Ratings based on 1,117 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

5 Star all the way

Posted Jul 31, 2017
Pros: EVERYTHING
Cons: NOTHING!!
Sofitel Golden Mile was one of the nicest hotels I have ever stayed in, from the Bellhop, to the maids, room service staff, front desk clerks, hotel operator, and of course the Concierge Joel, the cleanliness of the hotel was second to none, the comfort, politeness, customer satisfaction and every request was granted with an absolute smile....SPECTACULAR is what comes to mind, we will definitely be returning to this absolutely amazing place... Thank you!!!!
Comment from Hotel Management
Jul 31, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home during your visit to Montreal! We love to hear that you enjoyed the property and were well taken care of by our staff! On behalf of all of Sofitel Montreal Golden Mile, thank you for taking the time to review your experience and we will all look forward to having you back again soon! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Blissful

Posted Jul 29, 2017
Loved the hotel. The staff was kind. The room was clean and the beds soft and comfortable
Comment from Hotel Management
Jul 31, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home for all your visits in Montreal and for sharing additional details concerning your our services as well as your experience. It's with feedback like yours that we can improve our quality of service and I will make sure to share with my teams. We are looking forward to welcoming you again in the future and thank you for your loyalty. Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, Ontario

Posted Jul 25, 2017
The staff was very friendly and bilingual - which was a bonus for us. The room was small, but extremely clean. The concierge was very helpful as we were planning the best way to walk to Old Montreal!
Comment from Hotel Management
Jul 31, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home for your recent visit to Montreal. We love to hear that you enjoyed the property and were well taken care of by our staff. On behalf of the Sofitel Montreal Golden Mile team, thank you for taking the time to review your experience and we will all look forward to having you back again soon. Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel experience in Montreal

Posted Jul 16, 2017
We had to overnight in Montreal for a celebration of my beautiful loved one's 60th birthday. We were arriving from New Brunswick and needed a conveniently located, comfortable place for the night and this hotel was the right place. Very friendly and helpful staff helped us with our car, numerous pieces of luggage, bags and all. After navigating Montreal's streets full of orange cones and construction work, this was most welcome. The staff at the reception desk was very helpful. We did not use the restaurant or other services. This was a most pleasant stay. Expensive, but worth every penny.
Comment from Hotel Management
Jul 18, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, It is great to hear that you enjoyed such a special time with us and we have passed on your feedback to our team. Thank you for taking the time to write about your stay, we hope to see you again soon. Wishing you a Happy Anniversary again!! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location to everything. Friendly staff.

Posted Jul 16, 2017
Quaint outside hotel restaurant. Hotel staff I every position are happy to be their and accommodating to all.
Comment from Hotel Management
Jul 18, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home during your last visit to Montreal! We love to hear that you and your kids enjoyed the property and were well taken care of by our staff! On behalf of all of Sofitel Montreal Golden Mile, thank you for taking the time to review your experience and we will all look forward to having you back again soon! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great centrally located hotel

Posted Jul 16, 2017
Five stars all the way. Excellent caring staff. Well kept hotel in all respects. Walking distance to many things in central Montreal
Comment from Hotel Management
Jul 18, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for reviewing your experience! We are happy to hear that you enjoyed your stay with us and were well taken care of by our ambassadors! We will look forward to welcoming you again! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Luxury Hotel close to it all

Posted Jul 11, 2017
Lovely, beautiful and clean hotel close to Mount Royal AND nightlife/restaurants/shopping AND art galleries. Not too bad of a walk to old Montreal either, only time we had to take an uber was to get to Schwartzs!
Comment from Hotel Management
Jul 18, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home and for sharing additional details concerning your our services as well as your experience at Sofitel Montreal. It's with feedback like yours that we can improve our quality of service and I will make sure to share with my teams. Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
Pros: The concierge was incredibly helpful and offered great suggestions about where to eat and what to see.
Cons: the room was awfully small
Overall, a great experience! The hotel staff treated us like royalty, even when we left...they provided us with water bottles and cleaned off our windshield. Would definitely stay here again
Comment from Hotel Management
Jul 6, 2017 by Marc Pichot, Hotel Management
Bonjour Anonymus, Thank you for taking the time to share your comments concerning your stay at the Sofitel Montreal. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provides a memorable experience to our valued guests. Please rest assured that I have shared your feedback with the concierge departments. We apologise that you did not like the size of the room. Please next time contact directly the hotel and we will upgrade you to a deluxe room. Once again thank you for your feedback and I very look forward to welcoming you very soon. Best regards
1 out of 5
by A verified traveler from Montreal

My first and last time

Posted Jun 28, 2017
Staff has no respect to their guests and managers are worst than their employees Still waiting an answer from the general manager regarding his staff behaviour
Comment from Hotel Management
Jul 18, 2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Montreal. Please allow me to express my most sincere apologies for the series of incidents you experienced during your last stay with us. At Sofitel Montreal, we are committed to making our guests' stay as pleasant as possible and we are always very disappointed when we do not succeed. Please believe me when I say that the experienced you described in your comment is not typical of the usual level of comfort you can expect in our property. I would therefore greatly appreciate if you would be willing to call the hotel so we can discuss the event that took place in the Hotel. Our relationship with our guests is of paramount importance and we hope that you will present us with the opportunity to better serve you soon. Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from C SJ

Beautiful hotel conveniently located

Posted Jun 27, 2017
Sofitel does it again. Amazing service, from umbrellas at the doorways, bottled water for a long walk, concierge service recommending the best places to eat and visit!
Comment from Hotel Management
Jul 6, 2017 by Marc Pichot, Hotel Management
Bonjour, Lovely to hear from you and thank you so much for sharing your feedback. We really appreciate that you took time out of your busy day to share your experience, we will share your feedback to the concierge department. We very look forward to welcoming you very soon.