Ratings based on 2,170 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 19, 2017
Great location for walking to Broadway, Ryman theater, Riverfront but housekeeping not great, not even ok
Comment from Hotel Management
Sep 21, 2017 by Dustin S., Marketing Coordinator, Hotel Management
Thank you for staying with us at DoubleTree by Hilton Nashville Downtown. We appreciate your review of our housekeeping. New perspectives about our hotel help us make improvements to our guest experience on an ongoing basis. Please share any further comments or suggestions with us about your experience with Housekeeping any time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Sep 19, 2017
Hotel staff was very accommodating allowing us early check in ....they also held our bags as we had a later flight
Comment from Hotel Management
Sep 19, 2017 by Dustin S., Marketing Coordinator, Hotel Management
Hi Mary Jane! I'm happy to hear our service and our great amenities made your stay more comfortable. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Internet

Posted Sep 18, 2017
Had trouble getting on wifi staff help us to get on, but next night the same thing
Comment from Hotel Management
Sep 19, 2017 by Dustin S., Marketing Coordinator, Hotel Management
We appreciate your feedback regarding the wireless internet service at DoubleTree by Hilton Nashville Downtown. We're sorry that it didn't work well during your stay. Thank you for bringing this to our attention, and we hope you'll consider staying with us again when your travels bring you back to Nashville.
3 out of 5
by A verified traveler from AR

Location, location, location

Posted Sep 18, 2017
If you are there to be walking distance from the downtown events, this was ideal. It was far enough away to be quiet outside of the hotel, but close enough to not need to drive or Uber. We took an uber to south district and it was only $10. The bathroom was dirty, but the rest of the room was typical of any other hotel. It needs a lot of updating with the bubbled popcorn ceilings. Im not sire what was supposed to be so nice about the 6th floor being the Honors floor. You are strictly paying for location at this hotel. I felt it was very overpriced for what we experienced. Very lackluster. Valet is $42/day, breakfast buffet is $17, $3 coffee. Starbucks on site saved us some money for our mornings.
Comment from Hotel Management
Sep 19, 2017 by Dustin S., Marketing Coordinator, Hotel Management
Thank you for writing a review about your recent stay at our hotel. We're very sorry you were unhappy with your experience at DoubleTree by Hilton Nashville Downtown. We appreciate hearing from you and please know that these comments help us make improvements to our guest experience on an ongoing basis.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Sep 17, 2017
Pros: Location and Friendly staff.
Location: Short walk to Broadway and 2nd Ave. Good Breakfast restaurants nearby.
Location was good, close to all the action. Loved the live entertainment playing in the lobby bar each evening. Staff very friendly.
Comment from Hotel Management
Sep 19, 2017 by Dustin S., Marketing Coordinator, Hotel Management
Thank you, Diana, for sharing comments about your stay at DoubleTree by Hilton Nashville Downtown. We know it's the little things that make your stay more comfortable, along with our great location. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to the action of Broadway

Posted Sep 13, 2017
From the moment we got to the Hotel everyone was very friendly. The Double Tree is only a couple of blocks from all the action of lower Broadway.
Comment from Hotel Management
Sep 13, 2017 by Dustin S., Marketing Coordinator, Hotel Management
We're happy you had a great stay at DoubleTree by Hilton Nashville Downtown. Come see us again soon - we've got a delicious chocolate chip cookie waiting for you! Safe travels...
3 out of 5
Recommended
for Everyone
by A verified traveler

Poorly done renovations.

Posted Sep 12, 2017
Good location, expensive, lots of issues in the bathroom and hallway looks like they were hopefully not done with a remodel of the floor... No signs though so I hope not.
Comment from Hotel Management
Sep 15, 2017 by Dustin S., Marketing Coordinator, Hotel Management
Thank you for sharing your experience at DoubleTree by Hilton Nashville Downtown. We appreciate your feedback and it will be passed along to the appropriate teams for review. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Very crowded at time of arrival, but staff was very polite and managed the arrivals well.
Comment from Hotel Management
Sep 13, 2017 by Dustin S., Marketing Coordinator, Hotel Management
Thank you for your comments. Whenever you're in Nashville, stop back by the DoubleTree by Hilton. We'll take good care of you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Would Recommend

Posted Sep 12, 2017
Location: Close to 2nd Ave and Broadway. Good Breakfast spots around the corner.
Location was Good, live music in Lobby Bar. Warm cookies on check-in - delicious. Manger Tyson was excellent.
Comment from Hotel Management
Sep 13, 2017 by Dustin S., Marketing Coordinator, Hotel Management
Thank you for taking a moment to share your experience at DoubleTree by Hilton Nashville Downtown. I'm happy to hear that Tyson made your stay more comfortable. We look forward to seeing you next time you travel to Nashville!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga

Great location!

Posted Sep 9, 2017
Pros: Modern, spacious rooms and close to everything.
Location: Close to the main strip of bars and restaurants, major sites and the hockey stadium.
Great location to be close to everything. Walking distance from everything downtown.
Comment from Hotel Management
Sep 11, 2017 by Dustin S., Marketing Coordinator, Hotel Management
Thank you for sharing your experience at DoubleTree by Hilton Nashville Downtown. We know it's the little things that make your stay more comfortable (along with our great location). Hope to see you again soon!