Ratings based on 1,098 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Manitoba

Amazing hotel with amazing staff

Posted Jan 3, 2018
Pros: The staff were extremely helpful and friendly with any questions we had.
Location: On the outskirts of dowtown but close to plenty of restaurants and bars. In addition, it is only about two blocks (if that) to the nearest skywalk
The Hilton Garden Inn was a great experience! We got an extremely reasonable room rate as we were there over New Years Eve and several sports games. Although the hotel is on the outskirts of downtown, it was extremely easy to navigate and the staff were helpful with any directions or recommendations. Everyone working there went above and beyond to ensure we had a comfortable and pleasant stay. I would recommend to anyone travelling to Minneapolis!
Comment from Hotel Management
Jan 8, 2018 by Justin B, Hotel Management
Michelle, thank you for taking the time to share your 5-star experience with us at the Hilton Garden Inn Minneapolis Downtown! I'm pleased to read you enjoyed your stay and that our helpful, friendly staff was able to assist you while you were here. Thank you for mentioning our location; this area of downtown is always much safer and quieter than the more active sections as you approach Hennepin Avenue! I'm glad you would recommend this hotel to others and I hope we'll have the opportunity to welcome you back again in the future! Thank you Michelle.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, Easy to get in and out of.

Posted Dec 28, 2017
Everything went fine except when I got the card key, the front desk didn't activate it. I went to the door and it didn't work so I had to walk with my luggage downstairs and get it activated and then walk back. What was nice was that one of the guys that worked there walked with me to the room to make sure it worked the second time. No on site parking and valet is $28. I parked a couple blocks away. It would've been nice in any other season but winter. The two block walk felt like forever with the cold wind freezing my face.
Comment from Hotel Management
Jan 2, 2018 by Justin B, Marketing Coordinator, Hotel Management
Thank you so much for taking the time to share your experience with us at the Hilton Garden Inn Minneapolis Downtown! I'm sorry you had to return to the lobby when you got your first keycard; you can always call us on the elevator lobby phone as well, but I'm happy it was sorted out and somebody escorted you to the room to ensure it worked. Thank you for commenting on your parking experience as well! While Minneapolis is a challenge in the wintertime, there are a variety of parking options (and our hotel shuttle which takes guests to and from the Metro Transit Lightrail) that can be utilized. Thank you again for staying with us and we hope we have the opportunity to welcome you back again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2017
Nice staff, comfortable room. Good location. Room was clean and spatious.
Comment from Hotel Management
Dec 20, 2017 by Justin B, Hotel Management
Thank you so much for taking the time to review your experience with us at the Hilton Garden Inn Minneapolis Downtown! We're happy that you liked our location, cleanliness, comfortable room, and our staff. I know you have several choices you could have chosen, so thank you again for staying with us. We hope to see you again next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2017
Love the hotel, didn't enjoy the parking aspect of it.
Comment from Hotel Management
Dec 18, 2017 by Will, Hotel Management
Dear Anon, Thank you for your feedback. We appreciate and respect your opinion. We offer several options for parking, so we can accommodate your traveling needs. We hope that you will give us another try in the near future. Sincerely, Will Smith Guest Experience Ambassador
3 out of 5
by A verified traveler

Nice hotel

Posted Dec 17, 2017
Parking is too far away. Hotel is nice and super clean.
Comment from Hotel Management
Dec 18, 2017 by Justin B, Hotel Management
Thank you for taking the time to rate us on Expedia! I know you have several choices on where to stay in Minneapolis, so we appreciate you choosing us. While I'm happy you found our hotel to be nice and super clean, I'm sorry for your parking situation. Keep in mind that we have 24-hour, in-and-out valet services on site which is priced below average from other hotels in Minneapolis (one which charges $45 each night). Street parking is also free during the evenings as well. Thank you for reviewing us, and we hope to see you again sometime.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2017
Good location, nice room, clean bathroom and quiet neighborhood.
Comment from Hotel Management
Dec 13, 2017 by Will, Hotel Management
Dear Anonymous, Thank you for your time responding to our survey. We are happy you chose our property. Please do not hesitate to share your experience with your family, and friends. Have a fantastic weekend! Sincerely, Will Smith Guest Experience Ambassador
5 out of 5
Recommended
for Couples
by A verified traveler from Central Wisconsin

Great Downtown Location

Posted Dec 12, 2017
Pros: . Location. Can access most of downtown using skyway system
Cons: Parking is an issue if you do not want to use the $28 valet service Three blocks to 11th St. underground. $14 for 24 hrs $14.95 for buffet breakfast.
Location: A block away from the convention center.
Exceptionally quiet.. Close to convention center and most of downtown. Very friendly staff. Fast efficient check in. If you don"t mind a relatively short walk to get where you want to go This is a great place to stay.
Comment from Hotel Management
Dec 12, 2017 by Justin B, Marketing Coordinator, Hotel Management
Steve, thank you so much for your detailed 5-star review on your experience at the Hilton Garden Inn Minneapolis Downtown! I'm pleased you had an enjoyable stay with us and that you mentioned how quiet this part of the city is as well as our staff friendliness. We know guests have several choices to choose from, so we're thankful you stayed with us! While our 24-hour, in-and-out valet cost is below average for the Twin Cities area, don't forget about our corporate shuttle in the future should you choose not to utilize valet services; our shuttle will drop you off and pick you up at most corporate offices in the Twin Cities. We hope you'll choose us again in the future! Thank you again for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Fantastic

Posted Dec 1, 2017
Easy check in, clean room, very quiet. I would come here again.
Comment from Hotel Management
Dec 2, 2017 by Will, Hotel Management
Dear Heather, Thank you do much for your recent review regarding your stay here with us. We are happy to hear we met your needs. Please do not hesitate to tell all your family, and friends about your awesome experience. We sure hope to see you back again in the near future, let us know if we can be of any help. Have a fantastic weekend! Sincerely, Will Smith Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Everthing there were very comfortable!Good experience!
Comment from Hotel Management
Dec 11, 2017 by Will, Hotel Management
Dear Traveler, Thank you for your review. We are happy you chose to stay with us, and we hope you return back in the near future. Thank you for your business. Sincerely, Will Smith Guest Experience Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
Perfect for what it’s meant to be. Great staff.
Comment from Hotel Management
Dec 11, 2017 by Will, Hotel Management
Dear Traveler, Thank you for your review. We are happy you chose to stay with us, and we hope you return back in the near future. Thank you for your business. Sincerely, Will Smith Guest Experience Ambassador