Ratings based on 2,008 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from little rock

hotel overall

Posted Sep 11, 2017
Pros: convenient
Cons: customer service
Location: Walking distance to downtown and the Gulch
we stayed 2 nights but only 1 roll of toilet paper- couldn't get anyone to bring some to the room had to go get some myself while we were downtown we called the hotel 7 times to get the shuttle to pick us up and each time they hung up on us- when we got back to the hotel that shift had left for the day food in the lobby until 5:30 was a very nice perk and checking in was easy we did get a newly renovated room- on expedia you cannot tell the difference for this room except one is about 5 dollars more (same exact description) well pay the $5 because its newly renovated on the UPPER floors others are old and stale
Comment from Hotel Management
Sep 15, 2017 by Doug Vandenberg, GM, Hotel Management
Thank you for your comments. I am sorry you had trouble with the shuttle. I will look into what happened.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice

Posted Sep 8, 2017
Loved the new upgrade and the breakfast was great and great location walking to Broadway
Comment from Hotel Management
Sep 12, 2017 by Kali, Hotel Management
Hello Brenda, Thank you for noting the newly upgraded guest rooms! We are working on updating all of our guest rooms within the year. Please come back and see us soon as we will be making changes to the lobby as well. Kali Meyer Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Very nice hotel, only a 10 min stroll to down town

Posted Sep 6, 2017
Cons: Was not too impressed with parking. Very expensive to park a car in Nashville. Not the Hotel's fault every body seems to jump on the band wagon.
Very nice and helpful staff, great breakfast and nice location
Comment from Hotel Management
Sep 7, 2017 by Kali, Hotel Management
Thank you Tim for your 5 star review! Our staff would love to have you come back and see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Lauderdale

Posted Aug 26, 2017
Excellent location and friendly staff Parking garage gets crowded Excellent happy hour and entertainment
Comment from Hotel Management
Aug 26, 2017 by Kali, Hotel Management
Thank you for noting our excellent location to the downtown area and for recognize our friendly staff! Kali Meyer Director of Front Office
3 out of 5
by A verified traveler

Ok stay- not what I was expecting for the price

Posted Aug 25, 2017
Staff ok, tired old rooms. Beds uncomfortable. Would not stay again.
Comment from Hotel Management
Aug 26, 2017 by Kali, Hotel Management
Thank you for your feedback. We have remodeled three of our guest room floors and have future plans to remodel the remaining floors.
4 out of 5
Recommended
for Everyone
by A verified traveler from new York

Posted Aug 23, 2017
Supposed to be a king size bed. Definitely was not
Comment from Hotel Management
Aug 25, 2017 by Kali, Hotel Management
Hello l, Thank you for providing feedback for your stay. We do strive to accommodate all guest requests and apologize that yours was not met. I am glad to see that your overall experience with the Holiday Inn Express was positive. Please keep us in mind for your next Nashville stay. Thank you, Kali Meyer Director of Front Office
4 out of 5
Recommended
for Everyone
by A verified traveler from Canton, Georgia

Posted Aug 23, 2017
Hotel is in good location but room price was unreasonable. Its still the same room and doesn't warrant exorbitant pricing regardless of events in town.
Comment from Hotel Management
Aug 25, 2017 by Kali, Hotel Management
Hello Anonymous, We do have a great location for the downtown attractions here at the Holiday Inn Express. Thank you for your feedback regarding pricing as well. We will take this into consideration. I am so glad that you enjoyed your stay! Kali Meyer Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Favorite hotel in Nashville

Posted Aug 21, 2017
This is the best hotel in Nashville! Friendliest staff! Close to town. This is the only place I stay when I'm in Nashville!
Comment from Hotel Management
Aug 25, 2017 by Kali, Hotel Management
Hello Kira, We are so glad that you enjoy staying at the Holiday Inn Express Nashville Downtown Conf Ctr. Can't wait for your next visit! Kali Meyer Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler

Needed last minute hotel

Posted Aug 18, 2017
Perfect location away from honky tonks and loved exploring Gulch area. There is a Flyinf Saucer and 2 other craft breweries that we found. Would be good for Predator games, etc
Comment from Hotel Management
Aug 25, 2017 by Kali, Hotel Management
I am excited to hear that our location fit your needs for both the honky tonks and the Gulch area. Please come back and visit us at the Holiday Inn Express Nashville Downtown Conf Ctr.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 18, 2017
We were able to walk almost everywhere we went was under 1 mile walking distance. The hotel itself is not the best in terms of being upscale and fancy but it gets the job done for a good price.
Comment from Hotel Management
Aug 26, 2017 by Kali, Hotel Management
The Holiday Inn Express Nashville Downtown Conf Ctr has a great location for the downtown attractions. I'm glad that our amenities were able to meet your needs and look forward to you staying with us again.