Ratings based on 1,654 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
Check in was very easy. Valet guys were awesome. Breakfast was good.
Comment from Hotel Management
Dec 13, 2017 by Mike, Hotel Management
Excellent review! Thank you for it. We are thrilled that your experience was favorable and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Great location, Great staff. Beds are hard but tolerable.
Comment from Hotel Management
Dec 13, 2017 by Mike, Hotel Management
Thank you for the favorable review concerning your stay at our property! We truly appreciate your business and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mi

Posted Dec 10, 2017
Helpful and friendly, but seemed forced and cold. Did not get the feeling that they were at all interested in speaking to guests.
Comment from Hotel Management
Dec 10, 2017 by Mike, Hotel Management
Thank you for taking the time to do a review on our property. We apologize for the way our staff seemed to interact with you. I will tell you that is not indicative of them. I will relate you comments to our staff doing our team huddles and treat them as a training moment. Thank you for staying with us. Mike-Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Staff offered prompt and friendly service. Conviently located.
Comment from Hotel Management
Dec 4, 2017 by Mike, Hotel Management
Tank you for the positive review. We truly appreciate your business and hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Brillant

Posted Nov 20, 2017
Pros: Location, staff, room, facilities
Location: Close to Nashville city, restaurants and all attractions
Can't say enough about this hotel everything was perfect Close to everything staff Brillant hotel the best I have stayed at and we have been traveling around America for 17 days now. Highly recommended
Comment from Hotel Management
Nov 22, 2017 by Mike, Hotel Management
Thank you so much for taking the time to send us your excellent feedback! We are so pleased that you enjoyed your most recent stay with us. We would also like to thank for the recommendation! We truly value your business and hope to see you again in the near future.
1 out of 5
by A verified traveler from ct.

CONSTRUCTION EVERYWHERE

Posted Nov 19, 2017
AWFUL AWFUL AWFUL AWFUL AWFUL CONSTRUCTION EVERYWHERE. LOUD. NO BAR
Comment from Hotel Management
Nov 22, 2017 by Mike, Hotel Management
Thank you for your review. We sincerely apologize for all of the construction going in south of Broadway. Our construction will be completed April 2018. the project does include retail space for a bar and grill.
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas city mo

Perfect. Close to broadway

Posted Nov 15, 2017
Stayed at a lot of hotels. This is one of the cleanest and accomadating hotels in Nashville. Rooms are big and staff is great. Breakfast and snacks in the afternoon. Little pricey but you get what you pay for
Comment from Hotel Management
Nov 22, 2017 by mike, Hotel Management
I would like to thank you for taking the time to give us your feedback on the survey. I am pleased you enjoyed your stay and that your experience was pleasant. We enjoy making your travel experience a good one and to know we accomplished that is rewarding. We hope to see you the next time you’re in Nashville!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location close to downtown bars and restaura

Posted Nov 5, 2017
Great place to stay. Bed was so comfortable. We had the best nights sleep! Loved the snacks they provide late afternoon, the breakfast was excellent and the staff was so friendly. The location is perfect if you want to visit downtown. An easy walk to all the bars and reataurants on Broadway. We will definitely stay here again when we come back to Nashville.
Comment from Hotel Management
Nov 22, 2017 by Mike, Hotel Management
Thank you so much for sending us your positive feedback! We are so thrilled that you enjoyed your stay with us. We definitely appreciate your loyalty and look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Posted Nov 3, 2017
Very nice hotel. Would stay here again! The cookies are great!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Enjoyable downtown hotel

Posted Oct 11, 2017
Excellent location. Great breakfast. Staff were knowledgeable and helpful. Fitness room was ok. No bar or restaurant, but many of both are nearby.