Ratings based on 1,433 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from regina sk

Great hotel

Posted Jan 8, 2018
Great hotel however would have appreciated to know about how expensive parking would be. Wasn’t expecting $36 / night.
Comment from Hotel Management
Jan 8, 2018 by Sales & Marketing Coordinator, Hotel Management
Thank you so much for your feedback, Jasmine! It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. I have gone ahead and shared the response to the team and we appreciate the kind words. Thank you for choosing us as your home away from home. Be well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Beautiful Hotel

Posted Jan 7, 2018
The hotel was stunning, the staff were friendly, the room was large and extremely comfortable. The pinky downfall was the Jacuzzi, it had to way to chlorine in it and was all stsinless steele which was a bit odd. I would absolutely stay here again
Comment from Hotel Management
Jan 8, 2018 by Sales & Marketing Coordinator, Hotel Management
Thank you so much for your recent stay and the wonderful review of your experience at the Westin Minneapolis, Madison! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff that provides such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thank you for making us your home away from home and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Very nice experience

Posted Jan 6, 2018
Pros: Everything
Cons: nothing
Location: Freezing outside stayed close to hotel
When I checked in at 8pm, on the 30th , very professional and friendly lady, dont remember her name
Comment from Hotel Management
Jan 8, 2018 by Sales & Marketing Coordinator, Hotel Management
Thank you so much for your recent stay and the wonderful review of your experience at the Westin Minneapolis! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff that provides such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thank you for making us your home away from home and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
The staff was very helpful and the room was gorgeous! Will definitely be coming back
Comment from Hotel Management
Dec 11, 2017 by Prescilla X, Hotel Management
Thank you so much for your recent stay and 5 star review of your experience at the Westin Minneapolis! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff that provides such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thank you for making us your home away from home and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Downtown Minneapolis Visit

Posted Dec 5, 2017
Pros: Clean, modern hotel. Great location. Lots of amenities
Cons: Hot water in the shower. Water gets cold quickly.
Location: The location is right downtown so there are lots of entertainment options, eating establishments, and shopping.
We had a wonderful time visiting downtown Minneapolis. The hotel is in a great location in close proximity to lots of eateries, entertainment, and not far from the stadium. The hotel is very well appointed, clean, and the staff is fantastic! I will certainly make a point to stay here again for my next Minneapolis visit!
Comment from Hotel Management
Dec 6, 2017 by Prescilla X, Hotel Management
Thank you so much for your recent stay and 5 star review of your experience at the Westin Minneapolis, Reggie! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff that provides such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thank you for making us your home away from home and we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Very Nice Hotel

Posted Nov 19, 2017
Beautiful hotel i would stay their anytime i am in the cities .... Great staff very helpful
Comment from Hotel Management
Nov 27, 2017 by Prescilla X, Hotel Management
Thank you so much for your recent stay and 5 star review of your experience at the Westin Minneapolis! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff that provides such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thank you for making us your home away from home and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great option! A real re-treat!

Posted Nov 13, 2017
Beautifully restored historic building in downtown Minneapolis. Rooms were sumptuous...lovely amenities. Perfect for business or staycation.
Comment from Hotel Management
Nov 13, 2017 by Prescilla X, Hotel Management
Thank you so much for your recent stay and 5 star review of your experience at the Westin Minneapolis! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff that provides such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thank you for making us your home away from home and we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Nice Hotel

Posted Nov 6, 2017
Pros: Very clean rooms, good food in the restaurant.
Location: Downtown Minneapolis has very a very rich theater, art and dining heritage
Our room was very nice, but the layout was odd. It appeared the hotel took a regular room and made it into an "executive" room by adding a desk just inside the front door. It was ok, but seemed to be an afterthought. The room was a bit cramped with a chair that did nothing but get in the way. The restaurant had good food, but the service was spotty. Having to ask for a drink menu is not something you typically encounter in a hotel of this class, and it was not very busy. All in all, a pleasant stay. Interesting, with it being a former bank, but I don't think we would rush to stay there again.
Comment from Hotel Management
Nov 7, 2017 by Prescilla , Hotel Management
Thank you so much for your valuable feedback, Craig! We appreciate the time it took to let us know how we may improve in our hotel. I would like to begin by sincerely apologizing for the experience you faced. Please note that we have listened to the points you listed, and have made the necessary changes in order to ensure a true Westin-leveled experience for our next guest. We hope this stay will not be your last, and that we can be your chosen hotel for your next Minneapolis getaway.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eagan, MN

Relaxing weekend

Posted Nov 5, 2017
We had a perfect weekend stay at the Westin. Our suite was comfortable and quiet. Service was top notch from all employees including a text message prior to check in to ask if we had any additional needs. Bar area is fantastic in a gorgeous room. Liked the price we got on Expedia.
Comment from Hotel Management
Nov 13, 2017 by Prescilla X, Hotel Management
Thank you so much for your recent stay and 5 star review of your experience at the Westin Minneapolis! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff that provides such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thank you for making us your home away from home and we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Only knock is that there were only a few HD channels on the TV.
Comment from Hotel Management
Nov 3, 2017 by Prescilla, Hotel Management
Thank you so much for your feedback! It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. I have gone ahead and shared the response to the team and we appreciate the kind words. Thank you for choosing us as your home away from home. Be well.