Ratings based on 1,864 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Above average

Posted Aug 19, 2017
Pros: Convenience, breakfast.
Cons: Definitely in-room AC needs to be improved to allow customer to adjust temperature.
Pretty good location, just off I-24, excellent breakfast buffet, indoor swimming pool sure didn't seem heated. Only complaint is in-room AC. There were two settings: on and off. No temperature adjustments allowed. So it was either freezing cold, or hot.
Comment from Hotel Management
Aug 20, 2017 by General Manager, Hotel Management
David, thank you for your stay at the Clarion Hotel Nashville Downtown-Stadium. It is a pleasure to know that you loved our location which was convenient for your needs and our complimentary breakfast. However, I regret the inconvenience you had regarding the AC in your room. I have shared your concerns with my engineering team to fix this issue as soon as possible. We look forward to having you back. Bob Handzel, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Location and Staff

Posted Aug 17, 2017
The location is perfect for stays focused around time in Downtown/Music Row. As for their staff...there are NONE better or more accommodating, professional, about the customer. Other hotels should send their staff there for a lesson on how to keep the customer first!
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for staying at Clarion Hotel Nashville Downtown-Stadium. We are happy to know that our location was perfect for your needs and you loved our courteous staff. I will share your comments with them for a great job done. Thanks again for allowing us to be of your service. We look forward to your next visit. Bob Handzel, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NH

Posted Aug 3, 2017
Loved having the shuttle to downtown. Justin in the bar was very knowledgeable on the area.
Comment from Hotel Management
Aug 4, 2017 by General Manager , Hotel Management
Thank you for your feedback about the Clarion Hotel Nashville Downtown-Stadium. We are delighted to read you liked our complimentary shuttle and the outstanding service provided by Justin. I will share your compliments with him. It was a pleasure to have you as our guest, and we hope to see you again soon. Bob Handzel, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location for stadium and downtown

Posted Aug 1, 2017
There are some good features about this hotel. It's in walking distance to downtown and the stadium, although it's not a scenic walk and maybe best in daylight hours. The shuttle service to downtown is also good. The room was comfortable and the shower had good water pressure and consistent temperature. The breakfast buffet is better than most but the oatmeal is hardly identifiable as such. The bar is pleasant and the bartender friendly and attentive. Our room had no lamps by the bed and the staff were utterly unresponsive to our requests for this to be remedied. Also, if you have noisy neighbors, you WILL hear them.
Comment from Hotel Management
Aug 2, 2017 by General Manager, Hotel Management
Thank you for being our guest. It’s nice to know our convenient location and complimentary downtown shuttle worked out so well for you and that you enjoyed our delicious free breakfast. Having said that, we apologize for the inconvenience you experienced in your room and regret that our associates were not attentive to your needs. Your feedback is of utmost value, and we will use it as a training tool to improve our facilities and service levels moving forward. We hope the positive aspects of your visit will bring you back to our hotel in the future. Bob Handzel, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester, MA

Downtown Nashville hotel for a great price!

Posted Jul 29, 2017
Great location close to downtown. The complimentary shuttle was so convenient, especially with two different drop-off locations. We enjoyed the variety of breakfast items, including fresh, hot waffles and mini pancakes! All staff members were so nice and polite. Our room was cleaned and restocked each day, but the sheets were not changed even after I had spilled coffee off the night stand onto the edge of the bed. I guess I should have made sure to ask for fresh sheets?
Comment from Hotel Management
Jul 30, 2017 by General Manager , Hotel Management
Rachelle, thank you for choosing the Clarion Hotel Nashville Downtown-Stadium for your accommodations. We're so happy you liked our convenient location and delicious free breakfast as well as found us to be a great value. Reviews like yours help show we are doing things right. Thanks for your feedback, and we look forward to welcoming you back soon. Bob Handzel, General Manager
3 out of 5
by A verified traveler from VA

Dated

Posted Jul 27, 2017
While the location is great, the room was dirty and worn out. Breakfast was ok - good variety of breakfast items. Tastewise it was what you can expect. The hotel is great if you are out for drinking and partying in town. Not so much if you are traveling with minors.
Comment from Hotel Management
Jul 28, 2017 by Guest Relations Manager, Hotel Management
Mitch, Thank you for your review. While we are pleased that we met your expectations with our location and breakfast, we are sorry for the other areas of disappointment. We agree that there are areas of our hotel that are beginning to show some wear and tear and are in the process of beginning our renovations and upgrades within the hotel. We hope to see you again where we can provide a more positive experience. Thanks for staying with us! Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from t

Downtown Nashvilld

Posted Jul 25, 2017
We had a pleasant stay at our hotel. The air conditioning was a little off at times, but we survived. The hotel staff was very friendly and great and meeting our needs
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Leah, we are delighted you had a nice stay at our Clarion Hotel Nashville Downtown-Stadium. It’s our pleasure knowing our staff took excellent care of you and made your stay enjoyable. We value your observation in regard to the HVAC unit and have shared your comments with my maintenance team. Please stay with us again the next time you are in town. Bob Handzel, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from KENTUCKY

Posted Jul 20, 2017
Pros: SHUTTLE TO DOWNTOWN
Cons: UPDATE A/C SYSTEM
ROOM WAS WARM. TEMP. STAYED 75 - 76. POOL/BAR BOTH NICE. ENJOYED THE FREE BREAKFAST.
Comment from Hotel Management
Jul 20, 2017 by General Manager , Hotel Management
Mark, thank you for choosing our hotel. We're so happy you loved our pool and were able to take advantage of our delicious breakfast. We value your feedback as it will help us to improve our future guest's experience. Thanks for staying at the Clarion Hotel Nashville Downtown-Stadium, and we hope to see you again soon. Bob Handzel, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Posted Jul 17, 2017
Great hotel. Close to everything we wanted to do. Loved the shuttle service.
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Steve, we are delighted you had a nice stay at our Clarion Hotel Nashville Downtown-Stadium. Thanks for mentioning you found our location to be perfect for your travel plans and that our shuttle service worked well for you. We appreciate you taking the time to share your review and look forward to seeing you again. Bob Handzel, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from abingdon, va

Posted Jul 16, 2017
Clean rooms, courteous staff, nice hotel. Definitely will come back
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Thank you for staying at the Clarion Hotel Nashville Downtown-Stadium. We are delighted to read you loved your spotless room and our friendly service. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. Bob Handzel, General Manager