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Reviews of The Ritz-Carlton, Montréal

5 out of 5
The Ritz-Carlton, Montréal
1228 Sherbrooke Street West, Montreal, QC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 357 out of 397 reviews" "
Rating 8 - Good. 28 out of 397 reviews" "
Rating 6 - Okay. 7 out of 397 reviews" "
Rating 4 - Poor. 3 out of 397 reviews" "
Rating 2 - Terrible. 2 out of 397 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

PARWESH

Very limited food options
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality. A hotel well worth experiencing.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the doorman to the cleaning staff. Everyone was so friendly and accommodating even with our French Bulldog in tow. Would highly recommend !!
Stayed 2 nights in Feb 2024

10/10 Excellent

Ping, Oakville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service is standing out comparing to others.
Stayed 3 nights in Feb 2024

10/10 Excellent

MERIC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Feb 2024

10/10 Excellent

Danxi

Stayed 2 nights in Feb 2024

10/10 Excellent

David Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

John, Orange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Extremely polite, friendly and attentive.
Stayed 2 nights in Feb 2024

10/10 Excellent

Matthew Michael, Reading

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic beauty and elegance. Staff incredibly friendly and helpful. Highly recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ching

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Ritz. Everything was great especially the customer service, top notch! The only thing is that you should call 15min ahead if you have valet parking. Other than that, all is fab.
Stayed 1 night in Dec 2023
Response from Raphael Morello on Jan 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Incredible property with incredible staff in a great location in Montreal. Will be back.
Stayed 4 nights in Nov 2023

10/10 Excellent

Layley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury at its best. The bathroom was immaculate. Service from parking attendant, receptionist , housekeeping was impeccable. 5 minutes after we settled In, someone knocked on our door and the Ritz sent us wine and charcuterie as a welcome gift. We will be back!
Stayed 3 nights in Nov 2023

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best Ritz in which I have ever stayed. Kudos to everyone who works at this iconic hotel in downtown Montreal who made my two days in Montreal memorable. And an extra worthy mention of sommelier Gilbert whose expertise of fine French wines made my lunch the best one I have had in a while!
Stayed 2 nights in Nov 2023

10/10 Excellent

MARK

Stayed 1 night in Nov 2023

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Ritz is a fantastic hotel. From the moment I arrived the staff made me feel at home. I drove from NYC and was immediately met by the valet to assist with my car and the luggage. When I arrived at my room there was a handwritten note welcoming us along with cookies. I came in to see the Pink concert( which I walked to from the hotel) and spent three wonderful nights. They have two restaurants in the lobby. One a very upscale French restaurant the other more relaxed. I found both excellent. The location of the hotel is perfect with several wonderful restaurants in near proximity if you want to venture outside of the hotel for options. Also shopping glamour within a couple blocks. The hotel has an excellent Spa and a gym which while adequate could use a refresh. There is also a pool and sun deck on the roof. In conclusion a fantastic hotel with a wonderful staff. Highly recommend!!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!
What a wonderful hotel.....super hotel, great food, nice location, awesome staff. The Ritz-Carlton Montreal is so welcoming, and the services are premier level. Old world charm and elegance. We will be back again!
Stayed 2 nights in Nov 2023

8/10 Good

Mishaal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was comfortable, staff was extremely amazing and good amenities. I think they need to dial down their price even if it is a ritz. They need to improve the tea quality even in the tea room. Tea room scone were below standards, but ambiance was nice. I struggled to have my morning tea which was disappointing. If you are a swimmer, the pool is short barely 10 m so will slow you down with all the turns. Sauna was great and cozy. Breakfast at Maison Boulud was good but overpriced and no good tea so had to have a latte.
Stayed 7 nights in Oct 2023

10/10 Excellent

Nicholas

Best Ritz we have ever stayed at! Unbelievably exceptional service.
Stayed 2 nights in Oct 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Oct 28, 2023
Thank you!

10/10 Excellent

MARK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 1 night in Oct 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Oct 28, 2023
Thank you!

10/10 Excellent

Ariel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very personal experience
Stayed 1 night in Oct 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Oct 28, 2023
Thank you!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as usual. Great service. See you again in 24
Stayed 2 nights in Sep 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Oct 3, 2023
Thank you for your great feedback.

10/10 Excellent

Louis-Philippe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in Sep 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Sep 20, 2023
Thank you for your comments. We appreciate your feedback.

10/10 Excellent

Alexis

Stayed 3 nights in Sep 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Oct 9, 2023
Merci pour vos bons commentaires.

10/10 Excellent

Graham

Liked: Cleanliness, property conditions & facilities
Great beds , linens and bathroom ; three of the things that we find Iimportant., as the dining room was not open in the evening we ate out but breakfast was more than acceptable.
Stayed 1 night in Sep 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Sep 13, 2023
Thank you for your feedback. We appreciate your patronage.

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Sep 13, 2023
Thank you for your feedback. We appreciate your patronage.

8/10 Good

ESRA

Stayed 4 nights in Aug 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Sep 13, 2023
Thank you for your score. We appreciate your patronage.

