Ratings based on 1,270 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 23, 2017
Great hotel , great location , excellent staff . I totally recommend this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Upscale hotel in downtown business district

Posted Aug 21, 2017
Pros: Suite layout, blackout curtains, friendly staff
Cons: The swimming pool and hot tub have a lot of rules and were more geared toward a quiet spa experience (not so great for a kid)
Location: Close to the mainstream shopping district and many restaurants. Access to green and orange metro lines.
We really enjoyed this quality hotel in the downtown business district. The staff was very pleasant and helpful and the suite was spacious and very comfortable. We appreciated the insulated windows (no traffic sound) and the blackout curtains.
1 out of 5
by A verified traveler from Toronto

Nice location

Posted Aug 21, 2017
Limited in room climate control, noisy bath fan, noisiest downtown hotel ever Indifferent staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Nh

Excellent location,would return next time.

Posted Aug 19, 2017
Awesome time in Montreal,great location Will definitely return next year. Was there for the F1 in June and liked so much we returned in August. Already looking to book for 2018 F1
Comment from Hotel Management
Aug 19, 2017 by Reservations, Hotel Management
Thank you so much for your feedback. It is our mission to make your stay the greatest at Hotel Le Crystal. Looking forward to seeing you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Beautiful, modern hotel with great service

Posted Aug 15, 2017
4 day couples trip to Montreal for leisure. The hotel is all comfort with modern touches. Located between old Montreal and downtown so in any direction you can walk 1-2 miles and your somewhere U want to be. This Is a VIP oN Expedia and we were upgraded to the most amazing suite. There is a kitchenette, dining table/chairs so u have the comforts of home. Customer service/concierge was top! We also enjoyed the terrace jacuzzi, gym and sauna at the end of our days. No downsides to this gem.
Comment from Hotel Management
Aug 21, 2017 by Reservations, Hotel Management
Thank you so much for your feedback. We really appreciate that. Please let us know if you have any special requests fr your upcoming stay. We will be more than happy to assist you. Looking forward to seeing you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
Amazing👍👍👍 huge rooms and nice pool👍👍👍 very clean and friendly staff👍👍👍
Comment from Hotel Management
Aug 14, 2017 by Mathieu Gagné, Hotel Management
Good morning, Thank you for your comment and for taking the time. Really glad you enjoyed your stay with us! See you soon. Sincerely, Mathieu Gagné Reservations
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus OH

First time in Montreal

Posted Aug 8, 2017
Pros: Location, room, pool, bar, restaurant,staff, check-in and check-out process, concierge, etc.
Cons: Nothing
Location: It is close to the streets that have the best shops so it is a perfect location.
The hotel was in a perfect location for our exploration of this marvelous city. Staff were helpful and friendly. The room was fabulous. We enjoyed the pool, the bar and restaurant. We would stay here again!
Comment from Hotel Management
Aug 14, 2017 by Mathieu Gagné, Hotel Management
Good morning, Thank you for your comment and for taking the time. Really glad you enjoyed your stay with us! See you soon. Sincerely, Mathieu Gagné Reservations
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

The perfect hotel

Posted Jul 25, 2017
Pros: Everything.
If you aren't happy with a hotel like this, nothing will satisfy you. First class all around - couldn't ask for more.
Comment from Hotel Management
Aug 14, 2017 by Mathieu Gagné, Hotel Management
Good morning, Thank you for your comment and for taking the time. Really glad you enjoyed your stay with us! See you soon. Sincerely, Mathieu Gagné Reservations
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Excellent hotel in the center of Montreal

Posted Jul 21, 2017
Pros: Location...helpful staff.
Cons: Two burner cook top in suite not operational in kitchenette.
Location: Lots of restaurants, nearby supermarket, walking distance to major underground shopping center with tons of shops
Our family of 4 had a really enjoyable stay at this hotel. It is centrally located, very clean, modern and super helpful staff. I must mention the most amazing front desk staff Leila. The tour we had booked with Viator did not show to pick us up as we expected, so our day trip would not have been possible had it not been for Leila. By the time we realized the tour had left, all other tours had already departed. Leila was truly wonderful. She checked and rechecked for us and finally got us booked on a bus and return train so we were able to take our day trip to Quebec. Her professionalism was outstanding. Very calm dedicated and focused young lady. The hotel truly has an asset with this staff.
Comment from Hotel Management
Aug 14, 2017 by Mathieu Gagné, Hotel Management
Good morning, Thank you for your comment and for taking the time. Really glad you enjoyed your stay with us! I did pass on your good words to Leila. We know she is a real asset to the morning team! See you soon. Sincerely, Mathieu Gagné Reservations
5 out of 5
Recommended
for Everyone
by A verified traveler

Best contemporary hotel in Montreal

Posted Jul 16, 2017
Not too big but big enough, extremely clean and spacious rooms, best washrooms and shower, great beds, nice pool for family, highly recommended. Way better than Westin/Sheraton!
Comment from Hotel Management
Aug 14, 2017 by Mathieu Gagné, Hotel Management
Good morning, Thank you for your comment and for taking the time. Really glad you enjoyed your stay with us! See you soon. Sincerely, Mathieu Gagné Reservations