Ratings based on 369 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Price and location

Posted Nov 30, 2017
Pros: Location was the best.
Cons: Customer service of staff in the restaurant and the front desk and rugs in the bedroom were a bit worn out
Location: Close to many attactions
Had a good experience at this hotel. Housekeeping staff was excellent.
Comment from Hotel Management
Dec 7, 2017 by Andrea Germain, Hotel Management
Dear Orquidea, Thank you for taking the time to post your experience from your last stay with us! This lets us know exactly what are guests are saying and helps us improve in every way possible! We are sorry to hear that you did not enjoy the service from the Restaurant and the Front Desk. This is very disappointing as we take this matter very seriously. We hope that you do not judge us solely on this experience and allow us to better serve you in the future. Sincerely, Andrea Germain Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay near everything

Posted Nov 24, 2017
This hotel is well located, across the street from a metro station, few steps from the Basilica, near the old port and Complexe Desjardins. The hotel was clean and the staff, pleasant.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
Conveniently located 200m from Metro. Rooms were well stocked and beds were comfy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

In Chinatown and close to Old Montreal

Posted Nov 21, 2017
Approx. 10-minute cab ride to and from Via rail station. Check-in, check-out was quick and easy. Proximity to St. Catherine and Old Montreal was convenient. Metro station across the street. Would stay again.
Comment from Hotel Management
Nov 27, 2017 by Andrea Germain, Hotel Management
Thank you Bickells for this beautiful recommendation! We are indeed located in the perfect location to take advantage of most of the city`s main attractions! In hopes to accommodate you again soon! Andrea Germain Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from brantford, ontario

Central. Peaceful. Comfy!

Posted Nov 21, 2017
I stayed at this location a few years ago, and I’ve alwahs raved about the location and the beauty of its design. I can assure you, it’s worth the extra to gets room with a balcony, because the view stunning, and breeze feels great! The staff was fantastic!
Comment from Hotel Management
Nov 27, 2017 by Andrea Germain, Hotel Management
Thank you for the beautiful picture Lawrence! It is indeed breath taking! In hopes to host you again soon! Andrea Germain Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Great hotel, close to St. Laurent and Old Montreal. Some sketchy parts not too far but Montreal is so pleasant, there are no issues. About a 20 minute walk to the Bell Centre.
Comment from Hotel Management
Nov 27, 2017 by Andrea Germain, Hotel Management
Thank you for taking the time to share your feedback with the online world! We are so happy that you enjoyed our convenient location! In hopes to see you again soon! Andrea Germain Front Office Manager
3 out of 5
by A verified traveler

Posted Nov 16, 2017
This hotel took $50 from my credit card,they did not return the money back, this is stealing
Comment from Hotel Management
Nov 19, 2017 by Andrea Germain, Hotel Management
Dear Guest, I apologize for the inconvenience that you experienced in regards to your $50. Please allow me to assure you that we, as well as all other major hotel brands, must take a $50 per night pre-authorization hold for a security deposit on all guests credit cards in the occasion that there are incidental charges that may occur on your invoice. Please know that this hold is released 5 to 7 business days after your departure date. Please contact the hotel directly if you are still seeing the hold on your card after this time. Once again, I apologize for any inconvenience that this may cause you. Sincerely, Andrea Germain
3 out of 5
Recommended
for Other
by A verified traveler from Bangkok

It wasn't as good as expected.

Posted Nov 13, 2017
Pros: Close to downtown.
Cons: Please maintain the Holiday In standard.
I have stayed in other Holiday In and expected the same standard. This one is way lower standard. You have to pay for your parking, a bottle of water is 3$. They don't have a bottle of water complimentary in HOLIDAY IN. I was like....hummmm. I would like to donate 1000 cases of drinking water. (MAY BE) they don't have fridge and microwave. no sleeping gown, no sleepers, no tooth brush and tooth paste.
Comment from Hotel Management
Nov 19, 2017 by Andrea Germain , Hotel Management
Dear Kedar, Thank you for taking the time to write us and express your comments in regards to your recent stay. Please note that all downtown hotels have a parking fee as we offer a secure underground heated lot. We do have fridges, tooth brushes and tooth paste always available upon request by dialing 0. We apologize if we did not fulfill your standards this time but we hope to have the opportunity to do so in the future. Sincerely, Andrea Germain
5 out of 5
Recommended
for Everyone
by A verified traveler from lancaster pa

Posted Nov 7, 2017
Pros: location beautiful hotel great lobby Walk out the front door go left and you are in old Montréal go right and you're in Chinatown.
Cons: bar & resturant
not impressed with hotel Bar or breakfast buffet Pierre,at the front desk was outstanding.His directions and recommendations were spot on.He was extremely helpful and cometent in all he did for us.
Comment from Hotel Management
Nov 19, 2017 by Andrea Germain , Hotel Management
Dear Bil, Thank you for your review and for choosing to stay with us on your recent trip! Pierre is indeed a star and we are so grateful that you appreciated his service and took the time to recognize him on your social review. This is very important to us and means allot to him as well! Please know that we are currently changing our breakfast variety to offer our loyal guests more options. We hope that you will return to see us soon and give us your feedback on this! Sincerely, Andrea Germain
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE CENTRAL HOTEL ON EDGE OF CHINATOWN AND A FEW

Posted Nov 6, 2017
Pros: QUIET
Cons: NOTHING
Location: ON EDGE OF CHINATOWN AND A FEW STEPS FROM THE OLD TOWN.15 MINUTES WALK FROM CENTRAL STTION.
CENTRAL ,QUIET , WALL TO WALL CARPET IN HALLWAYS AND ROOMS.HELPFUL STAFF.
Comment from Hotel Management
Nov 27, 2017 by Andrea Germain, Hotel Management
Thank you for your review! We are so very happy that you enjoyed our convenient location as well as our renovated product. In hopes to accommodate you again soon. Sincerely Andrea Germain