Ratings based on 13 Verified Reviews

3.8 out of 5
62% of guests recommend
4.5 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Weekend Stay

Posted Oct 3, 2017
Weekend stay in Montreal. Hotel is in great location, friendly staff very helpful. Only thing that I didn't like is no free wi fi in room. That's something every fairmont I've stayed charges. In general, not sure why they feel necessary to do that.
Comment from Hotel Management
Oct 10, 2017 by Manager, Hotel Management
Dear Rich - Thank you for taking the time to rate your recent visit. We're glad to see you thoroughly enjoyed your experience, especially the great central location of the hotel and the friendly service offered by all the colleagues. This being said, we’re sorry to hear the team didn’t provide you with all the information during your stay regarding the different options available for the internet access in your guest room. We hope to have the pleasure of welcoming you again soon. Best regards.
1 out of 5
by A verified traveler

Poor service

Posted Sep 29, 2017
Charged twice. Hotel unwilling to help. Still waiting for refund a week later.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great location, close to everything

Posted Sep 26, 2017
Stayed for a birthday weekend. Enjoyed dining, drinks and a quiet respite. Nice spa. Pleasant and accommodating staff.
Comment from Hotel Management
Oct 10, 2017 by Manager , Hotel Management
Dear B - Thank you so much for sharing such great feedback further to your visit. We're delighted you very much enjoyed your stay and your culinary experience. We're glad to have been part of this birthday weekend and we hope to have an opportunity to welcome you back soon. Warm regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa ontario

Close to the train.

Posted Sep 15, 2017
overall we liked it. It's near the train station We did not need a taxi.
Comment from Hotel Management
Sep 16, 2017 by Fairmont The Queen Elizabeth, Hotel Management
Dear Sylvie, Thank you for taking the time to share your feedback with us. We're glad to know you enjoyed your overall visit and especially the great central location of the hotel. The train station located an elevator away from the lobby is indeed very convenient for our guests. We hope to welcome you back soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Very helpful staff. Love the new look. Only complaint is spotty internet connection and very dry pancakes at buffet breakfast
Comment from Hotel Management
Sep 16, 2017 by Fairmont The Queen Elizabeth, Hotel Management
Dear Guest - we're glad to know you enjoyed this visit, especially the helpfulness of the colleagues and the new look of the hotel! That said I'm sorry to hear about the challenges with the internet connection and please know your comment was shared with our IT team to investigate. We have also shared your comment regarding the pancakes with our Executive Chef for a follow up with his team and we appreciate you bringing this to our attention. We hope to welcome you back in the future. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Central hotel with great staff.

Posted Sep 8, 2017
Staff were very friendly and helpful. The rooms We're clean and comfortable. All the major Sights were within walking distance. Thank you.
Comment from Hotel Management
Sep 16, 2017 by Fairmont The Queen Elizabeth, Hotel Management
Dear Guest - We appreciate you taking a moment to share your feedback with us. We're glad to know you very much enjoyed your visit, especially the friendliness and helpfulness of all the colleagues and the cleanliness of your guest rooms. We hope to have the pleasure of welcoming you again in the future. Warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Concierge

Posted Sep 5, 2017
She was so kind and instruct us never restaurant in Montreal. She was also trying to make a reservation for us. Three restaurants were fully booked but she never gave up and finally could find one table for us in some restaurant. We went to that restaurant in old town. We enjoyed very much! Thank you for your effort and kindness.
Comment from Hotel Management
Sep 16, 2017 by Fairmont The Queen Elizabeth, Hotel Management
Dear Ken, Thank you for taking the time to share your feedback with us further to your visit. We're thrilled to hear our concierge offered you such great service. Please know your comments have been shared with the team and with the Director of Front Office. We look forward to welcoming you back. Kind regards,
3 out of 5
by A verified traveler from @toronto

not worth the money

Posted Sep 4, 2017
Pros: The lobby was grand.
Cons: Room size . Warmth of employees.
stayed in peak season ! for room with two queen size beds a mini bar and a small desk with room just enough to turn around! totally underwhelmed with room and the experience . They also charge for wifi and a crazy rate for overnight parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Beautifully renovated

Posted Sep 4, 2017
Lovely hotel in the heart of downtown Montreal. Beautifully renovated. Staff were excellent. The breakfast in the restaurant was lovely. We stayed on a particularly wet weekend, but we were able to access the shops (eg Eaton Center) through the tunnels and didn't have to go outside at all. Definitely highly recommend.
Comment from Hotel Management
Sep 16, 2017 by Fairmont The Queen Elizabeth, Hotel Management
Dear Kym, Thank you so much for taking a moment to share your comments with us. We're very happy to know you very much enjoyed your visit and the new design of the hotel. We're glad the central location of the hotel and its connection to the underground city was convenient for you. We hope to have the opportunity to welcome you again in the future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from kamloops, bc

Amazingly helpful staff

Posted Aug 18, 2017
The staff helped us at every turn! The hotel was centrally located, the staff helped us find lovely restaurants and suggested interesting museums. They even offered to take our luggage to the train station. The newly appointed rooms were comfortable and the pool area was clean.
Comment from Hotel Management
Aug 19, 2017 by Marilyn, Hotel Management
Dear Jennifer, We're delighted you thoroughly enjoyed your stay at Fairmont The Queen Elizabeth. The entire team is dedicated to providing each guest with a memorable experience and we're glad they did so. We look forward to having the pleasure of welcoming you again. Warm regards