Ratings based on 1,567 Verified Reviews

4.0 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Excellent location, great hotel

Posted Dec 11, 2017
Great location! Clean bedroom, excellent price. Staff could be more friendly, but overall, great place.
1 out of 5
by A verified traveler from Albuquerque, NM

Thin walls and cold rooms.

Posted Dec 9, 2017
Nice hotel but room was cold and I could hear neighbors yelling, going in and out of their rooms, and even their shower running all night (until around 2:30 am) . The bed wasn’t comfortable and there was not enough covers for how cold the room was and how slowly the heater worked, room smelled weird and stagnant. Really kind hotel staff and convienent location to the Blue Rail which takes you directly to the airport... just wish I could have had a decent night’s sleep.
Comment from Hotel Management
Dec 14, 2017 by aaronw, Hotel Management
Christine, Thank you for sharing your experience with us. We are comitted to 100% guest satisfaction and can assure you that your concerns have been heard and will be corrected. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Dec 9, 2017
Great room and great location. Nice staff and really good accommodations.
Comment from Hotel Management
Dec 10, 2017 by aaronw, Hotel Management
Valued guest, Thank you for your wonderful review! We enjoyed having you as our guest, our staff is committed to delivering great guest experiences. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Crown Plaza is a great place to stay in downtown Minneapolis. It is close to lightrail, has a great front desk staff, and very nice rooms. Our only complaint was that the room had two double beds which seemed very small and close for two people. I guess I assumed we would at least have a queen size bed.
Comment from Hotel Management
Dec 1, 2017 by aaronw, Hotel Management
Thank you for your great 4 star review. We appreciate your feedback and enjoyed having you as our guests during your recent visit to Minneapolis.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Close to all the fun...

Posted Nov 28, 2017
The hotel was nice. A great location close to all the fun in downtown Minneapolis, and the staff also very helpful. We ended up having a horrible stay due to some extremely loud guests that were staying across the hall from us. They were loud and slamming doors till 5 am! We called the front desk a couple times and asked for their help in ending the party across the hall. They were very understanding and tried unsuccessfully to shut them up. We were pretty upset as our entire next day was wrecked as we got absolutely no sleep, but we were very happy that the Crown Plaza was willing to refund our charges for our horrible sleepless nite. Everything else was great and we would return again. We were glad they were so understanding of the situation that was not the hotels fault.
Comment from Hotel Management
Dec 1, 2017 by aaronw, Hotel Management
Valued guest, Thank you for choosing the Crowne Plaza during your recent stay in Minneapolis. We apologize for the inconvenience caused by your neighbors. Have a great day, Aaron
4 out of 5
Recommended
for Everyone
by A verified traveler from Battle Lake MN

Nice hotel near everything downtown

Posted Nov 25, 2017
Pros: Location and price
Cons: TV remote was full of sticky fingerprints, made me wonder what was really cleaned.
Check in was very pleasant and informative. Room clean with room darkening shade and comfortable climate control. Bed solid and comfortable. Cozy bar with pleasant staff. Could use signage at lobby level for the many guests that come in through the parking garage. See alot of people with a lost look getting off the elevator.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
All good. Close to US Bank Stadium. Great shrimp in lounge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Vikings game

Posted Oct 28, 2017
Great location, walking distance from the stadiums and there's a bar in the hotel and one around the corner
Comment from Hotel Management
Oct 31, 2017 by aaronw, Hotel Management
Thank you for choosing the Crowne Plaza during your recent visit to Minneapolis attending a Viking's game. We enjoyed having you as our guest.
3 out of 5
by A verified traveler from Milwaukee

A bit dated but centrally located

Posted Oct 22, 2017
Pros: Central location. Friendly staff.
Cons: Redesign the lobby so that bar crowd does not spill out while guests are checking in and out. Decor of the lobby is great, just not the floor plan.
Location: Had a great breakfast at The Hen House, located a block or so away. Convention Center is across the street. Location is excellent.
My experience was okay but not outstanding. There was a raucous party at the bar adjacent to the lobby which made it difficult to hear the desk clerk checking me in at 10:00 p.m. The room was in a quiet section with black out shade and blinds, a plus. The room in general was a bit dated. Super cold, so turned off the fan, waited a couple hours before temperature was warm enough to sleep. The bed was comfortable enough, but pillows were too soft for me to feel they supported my head. TV remote didn't work. Wi-Fi worked well. Staff was friendly.
Comment from Hotel Management
Oct 31, 2017 by aaronw, Hotel Management
Stella, Thank you for choosing the Crowne Plaza during your recent stay in Minneapolis. I am sorry to hear about the negative experience you had with noise from our Krona Bar in Grill while attempting to check in. Thank you for sharing your experience with us. Have a great day. Aaron
3 out of 5
by A verified traveler from minneapolis

Nice, but..

Posted Oct 10, 2017
Nice clean room with helpful staff. Good restaurants on site. No pool. No mini fridge in the room. Good stay but can find better value in downtown Minneapolis.
Comment from Hotel Management
Oct 29, 2017 by aaronw, Hotel Management
Jack, Thank you for choosing the Crowne Plaza during your recent stay in Minneapolis. The hotel does have fridges available for guest us upon request. Have a great day, Aaron