Ratings based on 2,233 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Victoria BC

Very Central Location

Posted Sep 17, 2017
Pros: Room size, decor, bathroom, huge shower, lots of natural light everywhere, very quiet at night
This property beautifully marries the best of classic hotel decor with modern amenities. We've stayed in downtown Montreal at other properties nearby, but this one is by far our favourite. We already plan to stay again when we return next year. The room was tastefully appointed and we had time to try the pool. The cozy feel of the pool and the fact that it's 'tropical' warm was really welcome and relaxing after a long day about town. Montreal is one of our favourite cities and this hotel certainly exemplifies the culture and class of a great city. We also had dinner at l'Aromate, the restaurant on the main floor. The food was delicious and nicely presented. We will eat there again as well.
Comment from Hotel Management
Sep 19, 2017 by Lucie M, Hotel Management
Dear Eve, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again next year! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from BC, Canada

Absolutely wonderful place to stay in Montreal

Posted Sep 17, 2017
We had a wonderful stay at this hotel and have absolutely nothing to complain about! The staff were outstanding from the moment we arrived until our departure. The room was very spacious, clean and comfortable. We travel a lot and this hotel definitely has great value for what you pay in my opinion. The pool was small but what we expected from the photos. It is a very nice temperature and was perfect for a dip after a long day of walking through Montreal. We would absolutely stay at this hotel again and recommend it to family and friends. Thanks for the great stay!!
Comment from Hotel Management
Sep 17, 2017 by Lucie M, Hotel Management
Dear Kristen, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

New Standard for Service and Hospitality

Posted Sep 16, 2017
Pros: Clean, beautiful clean rooms, friendly bilingual staff.
Location: St. Catherines street is very close and it works nicely for the jazz festival which I attend regularly.
I have stayed her on 4-5 occasions and it always makes my Montreal stay superb. Great staff, wonderful room, terrific restaurant and great location for all my Montreal jaunts.
Comment from Hotel Management
Sep 16, 2017 by Lucie M, Hotel Management
Dear SP, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Ontario Canads

More than a stay. A new hotel experience

Posted Sep 16, 2017
Highly recommended. Great location offering easy walking access to everything imaginable. Engaging front reception staff and the curb side welcome was inviting. Evening turn down with chocolate mints nestled in the bed and heavenly background music triggered sweet dreams of delight.
Comment from Hotel Management
Sep 16, 2017 by Lucie M, Hotel Management
Dear Allan, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice locations

Posted Sep 14, 2017
Great service n Location for few night in town Will book again
Comment from Hotel Management
Sep 19, 2017 by Lucie M, Hotel Management
Dear Anonymous, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto, ON

Perfect boutique hotel in heart of downtown!

Posted Sep 11, 2017
Spacious rooms, comfortable beds and clean bathrooms & linens. Short term stay was perfect, no problems whatsoever. Staff were friendly and showed a high degree of respect to us as customers (holding open door, frequent salutations, etc...). Located above Peel Metro station, it is in a central location, and walking distance of all downtown attractions, shopping, food, and nightlife. Not on a busy street, offering a peaceful sleep at night (no noise). No problems for check-in, check-out; minibar has space for a few personal items to be refrigerated; rooms offer complimentary coffee Suggestions to Management: either the TV set or cable/satellite connection needs to be fixed as channels had static; consider upgrading toiletry products, switch air fresheners to something lighter (or skip altogether).
Comment from Hotel Management
Sep 12, 2017 by Lucie M, Hotel Management
Dear Malik C, Thank you for taking the time to share your great experience with the trip advisor community. We are thrilled to read about how much you enjoyed your visit with us. We try our best to make sure all of our guests have a unique and great stay with us and we're glad we met your expectations. We pride ourselves in customer service, and we're so happy to read that our staff impressed you during your time with us and they delivered on the personalized service we strive to offer to all our guests, we'll gladly pass on your kind words to them directly. We would like to thank you for your constructive comments. We will verify our TV connection with our maintenance departement and advise our upper management about toiletry products and air freshner. Thank you again, and we look forward to your next visit with us. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Sep 9, 2017
Very central to everything. Well kept and clean. Nice looking hotel.
Comment from Hotel Management
Sep 9, 2017 by Rossella, Hotel Management
Dear Guest, Thank you for your valuable feedback. We are very pleased to read that you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, California

Posted Sep 8, 2017
We had a wonderful experience in this hotel. It's our first time in Montreal and the proximity of the hotel helped a lot in exploring the beauty of Montreal! Staff was very helpful, warm and welcoming. Our room was clean and comfortable. We will definitely stay here again.
Comment from Hotel Management
Sep 8, 2017 by Lucie M, Hotel Management
Dear Maria, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

One excellent hotel

Posted Sep 4, 2017
From start to finish we enjoyed our stay. The staff made us feel welcome each time we entered or left the hotel. The room was as immaculate as it was attractive. The bed was so comfortable we inquired as to the manufacturer and model. If I nitpicked, we called the front desk stating that we were checking out in 10 minutes and asked them to have our car available. The car was there but our bill was not. No big deal. A little more serious, the valet took our luggage to the car but, despite the rain, did not escort us umbrella in hand. I know where I'll stay next time I am in Montreal.
Comment from Hotel Management
Sep 8, 2017 by Lucie M, Hotel Management
Dear Bernie, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
3 out of 5
by A verified traveler from Toronto

Great location,Bell boys are excellent.front desk

Posted Aug 31, 2017
Cons: Alot
Fire alarm kept going on it was extremely loud and annoying,took forever for them to shut off. Bed sheets where dirty,asked the to be changed,there was no house keeping staff so the electrician was sent up and we changed the sheets together.Front desk did not care about either incident when mentioned and no manager was available either.swimming pool pictures very deceptive ,pool extremely small felt more like a bathtub.Love Montreal,will stay at Bonaventure next time.
Comment from Hotel Management
Sep 3, 2017 by Juliette Frontdesk, Hotel Management
Good afternoon Sara, Thank you so much for sharing your experience with the expedia community. I am saddened that the service you received from our Front Desk staff was not up to the standard service we strive to offer. For the cleanliness & sanitization of our bedrooms, it's very important to us. We work closely with our housekeeping department to make sure that all our bedrooms are inspected and cleaned properly for each of our guests. I will definitely follow up with the department to see what went wrong throughout your stay, and to make sure the housekeeping team maintains our standards so our guests do not feel like the department is lacking consistency. The great majority of our guests leave with a very positive memory of their stay; it seems we dropped the ball on your occasion. On behalf of everyone at our establishment, we would like to apologize for not meeting your expectations during your stay. Thanks again for choosing Le St-Martin, and we look forward to welcoming you again soon.