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Reviews of Hyatt Regency Minneapolis

4 out of 5
Hyatt Regency Minneapolis
1300 Nicollet Mall, Minneapolis, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1001 reviews" "
Rating 8 - Good. 227 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin, Houghton

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angela M. on Apr 19, 2024
Thank you for taking the time to rate our hotel, Benjamin. We are disappointed that we did not exceed your expectations.

10/10 Excellent

Alex

Stayed 2 nights in Apr 2024
Response from Angela M. on Apr 11, 2024
Thank you for taking the time to rate our hotel, Alex. We hope to welcome you back in the future!

8/10 Good

Pascal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was rude and didn’t look like she wanted to be at work at all. But the check out lady was absolutely amazing! We expected a nice room considering the price of it and how the rest of the hotel was. But it was very much average. The blankets had lumps in them and was uncomfortable. But everything else was great!
Stayed 1 night in Apr 2024
Response from Angela M. on Apr 10, 2024
Thank you for providing feedback on your experience at our hotel, Pascal. While we are disappointed that we did not exceed your expectations, we sincerely appreciate your positive feedback as well.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Everyone was helpful and pleasant. The valet was great also
Stayed 1 night in Apr 2024
Response from Angela M. on Apr 8, 2024
Thanks Stacy!

8/10 Good

Maheswaran

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The place looks pretty neat. Appeared new from the outside but the rooms are relatively old, and the ceilings are not high and I was hitting the ceiling as I am 5.11. Coffee machine was not working properly. Wished these basic amenities are well maintained for the price. Decent experience overall.
Stayed 1 night in Apr 2024
Response from Angela M. on Apr 10, 2024
Thank you for taking the time to provide feedback on your stay, Maheswaran. We and incredibly disappointed and sincerely apologize that we were unable to meet and exceed your expectations.

6/10 Okay

Matt

Stayed 2 nights in Apr 2024
Response from Angela M. on Apr 10, 2024
Thank you for taking the time to rate our hotel, Matt. We are disappointed that you did not fully enjoy your stay.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angela M. on Apr 3, 2024
Thank you, Paige! We hope to welcome you back soon!

8/10 Good

Aubrey

Stayed 1 night in Mar 2024
Response from Angela M. on Apr 15, 2024
Thank you for taking the time to rate our hotel, Aubrey!

10/10 Excellent

Ryan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Went to a Wolves game and having the basketball court for my sons to play on was great
Stayed 2 nights in Mar 2024
Response from Angela M. on Mar 27, 2024
Thank you for taking the time to review our hotel, Ryan! We're delighted that you and your sons enjoyed the game and our basketball court. We hope to welcome your family back for the playoffs!

10/10 Excellent

Joseph, Ozark

Stayed 7 nights in Mar 2024
Response from Angela M. on Apr 15, 2024
Thank you for taking the time to rate our hotel, Joseph. We hope to welcome you back soon!

10/10 Excellent

Quintarian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and place to stay. Beds were pretty soft but the blankets were not the best. Expensive but mostly worth it!!!
Stayed 2 nights in Mar 2024
Response from Angela M. on Mar 20, 2024
Thank you for taking the time to review our hotel, Quintarian! We hope to welcome you back soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality even from your Ukrainians workers!!! Everyone was a amazing.
Stayed 1 night in Mar 2024
Response from Angela M. on Mar 13, 2024
Thank you, Brandon!

8/10 Good

Allie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Angela M. on Mar 13, 2024
Thank you for taking the time to review our hotel, Allie.

2/10 Terrible

Monserrate

Stayed 1 night in Mar 2024
Response from Angela M. on Apr 3, 2024
Thank you for taking the time to rate our hotel, Monserrate. We are incredibly disappointed that you did not enjoy your stay.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from Angela M. on Feb 27, 2024
Thank you Elizabeth!

10/10 Excellent

Terrance

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the gym area
Stayed 1 night in Feb 2024
Response from Angela M. on Feb 16, 2024
Thanks Terrance! We're so glad to hear that you enjoyed our StayFit Fitness Center!

8/10 Good

Wendy

Stayed 1 night in Feb 2024
Response from Angela M. on Mar 20, 2024
Thank you for taking the time to rate our hotel, Wendy. We hope to have the opportunity to welcome you back to our hotel soon!

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good customer service
Stayed 2 nights in Feb 2024
Response from Angela M. on Feb 13, 2024
Thank you for taking the time to review our hotel, Emily! We hope to welcome you back soon!

2/10 Terrible

jason

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angela M. on Feb 13, 2024
Thank you for taking the time to review our hotel, Jason. We are incredibly disappointed that we did not exceed your expectations.

8/10 Good

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant ran short on steaks on Friday nite, I recall the same issue a year ago, poor planning for a Friday nite. They did comp a meal for me tho. -:)
Stayed 2 nights in Jan 2024
Response from Angela M. on Jan 26, 2024
Thank you for taking the time to provide feedback on your stay, Jeff. We sincerely apologize for the inconvenience you experienced. I shared your feedback about the quantity of steaks available with our Culinary Team.

10/10 Excellent

Kiera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! I want the same room every time I come. Front desk staff was very pleasant as well.
Stayed 1 night in Dec 2023
Response from Angela M. on Jan 25, 2024
Thanks and we're so glad you enjoyed your stay, Kiera!

