Ratings based on 1,718 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Eau Claire, WI

Good hotel - close to many attractions

Posted Nov 20, 2017
Pros: Cleanliness, beautiful fixtures, nice athletic club, friendly staff
Cons: Better pillows
Location: Good restaurants, U.S. Bank Stadium
Overall this hotel is very nice! The staff was very friendly. We enjoyed access to the health club (although wish there was a hot tub!) The room was very well appointed and clean. We didn't like the pillows (not very supportive) and the heating fan ran all the time so they room felt very dry. This is a good location close to many attractions!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Stayed for quick night downtown - very comfy room with luxurious bed - always find it irritating to pay for parking but did not have a chance to research local lots nearby - would come back in a heartbeat
5 out of 5
Recommended
for Couples
by A verified traveler from Minneapolis, MN

Grand!

Posted Nov 13, 2017
My husband and I stayed at the Grand on our wedding night. We were looking for a hotel downtown that didn't feel cold and sterile like many hotels today. The Grand's ambience was warm and romantic. From the gorgeous dark wood staircase in the entry to the beautiful crystal chandeliers - it was Grand, indeed! I contacted the hotel prior to our stay to make a few requests. Brandon Nayler, Office Manager responded very quickly to my email and assured me they would have something amazing for us, and did they ever! They went above and beyond my requests. Not only did they put us in an amazing room, but there was also complimentary champagne and chocolate covered strawberries waiting for us. The room was gorgeous! Corner room with floor to ceiling windows and an amazing view. It was very clean and spacious. The king size bed and pillows were very comfortable, and the bathroom was absolutely wonderful with a soaking tub, walk-in shower and separate water closet. From the moment we checked in till the moment we checked out, the entire staff was friendly, courteous, and accommodating. Thank you to the entire staff at the Grand for your hospitality and for making our stay a memorable one! John and Janet
Comment from Hotel Management
Nov 14, 2017 by Brandon, Hotel Management
Good evening John and Janet, Congrats again!! I hope that the twin cities treated you well and so thrilled to hear that your stay was amazing! We wish you both years of happiness together and hope to have you again in the future. Take care, Brandon Front Office Manager
3 out of 5
by A verified traveler

Posted Nov 1, 2017
The king size bed has GIANT bed posts, and I hit my leg on both sides and have the most gnarly bruises!
Comment from Hotel Management
Nov 7, 2017 by Brandon, Hotel Management
Good morning, My sincerest apologies on the our 4 poster beds as it is never our intention to cause any bruises. We hope to have you again with us in the future and of course without the posts so it can be more comfortable for you. Take care, Brandon Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Villanova PA

very convenient downtown location

Posted Oct 2, 2017
Pros: see above
Location: walking distrance to transit, some restaurants. Will be more when Nicolette Mall reopens
great location. Wonderful staff and amenities. Only downside was that Nicolette Mall was under renovation, otherwise would have been walking distance to pretty much everything including dining, shopping, transit
Comment from Hotel Management
Oct 15, 2017 by Brandon, Hotel Management
Good evening Rich, I am glad to hear that you enjoyed your stay with our hotel. We hope that the twin cities treated you well. All the best, Brandon Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary weekend

Posted Sep 24, 2017
We celebrated our 9th anniversary weekend here. The hotel was comfortable and warm. We ordered breakfast and they met our unique requests flawlessly. We reserved a luxury suite and were cut off multiple times at check in when the staff kept responding to requests of other guests; she also failed to get our car valeted. We ended up finding street parking for free. Overall, it was a great experience for our 9th anniversary.
Comment from Hotel Management
Sep 24, 2017 by Brandon, Hotel Management
Good morning, Thank you for providing feedback of your recent experience with us. Happy belated 9th anniversary and hope to see you again in the future. Take care, Brandon Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison WI

Great boutique hotel experience!

Posted Sep 14, 2017
We stayed at the Kimpton downtown Minneapolis for the U2 concert. It was a great location, within walking distance to restaurants and either the Target center or US Bank stadium. The rooms were clean and comfortable. And the staff was welcoming and friendly.
Comment from Hotel Management
Sep 18, 2017 by Brandon, Hotel Management
Good evening Lisa, I hope you had a blast at the U2 concert. I am pleased to hear that the staff were able to take care of your during your stay. We love familiar faces and hope to have you with us again in the future. Take care, Brandon Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Fargo, ND

Nice boutique hotel near USBank stadium and close

Posted Sep 10, 2017
We really enjoyed staying at this hotel, the room was nice, comfortable and big. There was no view as we were looking right into the next office building and the only negative was the tub seemed older and chipped, would have been nice to have a walk in shower.
Comment from Hotel Management
Sep 11, 2017 by Brandon, Hotel Management
Good evening, Thank you for providing us with feedback on your recent experience. We love hearing you liked the size of the room and the next time you are with us, ask for a King Premier room as all of those have walk-in showers and deep soaking tubs. Take care, Brandon Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philly

Great hotel in the city

Posted Sep 3, 2017
This hotel has all the grandeur of a old hotel but modern and spacious. The staff was very friendly, if I ever visit Minneapolis again I will definitely return to this hotel
Comment from Hotel Management
Sep 7, 2017 by Brandon, Hotel Management
Good morning S, We hope that Minneapolis treated you well and were honored to host you for your lodging needs. I am glad to hear that you enjoyed our property and thrilled to hear that we would have another opportunity to have you stay with us. Take care, Brandon Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton, canada

great location, close to sports venues, resturants

Posted Aug 23, 2017
Cons: better access to fitness facility would be great
great stay, friendly and very helpful staff and clean comfortable room. No parking on site but lots close by. Fitness facility has limited hours
Comment from Hotel Management
Aug 25, 2017 by Brandon, Hotel Management
Good morning, Thank you for the wonderful feedback! We hope to have you with us again on your next adventure to Minneapolis. Take care, Brandon Front Office Manager