 by Leo R., Hotel Management
Hello, Thank you for your 5 star review! We appreciate your positive feedback and are happy to hear that you enjoy your stay. We apologize however for the plumbing issue, please note that our Whatever/Whenever team is available 24/7 if you notice that something is not up to standards. We hope to welcome you soon! All the best, Leo
3 out of 5
by A verified traveler from Fort Lauderdale

Good location but in need of a face lift

Posted Aug 30, 2017
Pros: Rooms were large.
Cons: Needs a fresh look
It was OK. Valet parking was slow, allow 15 minutes for them to get your car. Chatged $42 per day.
Comment from Hotel Management
Sep 15, 2017 by Leo R., Hotel Management
Hello Jerry, Thank you for taking the time to share your feedback regarding your recent experience at W Miami. While we are happy to read that you enjoyed the size of the room, I am sorry to read about the wear and tear aspect of the property as well as the delay in retrieving your car. I will immediately share your feedback with our Wheels Manager. While it is a third party, we certainly hold them to the same W standards so I thank you for bringing that up to my attention. We hope to welcome you back soon at W Miami. All the best, Leo
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Beautiful area in downtown Brickell

Posted Aug 27, 2017
We absolutely enjoyed our stay and was even provided with complementary Champagne to celebrate our special evening. Would definitely come back again!
Comment from Hotel Management
Sep 15, 2017 by Leo R., Hotel Management
Hi Clo, Thank you for taking the time to share your experience and for your 5 star review. We are delighted to hear that you enjoyed your escape and that you loved the special touch sent by the team. We are looking forward to welcome you back in the near future, do not hesitate to call us in advance to ensure you are well taken care of again. All the best, Leo
5 out of 5
Recommended
for Everyone
by A verified traveler from ECUADOR

Pool was closed.

Posted Aug 27, 2017
Pros: Confortable, new, design, location, and price.
Location: Excellent location, no better place to be than in Brickell, work at day and have fun at night. very safe also.
Despite the pool being closed I had a wonderful experience. Great staff, great room with brickell view. Close to where I needed to be. Will be back for sure, Hope you can fix the Infinity pool problems soon.
Comment from Hotel Management
Sep 15, 2017 by Leo R., Hotel Management
Hello Daniel, Thank you for taking the time to share your feedback regarding your recent experience at W Miami. We are delighted to read that you enjoyed the property as well as the ideal location, right in the heart of Brickell. We hope to welcome you back when the 15th floor pool reopens in late December. All the best, Leo
4 out of 5
Recommended
for Everyone
by A verified traveler from South West Florida

The W Miami

Posted Aug 24, 2017
Pros: Location and the Pool
Cons: Have outlets near the bed so you can charge your phone on the night table.
Location: We ate at the Forge, cool place but you may find better. Came from the GNR concert which was Great!
I would give 5 stars if they changed my towels out more than one time and my sink drain was clogged. Staff was super friendly and took care of the clogged sink. Just ask for anything and they are fast. Food was great but expensive. Coming here can be confusing because miami beach W is close. Parking can be a bit confusing and getting a cab/uber. The pool was really cool but can get crowded depending on when you go. I was there Mon-Wed. Was good for hours. Great place I will stay again.
Comment from Hotel Management
Aug 26, 2017 by Leo R., Hotel Management
Hi Nick, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you loved the location as well as the pool on the 50th floor. We really appreciate your kind words about the staff here. We do have a great team of talented associates who never hesitate to go above and beyond to deliver unparalleled W experiences, I am glad it was the case with you. I definitely hear your feedback regarding the outlets near the bed, be assured that I will pass it along to our Management. We hope to welcome you back soon in the near future. All the best, Leo
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Great Stay and Location

Posted Aug 17, 2017
Pros: The location was ideal. Close enough to downtown Miami and Brickell.
The toiletries are great. The only thing is that the walk-in shower in the spectacular room is a bit small. I would prefer it to be bigger.
Comment from Hotel Management
Aug 19, 2017 by Leo Rossini, Hotel Management
Hi Sandy, Thank you so much for taking the time to provide your feedback. We are happy to hear that you enjoyed the location of the hotel as well as the toiletries. We hear your feedback about the walking shower and note that our Accessible rooms have a bigger ones. We hope to welcome you back in the near future, thank you again for staying with us. All the best, Leo
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Excellent stay

Posted Aug 17, 2017
Staff really helped me out with check-in since I had problems with my debit card but we found a solution. Very reasonable price. Clean and nice rooms with a view. Just valet was a bit disorganized. Overall great stay.
Comment from Hotel Management
Aug 19, 2017 by Leo Rossini, Hotel Management
Thank you so much for your kind feedback! We are delighted to hear that you enjoyed your stay overall and that the team helped you find a solution at check in. We are very fortunate to have a very good team of talented individuals who never hesitate to go above and beyond for our guests. Sorry to hear about the Wheels (valet) disorganization. While operated by a third party, we certainly hold them to our W standards and I will immediately share your feedback with their manager. We hope to welcome you back soon at W Miami, thank you again for staying with us. All the best, Leo
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Posted Jul 5, 2017
The Wow Suite is brilliant! The staff was excellent, we arrived early after disembarking our cruise ship and the manager and staff went out of their way to make sure we were taken care of.
Comment from Hotel Management
Jul 22, 2017 by Leo, Hotel Management
Hi there! Thank you so much for your kind review! We are glad that you loved your stay, the WOW suite as well as the service. We are looking forward to welcoming you in the near future. All the best, Leo