10/10 Excellent

Ashley

Response from Angela M. on Jan 22, 2024
Thank you, Ashley!

6/10 Okay

Amelia

Stayed 3 nights in Jan 2024
Response from Angela M. on Jan 22, 2024
Thank you for taking the time to review our hotel, Amelia. We are incredibly disappointed, and sincerely apologize, that you did not enjoy your stay.

4/10 Poor

Mohamed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Angela M. on Jan 22, 2024
Thank you for taking the time to review our hotel, Mohamed. We are incredibly disappointed, and sincerely apologize, that you did not enjoy your stay.

10/10 Excellent

Logan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angela M. on Jan 22, 2024
Thank you, Logan!

10/10 Excellent

chase

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angela M. on Jan 19, 2024
Thanks Chase and we hope to welcome you back to our hotel in the near future!

4/10 Poor

Haley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angela M. on Jan 15, 2024
Thank you for taking the time to review our hotel. We are disappointed, and sincerely apologize, that you did not enjoy your stay.

6/10 Okay

JAMES, RICE LAKE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angela M. on Jan 11, 2024
Thank you for taking the time to review our hotel, James. We are incredibly disappointed that your experience at our hotel did not exceed your expectations. Again, we sincerely apologize.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and walk places. Open interior, spacious areas. Quite rooms. They still have a $75.00 "incidental " charge pending on my card 2 days after check out. This is unsettling.
Stayed 2 nights in Jan 2024
Response from Angela M. on Jan 10, 2024
Thank you for taking the time to review our hotel, Cheryl!

10/10 Excellent

Wanda

Stayed 2 nights in Jan 2024
Response from Angela M. on Jan 9, 2024
Thank you for taking the time to review our hotel, Wanda!

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Angela M. on Jan 8, 2024
Thank you for taking the time to review our hotel, Erika.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that they let us check in a little early and the extra late check out time! Also got a great room!
Stayed 1 night in Jan 2024
Response from Angela M. on Jan 8, 2024
Thank you for taking the time to review our hotel, Christina. We are delighted to hear about your stay and hope to welcome you back to our hotel in the near future!

10/10 Excellent

Drew

Stayed 1 night in Dec 2023
Response from Angela M. on Jan 8, 2024
Thank you, Drew!

2/10 Terrible

James

Stayed 1 night in Dec 2023
Response from Angela M. on Jan 8, 2024
Thank you for taking the time to review our hotel, James. We are disappointed that you did not enjoy your stay at our hotel. If you are able to, please contact our hotel directly and ask to speak with the Manager on Duty to discuss your experience in greater detail. Again, we sincerely apologize that you did not enjoy your stay with us.

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Angela M. on Jan 3, 2024
Thank you, Jessica!

10/10 Excellent

Angela

Stayed 3 nights in Dec 2023
Response from Angela M. on Jan 3, 2024
Thank you, Angela!

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Angela M. on Jan 3, 2024
Thank you, Melissa!

4/10 Poor

Kelvin

Stayed 1 night in Dec 2023
Response from Angela M. on Jan 3, 2024
Thank you for taking the time to review our hotel, Kelvin. We are disappointed, and sincerely apologize, that you did not enjoy your stay.

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angela M. on Jan 3, 2024
Thank you, Mike!

10/10 Excellent

KRISTIN L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
Had a great stay! Staff, room, and breakfast, all great!
Stayed 1 night in Dec 2023
Response from Angela M. on Jan 1, 2024
Thank you for taking the time to review our hotel, Kristin! We are delighted to hear that you enjoyed your stay with us. Happy New Year!

10/10 Excellent

Danelle

Stayed 1 night in Dec 2023
Response from Angela M. on Jan 31, 2024
Thanks Danielle!

8/10 Good

Derrick

Stayed 3 nights in Dec 2023
Response from Angela M. on Jan 1, 2024
Thank you for taking the time to review our hotel and Happy New Year, Derrick!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Angela M. on Jan 31, 2024
Thanks Jason!

8/10 Good

James

Stayed 2 nights in Dec 2023
Response from Angela M. on Jan 16, 2024
Thank you for taking the time to review our hotel, James.

10/10 Excellent

Korday Damon Lee Arntson and Reshad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room in a great location
Stayed 3 nights in Dec 2023
Response from Cheri D. on Dec 28, 2023
Thank you, we hope you enjoyed your stay.

8/10 Good

Amanda

Stayed 1 night in Dec 2023
Response from Cheri D. on Dec 28, 2023
Thank you, we hope you enjoyed your stay.

8/10 Good

Rainer

Stayed 2 nights in Dec 2023
Response from Cheri D. on Dec 28, 2023
Thank you, we hope you enjoyed your stay.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, amenities
The shower only has tepid water so I couldn't take a proper shower. Very disappointing in the morning.
Stayed 1 night in Dec 2023
Response from Cheri D. on Dec 28, 2023
Thank you for letting us know. I have shared your feedback with our Engineering team for review.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cheri D. on Dec 28, 2023
Thank you, we hope you enjoyed your stay.

2/10 Terrible

Micah

Stayed 2 nights in Dec 2023
Response from Angela M. on Jan 8, 2024
Thank you for taking the time to review our hotel, Micah. We are incredibly disappointed that you did not enjoy your stay. If you are willing to discuss your experience with us in greater detail, please contact our hotel directly and ask for the Manager on Duty. Again, we sincerely apologize that you did not enjoy your stay with us.