10/10 Excellent

Aya

Liked: Cleanliness, amenities, property conditions & facilities
During my stay, I discovered that this is the first, ORIGINAL Ritz-Carlton! Everything about the property is exquisite, from the original chandeliers from 1912 to their high tea time at their beautiful lobby lounge- loved it all! The service is also impeccable! House keeping spoiled me with a birthday cake as well as fresh flowers, and Antonio and his team took amazing care of my 4-year old son and me. It’s walking distance to all of the cool spots in downtown Montreal, but away from the noise so location is perfect.
Stayed 2 nights in Jul 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Jul 5, 2023
Thank you very much for such great feedback. I will share your kind words to the team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Best in Montreal
Great hotel, we stayed at the signature room, very spacious and clean , they cleaned the room twice a day. Front desk very friendly. We also booked a reservation for the tea time ,great experience… Highly recommend
Stayed 4 nights in Jun 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Jul 5, 2023
Thank you for such great feedback

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Suberpe treatments. Ritz-Carlton really feels like a Royal Experience.
Stayed 1 night in Jul 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Jul 4, 2023
We are delighted that you enjoyed your stay with us. Thank you again for choosing Ritz-Carlton Montreal as destination.

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Jul 4, 2023
Thank you for your fedback. We appreciate. It was a pleasure to have you at the Ritz-Carlton Montreal

10/10 Excellent

HENGCHAO, Jamaica

Stayed 2 nights in Jun 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Jun 30, 2023
merci d'avoir répondu au sondage

10/10 Excellent

Monica

Stayed 2 nights in Jun 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Jun 26, 2023
Merci pour vos bons commentaires.

10/10 Excellent

Corinne

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in May 2023
Response from Louis-Philippe Talbot - directeur de l'hébergement on Jun 5, 2023
Thank you for your feedback.

10/10 Excellent

Suresh

Liked: Cleanliness, room comfort
It was my wife's birthday we stayed 5 nights. The hotel and staff were amazing. The room was excellent. We loved our time there. The Bar area was great.
Stayed 5 nights in May 2023
Response from Erwan L on May 22, 2023
Thank you so much for your great comments

10/10 Excellent

Elin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service at this hotel couldn't possibly be better. They treat their guests like royalty. We also had dinner at the hotel restaurant one night and it was a true culinary experience. Bravo!
Stayed 3 nights in May 2023
Response from Louis-Philippe Talbot director of rooms on May 17, 2023
Thank you for such great feedback We appreciate

10/10 Excellent

VICTOR

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in May 2023
Response from Louis-Philippe Talbot director of rooms on May 9, 2023
Merci pour vos bons commentaires

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Louis-Philippe Talbot director of rooms on May 9, 2023
Thank you for your great feedback.

10/10 Excellent

Vic

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in May 2023
Response from Louis-Philippe Talbot - rooms division manager on May 8, 2023
Thank you for your rating. It will always be a pleasure to have you back with us.

10/10 Excellent

Jersey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was located in the downtown and many tourist sites were within walking distance. The hotel was nicely designed and decorated. The room was spacious, clean, cozy and well equipped. Hotel staff were most helpful and interactive with residents.
Stayed 4 nights in Apr 2023
Response from Louis-Philippe Talbot - rooms division manager on May 2, 2023
Thank you for such great feedback. Hopefully we will have the pleasure of seing you again soon.

10/10 Excellent

Patricia Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Top notch customer service.
Stayed 1 night in Apr 2023
Response from Maïka S on Apr 19, 2023
Greetings Ms. Ann,Thank you for taking the time to leave a review.Our team always tries their hardest and we are delighted to hear our efforts are not in vain.We look forward to welcoming you back on your next stay!

10/10 Excellent

Frank

Stayed 1 night in Apr 2023
Response from Louis-Philippe Talbot - rooms division manager on May 2, 2023
Merci pour vos commentaires positifs. Au plaisir de vous revoir au Ritz-Carlton Montréal.

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Louis-Philippe Talbot - rooms division manager on May 2, 2023
Merci pour vos commentaires positifs. Au plaisir de vous revoir au Ritz-Carlton Montréal.

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Louis-Philippe Talbot directeur hébergement on Mar 17, 2023
Thank you for your comments. We appreciate your feedback.

10/10 Excellent

Yu Hong Felix

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Louis-Philippe Talbot - rooms division manager on Mar 20, 2023
Thank you for your feedback. We cannot wait to have you again with the Ritz-Carlton Montreal

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
Impeccable Service and Comfort
Never disappointed with this hotel! They updated us upon arrival to a Jr. Suite. It was our anniversary and there was a bottle of prosecco with an anniversary dessert and a personal card. The rooms are incredible. Top notch service and friendly staff.
Stayed 2 nights in Mar 2023
Response from Louis-Philippe Talbot - rooms division manager on Mar 16, 2023
We appreciate your feedback and are delighted to realize that you appreciated your stay. Thank you again for sharing.

10/10 Excellent

Cori

Traveled with family
Liked: Cleanliness, room comfort
Wonderful hotel with fantastic service
Impeccable service from Karen in housekeeping to Antonio (Tony) the head bell man to Carl the door man. Karen was so perceptible that she noticed my Mom used the liquid creamer versus the powdered so she had someone put cream in our fridge. It was also her birthday so there was a lovely cake with flowers on the first day. Then Karen arranged for more flowers and cute little rubber duckies. Tony recalled my name at every interaction and was super helpful. The room was also large with a walk in closet, Nespresso machine, kettle, soaker tub, bidet and so much more. Well situated as it's a few blocks from St. Catherine St and 15-20 minute walk to Notre Dame/Old Port area. Metro stops are around the corner on Peel.
Stayed 2 nights in Mar 2023
Response from Cassandre on Mar 12, 2023
Dear Cori, thank you very much for your kind feedback.We are delighted that you enjoyed your experience at the Ritz Carlton Montreal and we look forward to welcoming you again soon in our property.