Ratings based on 1,171 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from NC

Good Location

Posted Oct 17, 2017
The room was small (801) and bathroom was not very clean. The bed was the most uncomfortable bed we've ever slept in.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Excellent hotel in prime location

Posted Oct 17, 2017
Cons: Chips on some glass tables in lobby, some towels were fraying at the edges, and my carpet was starting to detach from the room walls. Ice on 14 broken
I stayed for about 9 days on vacation, and the hotel staff were lovely, the room service was good, the location of the hotel is excellent (close to Metro, butts up against the park, near the Fine Arts Museum, great fine dining options), and I was very pleased. There are a few signs of beginning neglect that can be seen if you look very closely, and I hope the staff works on that. The time I was there, the ice machine on the 14th floor wasn't working, but I was able to get around that with the one on the 15th floor. I realize I listed a lot of negatives, but honestly, they weren't a huge deal.
4 out of 5
Recommended
for Everyone
by A verified traveler

centrally-located

Posted Oct 16, 2017
Pros: Fairly modern, clean, comfortable. Reasonably priced.
Cons: Gym is quite small. No pool.
close to downtown, McGill University, and Mount Royal
Comment from Hotel Management
Oct 16, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, It is great to hear that you enjoyed such a special time with us and we have passed on your feedback to our team. Thank you for taking the time to write about your stay, we hope to see you again soon. Sincerely, Marc Pichot General Manager
4 out of 5
by A verified traveler from chicago

Posted Oct 12, 2017
Very nice hotel. Just a bit too far to walk and taxi's are expensive. Great staff . 22$ martini a bit much. No shop for bandaids and other daily things. Seemed a bit cramped in general. Studio,the staff made it a pleasant experience. Good value overall.
Comment from Hotel Management
Oct 12, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home and for sharing additional details concerning your our services as well as your experience at Sofitel Montreal. We hope to welcome you back again soon. Best regards, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Annapolis, MD

Lovely hotel steps from McGill and Mount Royal

Posted Oct 11, 2017
Location: There are a number of fabulous restaurants very nearby. In particular, la Societe and Seville Dinerbar are well worth visiting.
This is our fourth stay at the Sofitel Golden Mile. Our experience was wonderful yet again. Staff are extremely accommodating. Hotel is clean and very well maintained. Location is very walkable.
Comment from Hotel Management
Oct 12, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for your loyalty and for reviewing your experience! Glad to hear that you always enjoy your stays with us! We will look forward to welcoming you again soon! Sincerely, Marc Pichot General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Only disappointment was that we couldn't watch our favourite news channel: FOX NEWS.
Comment from Hotel Management
Oct 10, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, It is great to hear that you enjoyed such a special time with us and we have passed on your feedback to our team. Thank you for taking the time to write about your stay, we hope to see you again soon. Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SF

Outstanding hotel in the downtown area

Posted Oct 6, 2017
The staffs are very friendly and eager to help. The room is clean and the room is big. The hotel is well maintain and upkeep and location is excellent. Easy access to old town and all major activities
Comment from Hotel Management
Oct 10, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for reviewing your experience! Glad to hear that you enjoyed your stay with us! We will look forward to welcoming you again! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Nice modern hotel in great location

Posted Oct 6, 2017
We stayed for two nights and found the location great. The valet service isn't prompt and the reception is overly busy, but everyone is pleasant and it was a nice stay.
Comment from Hotel Management
Oct 10, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for taking the time to share your comments concerning your stay at the Sofitel Montreal. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provides a memorable experience to our valued guests. We are looking forward to welcoming you back to Sofitel Montreal. Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from niagara on the lake

Posted Oct 3, 2017
Location was just what we required and the staff were more than accommodating Overall a very comfortable experience
Comment from Hotel Management
Oct 10, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, It is great to hear that you enjoyed such a special time with us and we have passed on your feedback to our team. Thank you for taking the time to write about your stay, we hope to see you again soon. Sincerely, Marc Pichot General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from lyndonville vt

Posted Oct 2, 2017
Cons: Front doorman gave confusing and inaccurate instructions for getting to autoroute 10.
Hotel is convenient to mont Royal and activities on Sherbrooke and St Catherine's streets. A bit of a walk to old montreal
Comment from Hotel Management
Oct 10, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for taking the time to review your recent stay with us, we really appreciate all feedback. We appreciate your feedback and hope to welcome you back to the hotel very soon. Marc Pichot General Manager